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MineralMan

(146,333 posts)
Sat Aug 11, 2012, 09:13 PM Aug 2012

What the Internet does really, really well is what it's really good at.

My old 1991 Volvo had its fuel pump fail about three weeks ago. We bought a new car, but kept the Volvo. The Volvo dealer wanted $800 to replace the fuel pump, which, like many cars, is inside the fuel tank, and is part of an assembly that includes the fuel gauge sensor and all the various plumbing modern cars include for emissions control, etc.

That was too much to spend for that old a car, frankly. I have some auto repair skills from my past work, and still have my tools. So, I thought I'd check the job out and see if it was something I wanted to take on. In the past, I would have bought a workshop manual for the car, but those often don't include all the information a guy needs to do some jobs. Today, we have the Internet, so I turned to it.

First, I checked to see how much the parts would cost. I soon discovered that my particular car used an offbeat fuel pump, different from most Volvos of that model made in 1991. A Volvo enthusiasts site had all the information I needed to figure out exactly what pump it used. Then, I went looking for the pump at car parts sites. I found only a few sites that sold that particular pump. About $125. That was doable.

But, the pump is in the fuel tank,and I had visions of crawling under the car and pulling the fuel tank, just so I could replace the pump. So, I did some more searching. Another site, in the UK, dedicated solely to older Volvos, had a 30-page, step-by-step set of instructions for doing the replacement, on that model, with that oddball fuel pump, complete with photos. Someone had taken the time to describe this job, and take photographs of every step.

It turned out that there is an access panel inside the rear of the station wagon, hidden away behind a trim panel, that, removed, provides just enough space to remove the fuel gauge sender assembly and the pump. Just. The instructions by this nice guy described the three rotations and positions that had to be followed, just to maneuver the whole assembly out through that hole. The Volvo dealer just pulls the tank, and the assembly comes out nice as you please.

Then, the instructions walk you through the process of installing the new pump in the sender assembly. A little tricky, but not all that difficult, once the assembly is out. The Volvo dealer doesn't install new fuel pumps. Instead, they just replace the entire assembly, which sells for about $500. It's easier. The replacement of the pump in the assembly takes about half an hour, and they can't be bothered, apparently, to install a $125 pump instead of a $500 complete assembly.

The real tricky bit, though, is finessing the assembly back into the tank, through that access panel and the hole in the fuel tank. That takes about four positions and rotations of parts to get it properly in position, before you can button the whole thing up and call it a day. Again, photos and well-written instructions by this kind person make it possible, if not simple, to get this job done.

Anyhow, the new pump is in, the car's running, and I'm only out that $125, instead of $800. The job took a couple of hours, but I could not have figured out how to do the maneuvers and contortions needed to snake that thing into that tank without those instructions. Not possible.

What's my point? It is that the entire thing was made possible by some resourceful guy who has worked as a Volvo mechanic, who was willing to take the time to describe and illustrate a difficult and complicated job so that people like me, who have some skills and tools, can do the job themselves. He didn't make any money doing this illustrated write-up. He just did it, and posted it on a British website that's full of similar do-it-yourself articles about older Volvos and repairing them. That, in my opinion, is the real and best function of the Internet. Communication from individuals to individuals, done because it's simply worth doing. The guy put his email address in his contribution, so I emailed him and thanked him for his help. He replied, saying, "Not a problem. Enjoy your Volvo."

Pretty much anything you need to do for yourself has been covered in depth by someone like this gentleman from the UK. A little searching will find it, and you will save hours and money. The people who do this do it because they're trying to help people. There's no money in it for them. That, my friends, is the beauty of this medium. It is, in my opinion what it is for.

Thanks to everyone who takes the time to help people they've never met in this way! I'll try to do the same for something I know how to do.

