And people, some of 'em, think they're a total ripoff:
http://www.consumeraffairs.com/furniture/lazboy.html
Beverly of Hardeeville SC (05/08/07)
We purchased a $1700 green leather recliner from the Savannah, GA store. Within 90 days, bottom cushion began to sag. We called the store for a replacement chair. They would not replace the chair, but would replace the cushion. Finally, on 11-01-06, service tech replaced cushion. Within 5 months, we have the same problem. I reported it to MaryAnn, warranty person, at the local store. They will not replace the cushion now; our chair is out of warranty. If they come to inspect it, I will have to pay...................I feel that the product I purchased has defective parts. No one will even try to make Lazy-Boy Corp stand behind their products. It is apparent to me that they are using inferior material to construct their furniture.
Sheldon of Gainesville TX (04/06/07)
We have a leather couch and loveseat with recliners on all ends. We paided aprox $4,000.00 for the set. The dye is wiping off even with a damp paper towel. We have been trying to get Lazboy to stand behind the dye job, and they will not help us at all. They stated that it was over a year old (It was 1 and a half years old when we noticed the dye was coming off. This not from ware because we hardly used it at all. We were told that since it was over a year old, tough luck. We have had upholstery people look at it, also a comerical dye Co. and were told several times, they have never seen anything like this. We talked to a customer service person with lazboy in Dallas, were treated so rudely we would never call them again.
...Ken of Morgan Hill CA (03/19/07)
Theatre seat set (4 units) ordered in Oct. and delivered Dec. 26 2006. By mid-January 2007, backs and headrests on the two seats we use (we are just two in the house, and we used the end seats so we have two armrests) were flat, deflated...The seats themselves were flattening (never were very well filled) and the padding on the top of the seat was shifting toward the back. The arms were poorly sewn, all poochy. The recliner would not stay back, and forced you into the semi-reclining position when you relaxed. ALL OF THIS IN LESS THAN ONE MONTH.
Gary of Arvada Colo CO (03/16/07)
I have been a loyal customer for 10 years and have a spinal disease which puts me in the position of having to purchase new recliners from Lazy Boy at the rate of 2 to 3 chairs every 18 months. Until recently I have always had extremely good results with regard to wear, craftsmanship and service, but less than one year ago I purchased the most expensive chair out of probably 30 chairs I have purchased over the last 8 years. It is leather and contains a heater and massage unit and cost around 1200 dollars. From day one the chair has shown unusually fast wear and 2 massage units have had to be replaced as well as one chair arm and the second heater ....The lumbar area has been restuffed but has flattened out and offers little or no support for my lower back. I cannot say that Lazy Boy has not been responsive to my concerns ,but I truly feel I have purchases a lemon, the workmanship is not up to their standards and I feel I am stuck....I have sent a number of e mails and left phone messages with no response, I realize I have used the chair and would not expect a full refund but wish some one would contact me and make some kind of effort for restitution.
Kevin of Massillon OH (03/03/07)
I bought a Lazyboy recliner and reclining love seat. Before the warranties were off the chair started to sag in the seat. I called the store and they told me that was not part of the frame and that the warranty I bought was only a fabric guard.
Printer-friendly format
Email this thread to a friend
Bookmark this thread
(1000+ posts)
Send PM |
Profile |
Ignore
