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Auggie

(31,174 posts)
Wed Sep 5, 2018, 08:12 AM Sep 2018

Square Is the Most Annoying Thing to Happen to NYC Dining in Years

Sub: It invades privacy, could diminish creativity, and honestly just lets businesses send too many emails

ny.eater.com / 8-30-18

Walk into any of today’s fast-casual restaurants — places with negligible service where you order at a counter, pick it up yourself, bus your own table, and even sort the garbage — and you’ll probably see Square. Known as a point of sale (POS) device, it looks like a white tablet computer, swivels around to face the customer as necessary, and dominates the counter.

It’s a product of Square, Inc., a publicly traded company based in San Francisco with a $24 billion valuation, and they’re spreading like wildfire — replacing traditional cash registers and a host of other seemingly obsolete payment schemes. On the surface, it makes sense: What’s wrong with a system that streamlines and standardizes the whole payment process and automatically provides an accounting?

First, of course, there’s the obvious problem that 78 percent of Americans have credit cards, meaning that 22 percent don’t. Not everyone has debit cards either, meaning a portion of people can’t buy food at cashless establishments. It’s an issue that disproportionately affects people of color and others disadvantaged by social class and other factors, as mentioned in an Eater piece earlier this year.

But I have my own reasons to be annoyed. As a person who often pays for meals in cash for the purposes of anonymity, I quickly discovered that many places using Square were incapable of taking cash or printing receipts. Doesn’t it say “This note is legal tender for all debts public and private” on every piece of American currency?

MORE: https://ny.eater.com/2018/8/30/17764042/square-rant-robert-sietsema

• Square knows where you go and how you spend your money.

• Square advertises that the company helps “personalize” each transaction ... "helps" restaurants engineer menus.

• Square shares information with a whole lot of places, including corporate affiliates, other companies that use Square, and “third parties that run advertising campaigns, contests, special offers” and other entities ...

... so expect lots of e-mail receipts and automated messages!

• Square is said to now be in use by two million businesses

Not your cup of tea? JUST SAY NO TO THIS PRIVACY INVASION.


44 replies = new reply since forum marked as read
Highlight: NoneDon't highlight anything 5 newestHighlight 5 most recent replies
Square Is the Most Annoying Thing to Happen to NYC Dining in Years (Original Post) Auggie Sep 2018 OP
The decision to not accept cash has absolutely nothing to do with Square. ret5hd Sep 2018 #1
Message auto-removed Name removed Sep 2018 #12
Planet Fitness doesn't sarah FAILIN Sep 2018 #43
This is how it is going to work in the future NewJeffCT Sep 2018 #2
I think demand is a better word than convince. MrsCoffee Sep 2018 #5
Better yet: don't do business with the SQUARE retailers, and let them know why. Auggie Sep 2018 #18
The larger problem with this is the further elimination of JOBS. Zoonart Sep 2018 #3
I find it ironic Ohiogal Sep 2018 #4
We don't go to Chili's anymore specifically over it. It also is being used to eliminate waiters. marble falls Sep 2018 #6
That whole thing is way off base Lee-Lee Sep 2018 #7
Exactly cannabis_flower Sep 2018 #11
So I'm the one who has to do the extra work? It's easier to boycott the establishment. Auggie Sep 2018 #17
Extra work? cannabis_flower Sep 2018 #22
LOL Auggie Sep 2018 #24
You don't even have to do that Lee-Lee Sep 2018 #30
Several months ago I went to a Thai restaurant not knowing they used SQUARE ... Auggie Sep 2018 #33
Then at some point you gave them your enail Lee-Lee Sep 2018 #34
I did not Auggie Sep 2018 #38
Extra work? Lee-Lee Sep 2018 #25
Very much a boon to crafters and writers Maeve Sep 2018 #15
Those hand-held devices have been around for decades Retrograde Sep 2018 #37
And I'm sure Square very carefully spells all this out to each customer, right? gratuitous Sep 2018 #23
Huh? I don't think you understand how it works Lee-Lee Sep 2018 #29
Uh huh gratuitous Sep 2018 #35
+1 Auggie Sep 2018 #41
Yeah, it's all bullshit, and I'm glad I'm old and don't give a shit about getting into a certain Nay Sep 2018 #31
Message auto-removed Name removed Sep 2018 #8
Loss of privacy is the huge issue portrayed. We've never Hortensis Sep 2018 #9
unfortunately djsunyc Sep 2018 #14
Is this really something to complain about? brooklynite Sep 2018 #10
Well, everything is potentially a thing to complain about, really. MineralMan Sep 2018 #13
I think so ... Auggie Sep 2018 #16
No, they don't zipplewrath Sep 2018 #32
Thanks for the tip. I'll walk out of any place that I find out is cash only. nt LAS14 Sep 2018 #19
I rarely use cash any more JCMach1 Sep 2018 #20
Cash, whenever and wherever possible. Iggo Sep 2018 #21
Isn't it Illegal Not to Accept Cash? dlk Sep 2018 #26
i love them.. i sell at a farmers market and its a godsend for me.. samnsara Sep 2018 #27
Hear here! TwistOneUp Sep 2018 #28
Welcome to the rapidly approaching future. lunatica Sep 2018 #36
Businesses DO NOT have to accept cash. MicaelS Sep 2018 #39
I didn't write that statement -- it's from the link I shared. Auggie Sep 2018 #40
My mistake then, I apologize. MicaelS Sep 2018 #42
No problem Auggie Sep 2018 #44

