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Related: Editorials & Other Articles, Issue Forums, Alliance Forums, Region Forums"I am calling you from Windows": A tech support scammer dials Ars Technica (great read!)
When the call came yesterday morning, I assumed at first I was being trolledit was just too perfect to be true. My phone showed only "Private Caller" and, when I answered out of curiosity, I was connected to "John," a young man with a clear Indian accent who said he was calling from "Windows Technical Support." My computer, he told me, had alerted him that it was infested with viruses. He wanted to show me the problemthen charge me to fix it.
This scam itself is a few years old now, but I had not personally received one of the calls until yesterdaythe very day that the Federal Trade Commission (FTC) announced a major crackdown on such "boiler room" call center operations. The very day that six civil lawsuits were filed against the top practitioners. The very day on which I had just finished speaking with Ars IT reporter Jon Brodkin, who spent the morning on an FTC conference call about this exact issue. And here were the scammers on the other end of the line, in what could only be a cosmic coincidence.
I walked around my office with the phone against my ear, then settled into my desk chair and put the call on speakerphone. I wanted to know just what it felt like to be on the receiving end of such a call. I wanted to know how a group of scammers half a world away convinced random and often tech-illiterate people to do things like run the built-in Windows Event Viewer, then connect to a website, download software, and install it (together, no easy feat for many mainstream users). I wanted to know just how the scammers eventually convinced their marks to open up remote control of their PCs to strangers who had just called them on the telephone.
So I played alongwhich was difficult without a Windows PC in my office. To buy time, I told the scammer that I was waiting for my nonexistent computer to "boot up," then sent a furious blast of instant messages to Brodkin, asking him to do whatever the scammer told me to do and report back on the results. Luckily he was at his computer and immediately agreedand we were off.
http://arstechnica.com/tech-policy/2012/10/i-am-calling-you-from-windows-a-tech-support-scammer-dials-ars-technica/
porphyrian
(18,530 posts)Historic NY
(37,449 posts)played along for sometime. I think they are randomly calling number from some old lists they called me by my dead uncles name when I asked you they wanted to speak with. Wonder how much they eat up in phone charges.
Now if I can just get rid of the that bit-h from card services that calls 3-4 times a day. I've knock over 4-5 energy switching calls after filings with the FCC each with days times & numbers.
JustAnotherGen
(31,828 posts)Got targeted by one of these on Septmber 29th. When I called him back the first time at 866-539-8674 - he hung up in me. I called him back immediately.
One element of my work is finding patterns of Social engineering. So I was well armed. He even challenged me with - woul I REALLY give a number to you if I was committing fraud?
My response? Yes. I see my customers accounts compromised by fraudsters like you every single day. He got lippy until I gave him the phone number of an FBI Agent I deal with regularly.
I've Put the Fraudsters number out here for a reason. I *think* there may have been a brute force attack through Geek Squad. That does NOT MEAN Geek Squad is involved. Geek Squad's records had a brute force attack and they are as much victims as my mom also ALMOST was.
My mom had just has a bad virus fixed in her laptop returned by Geek Squad on the 29th in the morning. Her first gut instinct (I've trained my family well) was to go right back to Best Buy face-to-face. They admitted in Rochester NY that they were aware of the scam. But there's nothing they can do.
And note - the fraudster called my mom in her cell. Very few people have that number - she's had the same landline number for 35 years.
So block that number I've placed on your cell. If your parents are on a family share line on your account - block it on theirs too. Granted they can call from other outbound numbers - but if we all chip away one by one - we can all make it a bit more difficult for them to steal from their potential victims.
Spitfire of ATJ
(32,723 posts)mr.ed
(18 posts)I sit by my phone all day, waiting for Rachel from Card Services to call. I'm so in love with her voice, I can't bear to go a day without it, and I'm rarely disappointed.
I've also fallen in love with the cute redheaded girl with the ponytail in the disaster repair tv ad. She's so perky and athletic. I'd really love to meet her and stroke her lovely polyester hair.
davidthegnome
(2,983 posts)Still, what it leaves me wondering is... how the heck are we ever going to stop that kind of fraud? Can we? Short of actually personally tracking down those running the scams and charging them with crimes, I mean. I suppose that can also only be done if it's actually a crime in the Country the call originates from.
It's really frustrating. I've worked for a couple of telemarketing companies - so I always try to be patient and at least courteous with most telemarketers. The automated phone ads though, the calls from card services... scams like what we saw in this story... it's just never-ending. It's severely annoying and almost enough to make me decide not to have a phone period. If I didn't need a phone to keep in touch with my family, I just don't think I'd have one at all anymore.
Webster Green
(13,905 posts)I got the call a couple of weeks ago. I'm fairly tech (and scam) savvy, but he actually had me going for a little bit before I realized it was BS. I can easily see how some folks would fall for it.
DHelix
(89 posts)I just told the guy, "I have no interest in this and do not call back again" and he hung up.
IDoMath
(404 posts)I ended up sending her a long list of tasks such as reporting to the AG and moving all of her accounts.
OnlinePoker
(5,721 posts)My favorite is when they say my computer is infected with viruses I reply, "I know. I put them there". This confuses the hell out of them. There's normally a pause of about 5 seconds and then a dumbfounded "What???" I tell them I put them there so that if anybody tries to hack into my computer or access it from outside, they would immediately upload a lot of nasty stuff to their computer. One guy then had the nerve to say how illegal that was and I could be prosecuted if he reported me. I laughed and he hung up.
SheilaT
(23,156 posts)I've gotten that phone call twice now, and I just tell them I'm not interested and hang up.
Telling them I've loaded my own computers with viruses to affect others is absolute genius.
Walk away
(9,494 posts)That is classic!