Feds order airlines to refund tickets for all corona-affected flights
The U.S. Department of Transportation has issued an enforcement notice to all commercial airlines, ordering them to promptly refund the complete cost of all tickets sold to passengers whose flights have either been canceled or significantly delayed due to the COVID-19 public health emergency.
"The department is receiving an increasing number of complaints and inquiries from ticketed passengers, including many with non-refundable tickets, who describe having been denied refunds for flights that were canceled or significantly delayed," states a U.S. DOT news release issued April 3. "In many of these cases, the passengers stated that the carrier informed them that they would receive vouchers or credits for future travel."
"This notice to remind the traveling public, and U.S. and foreign carriers, operating at least one aircraft having a seating capacity of 30 or more seats, that passengers should be refunded promptly when their scheduled flights are canceled or significantly delayed," the notice continues.
"Airlines have long provided such refunds, including during periods when air travel has been disrupted on a large scale, such as the aftermath of the September 11, 2001 attacks, Hurricane Katrina and presidentially declared natural disasters. Although the COVID-19 public health emergency has had an unprecedented impact on air travel, the airlines’ obligation to refund passengers for canceled or significantly delayed flights remains unchanged."
Read more: https://www.greatfallstribune.com/story/news/2020/04/06/feds-order-airlines-refund-passengers-corona-affected-flights/2954389001/
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