61 replies = new reply since forum marked as read
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What the Internet does really, really well is what it's really good at. (Original Post) MineralMan Aug 2012 OP
Thank you for your beautiful essay, my dear Mineral Man. CaliforniaPeggy Aug 2012 #1
That's very nice of you to say. MineralMan Aug 2012 #3
For Prius repairs, I go to the Google and the YouTubes. NYC_SKP Aug 2012 #2
You're right. MineralMan Aug 2012 #4
Prius headlamps were recalled spooky3 Aug 2012 #46
I agree that the internet is a wonderful and instant resource for everything you want to know lunatica Aug 2012 #5
Great post malaise Aug 2012 #6
I replaced a door latch on the Ford similarly. Robb Aug 2012 #7
Funny you should post this. I'm trying to figure out what's wrong w our dishwasher, and the Nay Aug 2012 #8
Even with my POS dial-up POS Dell weak ass 'puter panader0 Aug 2012 #9
Agreed. It's an amazing place this internet. bluerum Aug 2012 #10
So you pirated the information instead of paying a licensed Volvo mechanic Electric Monk Aug 2012 #11
The mechanic wasn't going to get the money anyway.. Fumesucker Aug 2012 #21
The artist wasn't going to get the money anyway Electric Monk Aug 2012 #22
I'm not sure how you equate those two things.. Fumesucker Aug 2012 #23
What the internet is really good at is archiving, searching, and making copies of digital data Electric Monk Aug 2012 #25
It wasn't an owner's manual that MM used.. Fumesucker Aug 2012 #26
I think you've got me backwards. I'm not saying what MM did was wrong, I'm saying the RIAA Electric Monk Aug 2012 #27
Evidently so.. Fumesucker Aug 2012 #31
I seem to remember MM arguing the RIAA was right Electric Monk Aug 2012 #32
Actually, I think you were just looking for a reason MineralMan Aug 2012 #49
Man I hope you forgot your sarcasm tag. eggplant Aug 2012 #24
Didn't think I'd need it Electric Monk Aug 2012 #58
Nice. Really nice. MineralMan Aug 2012 #41
most ridiculous thing I've read this week. lumberjack_jeff Aug 2012 #44
that is perhaps the most imbecilic thing i have ever read datasuspect Aug 2012 #51
It's a general rule that knowledge is becoming less important, hence cheaper. dimbear Aug 2012 #12
Yes, I appreciate the time that people put into sharing on the net. Often unpaid, as the corporation freshwest Aug 2012 #13
I have a classic Mercedes sports car I keep running the same way, nope I did not buy it new. I had RKP5637 Aug 2012 #14
so very true! We have found so much excellent advice Bluerthanblue Aug 2012 #15
I can't tell you how many times I've used online information to save my bacon Canuckistanian Aug 2012 #16
Your words are wonderfully true. BlueJazz Aug 2012 #17
Great for getting parts and great for product and business reviews. sarcasmo Aug 2012 #18
I've made many house/plumbing repairs by myself with the help of the Internet. tandot Aug 2012 #19
I have two stories to tell about the internet and its usefullness in everyday life. amerikat Aug 2012 #20
I have a friend who has a 4Runner juajen Aug 2012 #38
AC compressors are are difficult to work on. Best bet is to get a rebuilt unit amerikat Aug 2012 #61
Exactly why I love Linux fainaent Aug 2012 #28
Exactly. One of the things that is great about Linux is just about any question or problem... Spitfire of ATJ Aug 2012 #33
Wonderful essay Politicub Aug 2012 #29
I found similar instructions online for replacing my laptop's screen GObamaGO Aug 2012 #30
Many public libraries have online access to specific shop manuals. JohnnyRingo Aug 2012 #34
I've used those resources a number of times at my local library. MineralMan Aug 2012 #50
You're right... JohnnyRingo Aug 2012 #54
We bought a new KIA Soul recently. MineralMan Aug 2012 #55
Can you provide a link to the instructions... Luminous Animal Aug 2012 #35
Sure. MineralMan Aug 2012 #42
Your story makes me sorry I didn't document a recent clutch job. Spitfire of ATJ Aug 2012 #36
Definitely true - as a mechanic I use it often bhikkhu Aug 2012 #37
One reason I come to DU is to learn. kentauros Aug 2012 #39
That's true enough. Still, doing an initial Google search MineralMan Aug 2012 #48
I suppose doing an initial search is a valid point, kentauros Aug 2012 #57
I guess it depends on what you're asking, really. MineralMan Aug 2012 #59
I exaggerated the "hour" spent sifting through google. kentauros Aug 2012 #60
I have a 2000 Ford Ranger, the emergency brake cable broke AnotherDreamWeaver Aug 2012 #40
Yeah. Stuff like that can happen. MineralMan Aug 2012 #43
The Wikipedia/open source/free information sharing gives me some optimism for humanity. lumberjack_jeff Aug 2012 #45
I agree completely. The free sharing of accumulated knowledge and MineralMan Aug 2012 #47
I'd be freaking lost w/o the self help stuff and parts searching.. Historic NY Aug 2012 #52
Great point. If you have the part number, you can usually find the part somewhere. MineralMan Aug 2012 #53
The internet, an anonymous do good tool when applied in that fashion, the people you 2on2u Aug 2012 #56

