If a person with a disability is not able to wear a face mask, state and local government agencies and private businesses must consider reasonable modifications to a face mask policy so that the person with the disability can participate in, or benefit from, the programs offered or goods and services that are provided. A reasonable modification means changing policies, practices, and procedures, if needed, to provide goods, services, facilities, privileges, advantages, or accommodations to an individual with a disability.[10] The requirement to modify a policy, practice, or procedure does not include individuals without disabilities, as they are not protected under the ADA.

Examples of reasonable modifications to a face mask policy

-Allow a person to wear a scarf, loose face covering, or full face shield instead of a face mask;

-Allow customers to order online with curbside pick-up or no contact delivery in a timely manner;

-Allow customers to order by phone with curb-side pick-up or no contact delivery in a timely manner;

-Allow a person to wait in a car for an appointment and enter the building when called or texted; or

-Offer appointments by telephone or video calls.