ret5hd

(20,501 posts)
1. The decision to not accept cash has absolutely nothing to do with Square.
Wed Sep 5, 2018, 08:14 AM
Sep 2018

That's solely on the business.

Response to ret5hd (Reply #1)

sarah FAILIN

(2,857 posts)
43. Planet Fitness doesn't
Thu Sep 6, 2018, 02:48 PM
Sep 2018

They only deal in plastic and the workers feel safer that way. Not much they can rob you of except tootsie rolls.

NewJeffCT

(56,828 posts)
2. This is how it is going to work in the future
Wed Sep 5, 2018, 08:16 AM
Sep 2018

If you go to China, it's difficult to use credit cards, even if they're valid international ones. Everybody that lives in a city pays through an app on their phone (Typically WeChat, which is like the Chinese version of Facebook Messenger) - I'm sure it's similar in other countries as well.

We'll just have to convince Square, Circle Pay, Apple Pay, Samsung Pay, etc to not sell off their customer's info

 

Lee-Lee

(6,324 posts)
7. That whole thing is way off base
Wed Sep 5, 2018, 09:12 AM
Sep 2018

I use Square for my side business.

First, nothing stops anyone from taking cash because they use Square. In fact Square will work just like a regular cash register and had a cash drawer available. It’s nonsense to equate the use of Square with the choice not to take cash.

A place that doesn’t take cash doesn’t take cash for whatever reasons, but the fact that they use Square isn’t causing that any more than any other credit card system- Square actually makes cash management easier than older standalone CC systems did.

Square knows where you shop or dine exactly the same amount as every other credit or depot card company always has. No more and no less.

Don’t want the annoyance of text or email receipts? Open a free gmail account just for your receipts and/or download a free text app that gives you a phone # to put in for text recipts. Don’t associate your mail email address with it and they won’t associate you with it.

There is no invasion of privacy with Square unless you willingly give them your main phone number or email. So don’t give that to them.

In fact Square has been a GREAT thing for tons of small businesses and startups. Before Square if you had a small business and wanted to take cards they had to sign a long term contract, but expensive equipment, be tied to a computer or phone line and pay monthly fees. It was a big hurdle for people with a small side business like landscaping, selling crafts at fairs, etc. It allows them to take credit and debit cards and access the market where they couldn’t before. Small food trucks and carts, small art dealers, so many others have access to sales they never would before Square.

The author of this piece is a moron who both doesn’t understand how Square or anybody CC system works and is mad about loss of privacy where he willingly handed over his main email and phone numbers like a fool.

cannabis_flower

(3,764 posts)
11. Exactly
Wed Sep 5, 2018, 09:45 AM
Sep 2018

You could even but a reloadable debit card and make up a completely fictitious email address and phone number. You would still be anonymous.

cannabis_flower

(3,764 posts)
22. Extra work?
Wed Sep 5, 2018, 11:03 AM
Sep 2018

Only buying an anonymous debit card can really be considered extra work. 713-635-1278, nunya@business.com, there I just did the extra work of making up fake information. Done on the spot.

Or you could stand around with cash and give it to someone who is willing to order and pay for you.

You can boycott them, but all you'll really get is not being able to eat there.

 

Lee-Lee

(6,324 posts)
30. You don't even have to do that
Wed Sep 5, 2018, 12:23 PM
Sep 2018

You just click “no receipt” and go on your way. Entering an email or phoen# is only if you want a receipt copy sent to you.

Auggie

(31,174 posts)
33. Several months ago I went to a Thai restaurant not knowing they used SQUARE ...
Wed Sep 5, 2018, 01:04 PM
Sep 2018

waiter took my card, and the receipt was emailed to me before I knew what was going on. The software somehow tied into in my credit card and conatct info without me giving it nor with my permission.

Now that I know what's going on maybe I can control it. I just find the whole process so underhanded and intrusive that I'll try to avoid SQUARE establishements for the immediate future.