CaliforniaPeggy

(149,719 posts)
1. Thank you for your beautiful essay, my dear Mineral Man.
Sat Aug 11, 2012, 09:17 PM
Aug 2012

Your writing is so good that it looks easy. And I know it's not.

I'm glad you got your Volvo running again. May you enjoy many care-free miles!

 

NYC_SKP

(68,644 posts)
2. For Prius repairs, I go to the Google and the YouTubes.
Sat Aug 11, 2012, 09:18 PM
Aug 2012

Changed out the 12V battery myself for <$50, saved at least $150.

Now I'm working on how to replace the HID headlamp, but there's no consensus among the youtube posters; one says take the bumper off, the other says go in from the top...

But true, much of what we need to learn we can find on the Internet.

This has huge implications for education BTW, as in the Kahn Academy and the Flipped Classroom, and these excite me.

spooky3

(34,483 posts)
46. Prius headlamps were recalled
Sun Aug 12, 2012, 10:56 AM
Aug 2012

You may want to check eligibility--the dealer will replace free of charge if covered.

lunatica

(53,410 posts)
5. I agree that the internet is a wonderful and instant resource for everything you want to know
Sat Aug 11, 2012, 09:24 PM
Aug 2012

I've used it for many things. An example is once I found a tick in my dogs ear flap and found out how to take it out without leaving the tick's head to fester under the skin. Take tweezers and clamp onto the body, which is incredibly hard to crush and pull it out smoothly and quickly in the opposite direction that it went in. That way you don't break the head off and by doing it quickly the tick doesn't get a chance to burrow deeper.

I like your story. People do like to share their knowledge and people do like to help others.

malaise

(269,187 posts)
6. Great post
Sat Aug 11, 2012, 09:25 PM
Aug 2012

Only persons who believe in community and who actually love their old car will provide such wonderful service to others.

Robb

(39,665 posts)
7. I replaced a door latch on the Ford similarly.
Sat Aug 11, 2012, 09:25 PM
Aug 2012

The video in that case was made by a guy who also sold parts -- sort of a "here's how to put in the part, if you need help sourcing parts I'm your man" sort of thing.

I bought the part from him. Seemed the right move, considering the helpfulness of the video.

Nay

(12,051 posts)
8. Funny you should post this. I'm trying to figure out what's wrong w our dishwasher, and the
Sat Aug 11, 2012, 09:31 PM
Aug 2012

internet is the ONLY way.

panader0

(25,816 posts)
9. Even with my POS dial-up POS Dell weak ass 'puter
Sat Aug 11, 2012, 09:34 PM
Aug 2012

my kids f'ed this POS up and I have no sound, no video, zero speed, especially with pictures.
But even with all that, I get more info from the innertubes than from any where else.
I still have e-mail, free contact with friends at my fingertips. Facebook, not so much. Too much to load up.
My monitor has been losing it's brightness lately. If I hit it just right, like the Fonz on the jukebox, it lights up again.
Jeannie is threatening to get me a new set-up. She's too good to me.

 

Electric Monk

(13,869 posts)
11. So you pirated the information instead of paying a licensed Volvo mechanic
Sat Aug 11, 2012, 09:38 PM
Aug 2012

You took money out of your local mechanic's pocket even more directly than someone pirating music takes it from the artist they're listening to.


Fumesucker

(45,851 posts)
21. The mechanic wasn't going to get the money anyway..
Sat Aug 11, 2012, 10:56 PM
Aug 2012

Because the car would have gone to scrap otherwise..

Not worth putting $800 in = Scrap it.

