Moonves, however, was convinced it wasn’t a malfunction, but rather an intentional bid to stir up controversy. Moonves has been open about the fact that the incident caused him embarrassment, and he told sources who spoke to me that Jackson, in his mind, was not sufficiently repentant.

Moonves banned Jackson and Timberlake from the 2004 Grammys broadcast airing on CBS the week after the Super Bowl. But Timberlake was allowed to perform after he tearfully apologized for the incident, according to conversations Moonves had with my sources.

The CBS chief executive, according to sources who spoke to me, was furious that Jackson didn’t make a similarly contrite apology to him. The fallout from the incident inflicted significant damage on Jackson’s career ― which until that point had produced 10 No. 1 hits ― and still reverberates to this day.

Moonves ordered Viacom properties VH1 and MTV, and all Viacom-owned radio stations, to stop playing Jackson’s songs and music videos. The move had a huge impact on sales of her album “Damita Jo,” which was released in March 2004, just a month after the Super Bowl.