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Florida adds 2,000 employees to handle 3.8 million weekly calls for unemployment
2,000 employees, new internet servers added to take Florida unemployment claims
Sunday night into Monday morning, the DEO website shut down and did not allow any additional reemployment benefit applications to be filed.
“From August 2019 to February 2020 the contact center took a total of 2.3 million calls,” DeSantis said. “The DEO received 3.8 million calls in just last week. That dramatic increase in call volume has prevented people from being able to connect to DEO and then the flood to the website -- the website couldn’t even handle it.”
DeSantis said in response to the lacking system, 72 new internet servers were brought to Tallahassee from Orlando to increase capacity for the website. Before the additional servers were added, the website could handle up to 60,000 simultaneous connections, but will now be able to handle up to 120,000 simultaneous connections by individuals filing claims. - Click Orlando
Sunday night into Monday morning, the DEO website shut down and did not allow any additional reemployment benefit applications to be filed.
“From August 2019 to February 2020 the contact center took a total of 2.3 million calls,” DeSantis said. “The DEO received 3.8 million calls in just last week. That dramatic increase in call volume has prevented people from being able to connect to DEO and then the flood to the website -- the website couldn’t even handle it.”
DeSantis said in response to the lacking system, 72 new internet servers were brought to Tallahassee from Orlando to increase capacity for the website. Before the additional servers were added, the website could handle up to 60,000 simultaneous connections, but will now be able to handle up to 120,000 simultaneous connections by individuals filing claims. - Click Orlando
Don't worry Florida, like a miracle this virus will just go away, trust me.