 

Electric Monk

(13,869 posts)
22. The artist wasn't going to get the money anyway
Sat Aug 11, 2012, 10:58 PM
Aug 2012

if the CD wasn't downloaded, it wouldn't have been bought or listened to, but since it was available for download, it was listened to.

Fumesucker

(45,851 posts)
23. I'm not sure how you equate those two things..
Sat Aug 11, 2012, 11:03 PM
Aug 2012

Are you implying that MM violated copyright by following instructions freely posted on the internet?

That's a fairly serious accusation.

 

Electric Monk

(13,869 posts)
25. What the internet is really good at is archiving, searching, and making copies of digital data
Sat Aug 11, 2012, 11:06 PM
Aug 2012

whether it's an obscure owners manual or the latest pop sensation.

Information wants to be free. Profit can be made by introducing artificial constraints and charging for access.

Fumesucker

(45,851 posts)
26. It wasn't an owner's manual that MM used..
Sat Aug 11, 2012, 11:11 PM
Aug 2012

The instructions were created by the person who posted them.

Perhaps you could try again?

 

Electric Monk

(13,869 posts)
27. I think you've got me backwards. I'm not saying what MM did was wrong, I'm saying the RIAA
Sat Aug 11, 2012, 11:17 PM
Aug 2012

suing some university students for using napster or limewire or whatever the latest sharing tools are is wrong.

 

Electric Monk

(13,869 posts)
32. I seem to remember MM arguing the RIAA was right
Sun Aug 12, 2012, 12:08 AM
Aug 2012

though I don't have a link handy.

That's why I phrased it the way I did earlier.

MineralMan

(146,333 posts)
49. Actually, I think you were just looking for a reason
Sun Aug 12, 2012, 02:18 PM
Aug 2012

to snark at me. It didn't work, and the two things are in no way equivalent. Sorry.

MineralMan

(146,333 posts)
41. Nice. Really nice.
Sun Aug 12, 2012, 09:49 AM
Aug 2012

No. I'd have junked the car. I don't have $800 to spare. I am my local mechanic, sometimes. On the other hand, I have never downloaded a single piece of copyright material from the Internet without paying for it. I don't need that material. I needed information on how to R&R that part. No comparison.

freshwest

(53,661 posts)
13. Yes, I appreciate the time that people put into sharing on the net. Often unpaid, as the corporation
Sat Aug 11, 2012, 09:40 PM
Aug 2012

Who made some articles is no longer helping since there's no profit anymore. But some things still have a use value and people are willing to take the time. Just like our many posters here that bring us the news, most likely unpaid, that help us put things in perspective. That was a well-expressed OP, too, MM. Thanks.

RKP5637

(67,112 posts)
14. I have a classic Mercedes sports car I keep running the same way, nope I did not buy it new. I had
Sat Aug 11, 2012, 09:54 PM
Aug 2012

a recent problem with the fuel pump too, a really weird one. Usually it will start and run perfectly, then occasionally it would just not start, damn, always away from home ... but if you pulled the air filter and depressed what was called in the old carbs a butterfly valve, which is a large circular diaphragm plate of sorts in this car it will start ... which some have said creates enough of a vacuum to pull some gas in from the injectors ... there is no accelerator pump to my knowledge. Anyway, long story short it works!

So, it has a buried under the dash a fuel pump relay that is really a lot more than a relay. When the ignition comes on to start it's supposed to turn on the fuel pump for 5 seconds to prime the engine which it was not always doing. Then, when the computer senses the engine has started and is running OK it turns the pump off. Apparently the relay is completely controlled by the computer on demand, then above a certain RPM it locks out the pump. Weird. Generally I think electric fuel pumps run and maintain a pressure and excess pressure is just bled off, but the pump keeps running.

Anyway, searching and searching on the internet I finally found others with this same weird problem. And learned these relays can develop this peculiar intermittent problem in the start cycle. I replace it from a supplier that sells good parts, not junk, and the car is now fine. So many suppliers do not sell quality parts anymore.

Much of the work I do on the car, but occasionally I take it to a good independent mechanic for things that really need a lift, etc. I wasn't very interested in taking it to anyone for this problem, it sounded like a rat hole to get into fixing.

The internet is such a valuable resource and a tremendous money saver.




