General Discussion
Related: Editorials & Other Articles, Issue Forums, Alliance Forums, Region ForumsFinally got an account on healthcare.gov...maybe the problem is hotmail email.
I tried all day yesterday with my primary Hotmail email, to no avail. Kept saying account id already in use,
no matter how many permutations and combinations I tried, up to 35 characters. Tried to get an email sent
to me with password, etc...nothing.
Tried this morning with gmail and got an account right away.
The system will let me log in, but then it won't let me do anything else.
Hit Get Insurance, and it logs me out and asks me to log in again over and over.
I reported that with live chat; will keep trying.
At least I got the account today, yay!
ScreamingMeemie
(68,918 posts)clearing your cache (especially on Chrome) really does help.
I had the same issue as you. As long as I clear my history before I log in, I'm able to proceed.
Have fun!
DebJ
(7,699 posts)kestrel91316
(51,666 posts)Hayduke Bomgarte
(1,965 posts)I've tried with hotmail,gmail and @my internet provider...Same thing with each-Email invalid-password invalid-password confirm invalid-user name invalid.Have tried different usernames.Was told in Live Chat this morning that it's a software issue they're working on,should be better tonight.Pretty much what I was told yesterday.
penultimate
(1,110 posts)back-end databases not getting updated for whatever reason. Perhaps due to load or perhaps just some bad design decision (although, not being able to handle the load probably be classified a bad design decision)
I was able to finally create my account a few days ago, so I think they might have finally got things working somewhat decently.
Junkdrawer
(27,993 posts)with data from point one used for one purpose and data from point two used for another.
So if data is updated in one place and not the other....
penultimate
(1,110 posts)I noticed I was able to get password reset links sent to me, but the system still said it wasn't a valid account.
I would have played with it more to see if I could collect more information, but I resisted the urge because I figured I'd just be adding to the problem..
Junkdrawer
(27,993 posts)I see it all the time.
penultimate
(1,110 posts)like the exchanges. I'm actually really disappointed in how that turned out. They had plenty of time to build such a system, and there is lots of talent and experience with building systems meant to handle high loads and even automagically scale up/out/down/in as needed. I just don't understand why they didn't tap into that.
Junkdrawer
(27,993 posts)CK_John
(10,005 posts)Hayduke Bomgarte
(1,965 posts)My e-mail address is still @hotmail.com
Rstrstx
(1,399 posts)I've got a verified account but haven't completed enrollment, so it says "Review your Application details in your Marketplace Account..." with a link to go to. Click the link and it takes you to a page that says doesn't exist. Hopefully they'll get it ironed out soon