 

Lee-Lee

(6,324 posts)
34. Then at some point you gave them your enail
Wed Sep 5, 2018, 01:08 PM
Sep 2018

When you use Square and you enter your email for a receipt they automatically send all recipts to that email from that time on, unless you enter a different one later.

 

Lee-Lee

(6,324 posts)
25. Extra work?
Wed Sep 5, 2018, 12:14 PM
Sep 2018

What extra work?

A fake phone number or email or just say “I don’t want a receipt”. Square remembers emails tied to a card so you literally have to only give the fake email or to an account just for receipts only once.

If you would rather boycott than literally enter a few keystrokes in a screen one time, then I guess do that.

For ones that don’t do cash, that isn’t an issue with Square. It’s a decision that basically says they don’t trust their employees.

Maeve

(42,283 posts)
15. Very much a boon to crafters and writers
Wed Sep 5, 2018, 10:01 AM
Sep 2018

I go to festivals and sell books and the like...Square makes it easy (well, I pass it off to my husband as he has the smartphone). Most of the small vendors use it--the small percentage they charge is worth the extra sales. But yeah, we all take cash as well.
One of the things I liked about our last trip to Ireland was that the waiters all had hand-held devices and didn't just disappear with our credit card to finish the sale. Finally seeing that here.

Retrograde

(10,137 posts)
37. Those hand-held devices have been around for decades
Wed Sep 5, 2018, 02:42 PM
Sep 2018

I saw them used in France in the late 1990s - your credit card is never out of your sight so the waiter can't run off a few extra charge slips, as has happened to us in the US. And if you're paying with cash, European waiters usually carry enough money on them to make change at the table. Maybe their employers just trust them more.

gratuitous

(82,849 posts)
23. And I'm sure Square very carefully spells all this out to each customer, right?
Wed Sep 5, 2018, 11:17 AM
Sep 2018

These valuable tips for avoiding handing over a lot of your personal information to Square are nice, but how many people know about this? I'm not a moron, but maybe I am when it comes to Square. If my credit card company annoys me by selling off my information, I can go get another credit card. What is my choice when I'm standing at the point of sale and the Square is demanding my personal information and the retailer isn't equipped to handle cash? I guess I can just leave whatever I picked out to buy and walk out. THAT would be good for small businesses, many of which seemed to do okay before Square.

But yeah, to transact purchases in today's business environment, I need to have a smart phone that costs me $100 a month, an extra e-mail address just for receipts, an extra smart phone for another $25 each month that I use just for purchase transactions, because God forbid that small businesses actually cater to their customers and take into account all the costs in their business models. Which makes me a moron and a fool, I guess.

 

Lee-Lee

(6,324 posts)
29. Huh? I don't think you understand how it works
Wed Sep 5, 2018, 12:21 PM
Sep 2018

Entering your email or phone # into square is 100% optional. It isn’t mandatory.

If you don’t need a receipt, just don’t enter it.

If you want your receipts, then set up an email for it.

I don’t get where you think you need any smartphone, much less an extra one, or any of that. If email receipts bug you a second gmail account is free and takes 5 minutes one time to set up. You don’t need a smart phone to pay with a card. If you want text receipts but not to your normal number you use any of dozens of free apps or if you don’t want a smart phone at all get a free google voice account.

You can take 5 minutes and set up a free gmail account and google voice account using the free computers at the library and it’s set up for life. You then have a totally free email and phone number. Bam. 5 minutes, no cost. None of this nonsense about needing a smart phone or two smart phones

gratuitous

(82,849 posts)
35. Uh huh
Wed Sep 5, 2018, 01:17 PM
Sep 2018

As I said, all of these optional options are carefully spelled out by Square before the customer transacts his or her business, right? Because I'm not seeing that. I get to the point of sale, and here's a cute little machine taking my information for I don't know what. Who's telling me about all this? The Square? Some helpful person who knows all about it? Nobody?

I used to get a receipt at the point of sale. A nice piece of paper I could use for my own records or to return unsatisfactory merchandise. Now, I need a computer, a printer, an extra e-mail account, and a smart phone for all these free apps that I never needed before. Yeah, that's really convenient. I don't want to give you my main phone number, and you called me a moron for not understanding that ahead of time. So I need another phone number that I can feed into the Square. Or I need a Google voice account, which seems really secure.

As I said before, if your business model is that heavily dependent on me giving you a lot of personal information or setting up a bunch of alternative e-mail accounts and voice accounts and phone lines, maybe your business model isn't workable. Sorry you went out of business because your customers are morons who don't feel like setting up an entire alternative personal internet profile just to go to your restaurant or buy your merchandise.

