Delta may consider refunds over screening issue

Delta may consider refunds over screening issue
Growing numbers of complaints and ticket cancellations prompt refunding on a case-by-case basis
By Associated Press

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Delta Air Lines says it will consider refunds for passengers who cancel travel plans because of concern over the new airport security measures.

Some passengers have complained loudly about the Transportation Security Administration's new screening procedures, which can include intimate pat-downs of passengers who bypass scanners that produce a virtually naked image of the body.

Delta spokeswoman Susan Elliott said Monday that her airline is issuing refunds on a case-by-case basis for customers worried about the new screening steps.

At American Airlines, spokesman Tim Smith says the company isn't changing its ticket policies because it doesn't control the security procedures.

Smith says a non-refundable ticket is still just that: non-refundable if you don't use it.

more...

http://www.salon.com/news/air_travel/index.html?story=/news/feature/2010/11/22/us_airlines_cancelations_1

Then and only then will something get done.

If there were a way, we could all stop flying for one day, the airlines might stand up and take notice.

I'm sure there is pressure on the media to downplay these stories. Good on Delta.

If I see another (fake) poll stating that 70% are just fine with the TSA....

Just wondering.