Nation Calls Capital Mad, and It Agrees

Source: The New York Times

WASHINGTON — Ground zero of the debt crisis in Washington just might be Speaker John A. Boehner’s call center, hidden away in a corner of the Capitol, where five besieged staff members have as many as 300 people on hold at a time. “Diane from Oregon” managed to get through on Thursday to tell the center’s director, Thomas A. Andrews, that Mr. Boehner should “cut spending now.”

Mr. Andrews, 24, thanked her for her thoughts, then checked to see how long her wait time had been. “Oh, it’s actually down to 30 minutes,” he said, cheered that it was not an hour and a half. Quickly, he returned to work, where the rest of an astonishing deluge — 15,000 voice mails and 30,000 e-mails a day — cried out for his attention.

If the rest of the country thinks Washington has gone mad this summer, that is pretty much the view in this bewildered capital, too, even in Mr. Boehner’s overwhelmed call center.

Among the bar patrons at the Old Ebbitt Grill worried about stock portfolios, the tourists anxious about disability checks and the current and former policy makers stunned by Washington paralysis, the mood was described variously as one of doom, disgust and disbelief. Washington is talking of little else.

Read more: http://www.nytimes.com/2011/07/31/us/politics/31mood.html