Bluerthanblue

(13,669 posts)
15. so very true! We have found so much excellent advice
Sat Aug 11, 2012, 09:58 PM
Aug 2012

online about our clunker cars- (240volvo's for the last 15+yrs till the rust finally won). There are so many people who share their knowledge and skills with us online and enrich each others lives.

We built our own outdoor bake oven with information provided online by others who had done the same- found advice on organic remedies for squash beetle infestations, how to troubleshoot almost any appliance- the wide variety and incredible knowledge that is available at no cost- by people who have done it themselves, and can point out the typical pit-falls while helping you solve a problem, or build something from nothing is invaluable.

I join you in offering thanks to all the people who share their knowledge and skills so generously and cheerfully.

Canuckistanian

(42,290 posts)
16. I can't tell you how many times I've used online information to save my bacon
Sat Aug 11, 2012, 10:12 PM
Aug 2012

From how to install a water pressure tank to replacing the battery in my phone to dealing with my dog's encounters with a skunk.

It's all out there, and thanks to some generous soul who's had the exact same problem as me, solved it, and decided to share that solution with the world. For free.

My hat's off to all of them!

tandot

(6,671 posts)
19. I've made many house/plumbing repairs by myself with the help of the Internet.
Sat Aug 11, 2012, 10:54 PM
Aug 2012

For the most complex ones, we'll still call our handyman.

I am sure that plumbers and other skilled workers lose some business because of the Internet. However, we just can't afford to call a plumber for leaking faucets or toilets.

I actually love the challenge of fixing stuff.

amerikat

(4,909 posts)
20. I have two stories to tell about the internet and its usefullness in everyday life.
Sat Aug 11, 2012, 10:54 PM
Aug 2012

First story. The moment I knew he internet changed everything.

I'm always trying to invent a better mouse trap so to speak. It's just the way I am.
Time is 1993/1994. I was working on a project and needed to know what the heat
resistant material used on the space shuttle for reentry was made of.

All the good libraries were off limits to the general public for various reasons. Princeton University Firestone library
became usable only to university members and alumni. Our state library had become only for state workers.
The local county and township libraries had nothing that was up to date.

I was frustrated to say the least. My girlfriend worked at a major phara firm running mail accounts. She said I will post
your question on the internet usenet forums. She sat behind a 21" monitor backed up with a T3 line.

We discussed it and decided to post in the science/space and science/ceramics usenet groups.

I didn't know what to expect. She posted my question in both forums and within a couple of days
I had responses from all over the world. Singapore, Australia, Europe, US and others.
I had responses from students, professors, scientist and laymen. All answered my question.
Some offered more, like, My current professor worked on that project for Nasa, I can ask him anything you need
to know. Or I'm with the Rutgers University School of Ceramic Engineering would be happy to help.

Over the next few days I had all the info I needed to do my experiments.

At that point I knew the internet would change forever the way we got information.
I was never able to make my idea work but I knew I would use this form of knowledge gathering
in place of the traditional methods.


Case number two. My Toyota 4Runner was starting to require regular infusion of power steering fluid. No
pools of fluid on the driveway. The local garage tried twice to find the leak and failed.

I put dye into the reservoir and checked for leak with a UV light. I could see the fluorescent dye in the
reservoir but no telltale signs of the leak. I finally googled something like "Where is my transmission fluid going, Toyota"
Eureka. Turns out Toyota products have a vacuum valve hooked up the the power steering pump. $150 for the valve and none were in stock. Option...remove the valve....put a plug in the hole and plug the vacuum lines. Worked like a charm.
Still running that configuration with no problems and no more fluid be used up either.

Two success stories. There are many more. I love the internet. most useful thing EVAH!

juajen

(8,515 posts)
38. I have a friend who has a 4Runner
Sun Aug 12, 2012, 12:41 AM
Aug 2012

She needs a working compressor for the ac. Where can I send her for info on doing that. She cannot afford what it would cost to purchase a new one, and it is very hot without ac. Would love to know where you got your info. Thanks.

amerikat

(4,909 posts)
61. AC compressors are are difficult to work on. Best bet is to get a rebuilt unit
Mon Aug 13, 2012, 07:06 PM
Aug 2012

for about $250. Then there is the refrigerant to deal with. AC work requires special tools.
I wish I could be of more help to your friend. Did you check the fuses? Most AC problems
are from the refrigerant leaking out. Many parts stores and some mechanics will check
to see that the pressure is ok for free. Sometimes the system can be recharged and that is not to
expensive. Good luck.

