How to Fix Facebook Before It Fixes Us

Last edited Sat Jan 6, 2018, 03:15 PM - Edit history (1)

https://washingtonmonthly.com/magazine/january-february-march-2018/how-to-fix-facebook-before-it-fixes-us/

An early investor explains why the social media platform’s business model is such a threat—and what to do about it.

by Roger McNamee


-snip-

My familiarity with building organic engagement put me in a position to notice that something strange was going on in February 2016. The Democratic primary was getting under way in New Hampshire, and I started to notice a flood of viciously misogynistic anti-Clinton memes originating from Facebook groups supporting Bernie Sanders. I knew how to build engagement organically on Facebook. This was not organic. It appeared to be well organized, with an advertising budget. But surely the Sanders campaign wasn’t stupid enough to be pushing the memes themselves. I didn’t know what was going on, but I worried that Facebook was being used in ways that the founders did not intend.

A month later I noticed an unrelated but equally disturbing news item. A consulting firm was revealed to be scraping data about people interested in the Black Lives Matter protest movement and selling it to police departments. Only after that news came out did Facebook announce that it would cut off the company’s access to the information. That got my attention. Here was a bad actor violating Facebook’s terms of service, doing a lot of harm, and then being slapped on the wrist. Facebook wasn’t paying attention until after the damage was done. I made a note to myself to learn more.

Meanwhile, the flood of anti-Clinton memes continued all spring. I still didn’t understand what was driving it, except that the memes were viral to a degree that didn’t seem to be organic. And, as it turned out, something equally strange was happening across the Atlantic.

When citizens of the United Kingdom voted to leave the European Union in June 2016, most observers were stunned. The polls had predicted a victory for the “Remain” campaign. And common sense made it hard to believe that Britons would do something so obviously contrary to their self-interest. But neither common sense nor the polling data fully accounted for a crucial factor: the new power of social platforms to amplify negative messages.

Facebook, Google, and other social media platforms make their money from advertising. As with all ad-supported businesses, that means advertisers are the true customers, while audience members are the product. Until the past decade, media platforms were locked into a one-size-fits-all broadcast model. Success with advertisers depended on producing content that would appeal to the largest possible audience. Compelling content was essential, because audiences could choose from a variety of distribution mediums, none of which could expect to hold any individual consumer’s attention for more than a few hours. TVs weren’t mobile. Computers were mobile, but awkward. Newspapers and books were mobile and not awkward, but relatively cerebral. Movie theaters were fun, but inconvenient.

..more..