Nay

(12,051 posts)
31. Yeah, it's all bullshit, and I'm glad I'm old and don't give a shit about getting into a certain
Wed Sep 5, 2018, 12:26 PM
Sep 2018

restaurant or store that won't take cash, etc. Nope. Keep your stuff.

Response to Auggie (Original post)

Hortensis

(58,785 posts)
9. Loss of privacy is the huge issue portrayed. We've never
Wed Sep 5, 2018, 09:39 AM
Sep 2018

lived before in a world where government clerks could pinpoint the current location of a large majority of citizens. The new capabilities of face and body recognition cameras are terrifying. We're all categorized by political leanings in databases.

The power an authoritarian government could misuse to control the populace is already enormous. Whole counties could have their utilities turned off and roads blocked to change focus from rebellion to survival. And, of course, the need to use cards for normal daily life could be turned into a tool of oppression and control in many ways.

djsunyc

(169 posts)
14. unfortunately
Wed Sep 5, 2018, 10:01 AM
Sep 2018

that's the trade-off with technological advancement in an unfiltered capitalistic society.

brooklynite

(94,624 posts)
10. Is this really something to complain about?
Wed Sep 5, 2018, 09:43 AM
Sep 2018

First, there is no correlation between using SQUARE as a payment method and being cash only.

Second, working on the reality that many people have and choose to use credit cards, SQUARE provides a cost-effective processing platform in comparison to the bank-based systems.

Third, every credit card company you have a card with "knows where you go and how you spend your money".

MineralMan

(146,318 posts)
13. Well, everything is potentially a thing to complain about, really.
Wed Sep 5, 2018, 09:53 AM
Sep 2018

There's a very good Chinese restaurant near my home. It only takes cash. No cards. No checks. If I feel like a meal from there and have no cash on hand, I have to go to an ATM before dining. Fortunately, there is a branch of my bank a block away, so it's no problem.

I could complain about that cash-only business, but won't. It's the place's decision. Besides, nobody in there speaks English very well, so I'd have a hard time complaining to them.

Auggie

(31,174 posts)
16. I think so ...
Wed Sep 5, 2018, 10:21 AM
Sep 2018

they share information and e-mails indiscriminately -- you have no control over it.

When is enough, enough?

Now that I know what to look for I will avoid establishments that use SQUARE only.

zipplewrath

(16,646 posts)
32. No, they don't
Wed Sep 5, 2018, 12:29 PM
Sep 2018
Third, every credit card company you have a card with "knows where you go and how you spend your money".


I know what you meant, but when I use one of the 5 CC I have, they aren't correlated to each other. Square appears to be attempting to detect my purchases even when I use separate CC. I can probably avoid that by clever obfuscation. But the CC companies long ago avoided "selling" your purchase information directly. Mostly that's because they want to sell that info as part of a larger analysis package.

TwistOneUp

(1,020 posts)
28. Hear here!
Wed Sep 5, 2018, 12:21 PM
Sep 2018

I pay cash whenever I have it for purposes of anonymity. I even use a VPN for anonymity.

Note who the big investors in Square are. I heard Intuit has a big slice, and that they sell access to everything they glean from their "service(s)" - total sharing whores.

No Thanks! lol

lunatica

(53,410 posts)
36. Welcome to the rapidly approaching future.
Wed Sep 5, 2018, 01:27 PM
Sep 2018

These things are going to happen whether we like it or not. They, the ubiquitous ‘they’, are miles ahead of us.

Even paying with cash can be followed by the system. If you get cash out of your bank there are already eyes on you and video of you.

It might be possible to be completely off the grid, but who can really do that anymore?

MicaelS

(8,747 posts)
39. Businesses DO NOT have to accept cash.
Wed Sep 5, 2018, 03:29 PM
Sep 2018
Straight from the horse's mouth, so to speak.

Section 31 U.S.C. 5103, entitled "Legal tender," states: "United States coins and currency [including Federal reserve notes and circulating notes of Federal reserve banks and national banks] are legal tender for all debts, public charges, taxes, and dues."

This statute means that all United States money as identified above is a valid and legal offer of payment for debts when tendered to a creditor. There is, however, no Federal statute mandating that a private business, a person, or an organization must accept currency or coins as payment for goods or services. Private businesses are free to develop their own policies on whether to accept cash unless there is a state law which says otherwise.


If no cash is accepted, then there is none to steal. If it makes you mad, then shop somewhere else.

Personally, I think your statement about paying "for meals in cash for the purposes of anonymity" is a hoot.

MicaelS

(8,747 posts)
42. My mistake then, I apologize.
Thu Sep 6, 2018, 02:18 PM
Sep 2018

After re-reading the link, I realize the writer is a food critic and WOULD want anonymity. So I am doubly wrong.

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