Here's a link to a 4runner discussion board. Maybe you friend could get some advice.

http://www.toyota-4runner.org/

 

fainaent

(51 posts)
28. Exactly why I love Linux
Sat Aug 11, 2012, 11:32 PM
Aug 2012

...and open-source software. I'd rather donate to a group of people who create stuff and give it out freely, than pay someone who will only let me use it if I pay them for it.

It's really amazing some of the quality stuff that gets done, with no thought for money.

 

Spitfire of ATJ

(32,723 posts)
33. Exactly. One of the things that is great about Linux is just about any question or problem...
Sun Aug 12, 2012, 12:08 AM
Aug 2012

...in all likelihood has already been asked and answered. Adding "solved" to a search narrows the results too.

GObamaGO

(665 posts)
30. I found similar instructions online for replacing my laptop's screen
Sat Aug 11, 2012, 11:54 PM
Aug 2012

I am not sure how much it would have cost to take the laptop in for service, I was thinking I might have to replace the entire laptop (which would have cost about $500.)

So I went looking online and sure enough there were youtube videos and also printed step by step instructions specific to the model of my laptop. And links to where I could buy a new screen. Total cost was $65.00

JohnnyRingo

(18,650 posts)
34. Many public libraries have online access to specific shop manuals.
Sun Aug 12, 2012, 12:14 AM
Aug 2012

I was surprised when my librarian told me this when I was going to check out a manual to fix a friend's S-10 truck.

She told me to just go to their website and enter my card number. From there I could download and print all the pages I wanted to do the job for free.

Apparently, they do this to avoid the wear and tear on the only copy of each model they have.

On edit:
Instead of printing the pages, one can download them to a laptop and use it on the workbench while the repair is being performed. Save a tree, you know.

MineralMan

(146,333 posts)
50. I've used those resources a number of times at my local library.
Sun Aug 12, 2012, 02:25 PM
Aug 2012

One of the problems with those is that they're written for professional mechanics, and often leave out information needed by the amateur or by someone who has no experience with a particular company's vehicles. In the case of this fuel pump, I can pretty much guarantee that they didn't describe the various manipulations needed to remove and replace the assembly. In a typical shop with a vehicle hoist, they'd almost certainly remove the fuel tank, rather than attempt the R&R through that access panel. The access panel is designed for replacing the hoses and other external work. It just happens that it's also possible to do the whole job through it.

Heck, if I had a hoist, I'd have pulled the tank, too. It's a lot easier that way, but it's difficult to pull a fuel tank lying on your back on the ground under the car.

JohnnyRingo

(18,650 posts)
54. You're right...
Sun Aug 12, 2012, 03:20 PM
Aug 2012

Often the instruction in a shop manual will simply say: "Remove sending unit" with a picture of the tank. That's not very helpful for the layman.

I too seek additional aid from online sources when I do a job I'm unfamiliar with. Still, it's good to have a proffesional shop manual handy for any job beyond changing spark plugs. Such information as torque specs are seldom mentioned in general handyman sites.

MineralMan

(146,333 posts)
55. We bought a new KIA Soul recently.
Sun Aug 12, 2012, 03:38 PM
Aug 2012

The shop manuals for all official KIA shop manuals are online exclusively now, all in .pdf format, and access is free to them. I suspect that trend will expand even farther. Publishing paper shop manuals is about to become obsolete, I'm sure. I'm glad of that, even though I'll probably never do any of my own work on the KIA.

MineralMan

(146,333 posts)
42. Sure.
Sun Aug 12, 2012, 09:59 AM
Aug 2012
http://www.volvoclub.org.uk/faq/FAQSummary1.html

That is a Volvo-only site. There are sites like it for just about every older vehicle.

You can find most instructions by searching for "How to repair xxx" where xxx is the exact problem, including year, make, and model.
 

