General Discussion
Related: Editorials & Other Articles, Issue Forums, Alliance Forums, Region ForumsAT&T's now using foreign support
I called the 611 number yesterday to find out about my bill, and the first guy, Mark, I couldn't even understand him. He transferred me and cut me off. My second support person I could understand a bit better and I asked her where they were, and she told me that she couldn't tell me what country she was in. So I demanded a supervisor, who was also foreign. I told her after not being able to understand her that with almost 10% unemployment in this country, I am cancelling my cell phone service with AT&T. This is BS and I am very upset that they did this. They had great service, Americans, until last month, so...I am going to cancel. I am actually not going to have any cell phone. I am tired of bills in the hundreds and paying companies that don't give a damn. I will put that $$ away each month, or buy myself or my kids something nice.
And to put my money where my mouth is, I just opened a shop with mostly locally crafted artisan goods and 100% made in America goods. They are hard to find, but I have been doing well finding them.
Peace.
Sherman A1
(38,958 posts)You might want to look at one of those pay as you go phones, for emergency use. I don't think they are too expensive.
hobbit709
(41,694 posts)adigal
(7,581 posts)and thanks for the pay as you go suggestion. I will do that!!!
Ichingcarpenter
(36,988 posts)More Prisoners than Stalin's Gulags- America's Slave Labor Prison system
http://www.democraticunderground.com/10169809
JustAnotherGen
(31,828 posts)You could cancel your service - if it doesn't mean you get hit with close out fees.
I know everyone at DU pretty much hates my company - but Verizon Wireless does not use or have any foreign Customer Service. Every single Customer Support Center is in the US. Even their Global Support teams (for customers traveling outside of the US) are here . . . one in SC, one in AZ, and overflow in California. It's something I'm very proud of/about my company.
Now - you may get a non Native English speaker - but that's okay. We have a lot of customers who are not native english speakers too - and we need to be able to support them. If someone has an issue with a Spanish or Polish accent then I don't want them for a customer anyways.
Fawke Em
(11,366 posts)So, I'm on DU and don't hate your company!
Bake
(21,977 posts)You can ALWAYS -- ALWAYS -- ask for a U.S. based agent. They WILL transfer you to a U.S. call center.
Bake
HipChick
(25,485 posts)ecstatic
(32,707 posts)so between the accent, delay, and echoes, I can barely understand them! Hopefully, things will get back to normal now that the merger is dead.