Spitfire of ATJ

(32,723 posts)
36. Your story makes me sorry I didn't document a recent clutch job.
Sun Aug 12, 2012, 12:19 AM
Aug 2012

Having a second person there to take pictures would help on a dirty job like that. Having to stop to take pictures drags out the time too.

bhikkhu

(10,724 posts)
37. Definitely true - as a mechanic I use it often
Sun Aug 12, 2012, 12:37 AM
Aug 2012

there's been more than once that we get a call at the shop asking about diagnosing some odd noise, and I usually answer the phone at the desk where we have our internet computer. As I'm listening to the customer, I might type in a google search for "2003 impala front end rattle" or something like that, and by the time the customer is done asking, I'll have an answer like "that year they had a common problem with the sway bar links - we could schedule you in and it would only take a few minutes to change it out, and ---$, if that's it".

More than once I've been able to go on internet hunches like that, have the parts ordered in, and fixed a problem quickly that was entirely new to me - but characteristic of a particular car. I agree - it has been incredibly useful, and its hard to imagine back in the day when information was so hard to come by.

kentauros

(29,414 posts)
39. One reason I come to DU is to learn.
Sun Aug 12, 2012, 01:02 AM
Aug 2012

I know DU is chock full of people with good knowledge, and are willing to share it. I share what little I know, too.

However, the Internet will piss me off, too, when I ask a question and get the immature response of "Just google it!" or "Google is your friend" as if I haven't ever heard of the search engine giant. This appears to be a problem endemic on message boards, and presumably, facebook. I've also noticed an ironic tendency of those with "professor" somewhere in their nicknames to be the least-willing to share knowledge and/or educate.

Didn't mean to piss on your thread; just had to point out my experience with the aggravating side of the Internet

MineralMan

(146,333 posts)
48. That's true enough. Still, doing an initial Google search
Sun Aug 12, 2012, 01:22 PM
Aug 2012

is always a good idea before asking someone on a discussion forum. The other thing that I've noticed on discussion forums that are dedicated to some particular thing is questions that don't include enough information. I help out on a forum about repairing outboard motors sometimes. A common thing is for someone to post something like, My Evinrude won't start. Any ideas? Of course, there are many reasons an outboard won't start, so the process begins of prying the necessary information out of the poster. First, you have to ask what year and horsepower, then the exact nature of the problem, like did this just happen suddenly, and what was the outboard doing before it wouldn't start. You have to ask, "What have you tried?" and "Have you done anything to try to fix it?"

Often, the exchange will go on for a long time, trying to get the information one thing at a time. Despite a pinned post asking people to provide a full description when they have a question, it's a daily occurrence that someone just says, "My Evinrude won't start." The cycle begins again daily. It's a source of frustration for everyone who is trying to help.

On the other hand, one guy wrote a similar post on that forum that had the entire forum rolling on the floor for days.

All the post said was, "My Johnson doesn't work."

kentauros

(29,414 posts)
57. I suppose doing an initial search is a valid point,
Sun Aug 12, 2012, 04:43 PM
Aug 2012

but I don't agree with it, especially with regards to picking the better-educated brains on DU. I feel I'm more likely to get the answer I came for here than what I might find after spending an hour sifting through the crap returned in a google search. When I'm told "just google it" I find that dismissive, as if the poster can't be bothered with writing a valid answer that takes only a few seconds more.

I'd rather get a slew of "I don't know"s than "Go away kid, you're bothering me"

MineralMan

(146,333 posts)
59. I guess it depends on what you're asking, really.
Sun Aug 12, 2012, 08:42 PM
Aug 2012

If it's a straight historical question or something like that, Google will give you a good answer, as long as you phrase the question well. If it's a political question that may have more than one possible answer, then Google won't work. Google is great for finding facts, though.

I go to Google first, because I don't feel comfortable asking questions that I can find answers to quickly on Google. I'd be asking someone to take time and write an answer for me, when the answer is readily available to me already.

That's especially true for questions like "Who was the 36th President." Almost nobody can answer that without looking it up, so asking it on DU means that the person who answers it probably had to search for it.

If you're spending an hour sifting through Google results for simple questions, you may not be phrasing your query properly.

kentauros

(29,414 posts)
60. I exaggerated the "hour" spent sifting through google.
Sun Aug 12, 2012, 10:46 PM
Aug 2012

Normally, I do use it, as I also use Wikipedia and other sources specific to certain easily-answered topics.

However, for most of the political and social topics we discuss here, I assume there are more people with far better (and immediate) knowledge than having to sift through google results that are just as likely to be RW talking points. Without a handbook of said talking points, it can make the search more difficult and take longer.

DU teaches, mostly because it's a message-board filled with people that are willing to teach. Just as is the case with your examples for the marine community message-board. Places filled with people that want to share their information.

My "problem" is with those people on this and other boards that are not willing to teach, and resort to the "just google it" mantra. It's dismissive and condescending, and I see it even here on DU.

This is my "complaint." That even on DU and the rest of the boards that welcome questions, you still have the worst of the bunch giving a bad name to the idea that the Internet is a wealth of freely available information. It is that, and it's aggravating having to deal with the immature ones that make you wonder why they're even online at all.

AnotherDreamWeaver

(2,852 posts)
40. I have a 2000 Ford Ranger, the emergency brake cable broke
Sun Aug 12, 2012, 02:45 AM
Aug 2012

I bought the part, it was the front piece, installed it, but it sags. I can not find any place to tighten the cable or adjust it. I searched the web and found how to take out the old broken parts and put in the new one, but now I guess I'll have to take it to a shop. The parts house may have sold me the wrong part, maybe one for a truck with a longer bed?

MineralMan

(146,333 posts)
43. Yeah. Stuff like that can happen.
Sun Aug 12, 2012, 10:03 AM
Aug 2012

On the Volvo, if I had just gone to a parts house and ordered a fuel pump, I would have gotten the wrong one, since mine was an oddball one, used on just some cars that year. I had to buy the right part from a Volvo parts specialist outfit on the web. The people that work at auto parts stores often don't go deeply enough into finding the part you need. You're probably right. You got the cable for the long-bed version of your truck. That parts place should have asked you the question, but didn't.

 

lumberjack_jeff

(33,224 posts)
45. The Wikipedia/open source/free information sharing gives me some optimism for humanity.
Sun Aug 12, 2012, 10:54 AM
Aug 2012

My story:
After being laid off in 2003, I decided I wanted to work from home. I stumbled across a website dedicated to free dissemination of plans for a very robust, large CNC router designed by a fellow in South Africa. I downloaded the plans (200 pages of them) and, with the help of the most generous author, built one. I now sell boat kits with the machine I built with Gerald's help. The machine has paid for itself many, many times over.

He gave away his many hundreds of hours of design work, simply to improve the lives of people he never met.

MineralMan

(146,333 posts)
47. I agree completely. The free sharing of accumulated knowledge and
Sun Aug 12, 2012, 11:08 AM
Aug 2012

wisdom is an excellent thing.

I used to participate heavily in a forum dealing with boating. When I bought a 1958 model Johnson 35 hp outboard, and was working on it, some of the members of that forum took the time to answer my questions, including a couple of guys who were outboard motor mechanics when that outboard was new. After I got it running, I started sharing information about repairing small outboard motors, something I was very familiar with, especially some offbeat brands that I have owned and repaired. I knew where to get parts, how to fix them, and so on. I was trying to repay those nice people who had helped me.

There is much joy in sharing things you know with others. Often, those things are not information that is a source of income, but can help others with problems you have solved. The Internet does that singularly well, and I doubt that will change. There are many generous, helpful people out there who will take the time to share what they know.

You've benefited from this, as have millions of other people. I'm glad you were able to make the acquaintance of the man who designed that CNC router.

Historic NY

(37,453 posts)
52. I'd be freaking lost w/o the self help stuff and parts searching..
Sun Aug 12, 2012, 02:43 PM
Aug 2012

I've fixed, my cars, dryer and other stuff, all by the click of some keys or the asking on a forum. I use google to search part numbers. That in itself is amazing a strand of numbers is sometimes a gold mine.

 

2on2u

(1,843 posts)
56. The internet, an anonymous do good tool when applied in that fashion, the people you
Sun Aug 12, 2012, 04:23 PM
Aug 2012

help out with your experience and knowledge you may never meet, but the positive karma may flow just the same. Good on you MineralMan for taking the initiative to DIY.

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