I had already successfully registered an account last week after many failed registration attempts, using Firefox.

Then today when I went to browse and compare plans further before committing, Firefox kept taking me to a blank white page after logging in.

Then on a whim, I decided to try using Internet Explorer 10 for the first time and got in just fine and completed the enrollment process.

So maybe it does have something to do with the cookies.

I don't know diddley about computers or programming. But you'd think that the tech guys (at Experian, wasn't it?) could have figured out the problem with freakin' cookies and done something to prevent this mess. Like, a couple months ago.

you have to clear your cookies and cache and get a new email address and start over...thats how most folks are doing it now...

before the site would run.

I think you will agree that this is not an issue with most websites.

Some people trying to sign up have NO IDEA what cookies even are.

cookie...thats whats going on...you have to get rid of that one...so you can get a new one.

Ask any of your IT friends how to clear cache and cookies for your operating system....its very easy and they should do it in a matter of seconds....

It's something that needs to be done every so often so you should have them teach you how while they are at it....

having trouble with a video? Clear cache....often that is all you need to do. So have someone show you how...

I had problems, and went to help. It did tell me to clear cookies, but I don't know how to do that.

Hold them down at the same time and it'll bring up a prompt to clear cache and cookies.

I have W7.
and CCleaner, Malwarebytes, MS Security Essentials and Spywareblaster

The History section of the Privacy screen gives you a choice of deleting all recent browsing history or simply removing individual cookies.

THANKS !

I never had a problem verifying my identity using that Experian pull like some others have. Once I finally got my account registered, I was able to sail through all the verification questions just fine (took about an hour with short intermittent delays) before I could start browsing plans.

But who knows? Maybe bad cookies were behind those verification problems some people were having as well?

I use the Kentucky site which worked OK. One of the neighbors is in the process of moving to Georgia so she had to use the Federal site. Would not work with Firefox at all. Even with IE it was very slow and buggy.

I guess I'll be loading Google Chrome on my laptop, now!

I've been able to create an account and apply, and I can see my application has been processed when I log in to my account. My problem is I get the blank white page if I try to "View Eligibility Results." So that's where I'm stuck.

Oddly enough, the "Enroll" button works just fine and I've been able to browse plans and such.

Not as simple as the story leads us to believe...

Good to post the info though... perhaps this will help some.

Although, if you're able to shop plans, you should be good there. But there may be a couple of more steps to go through to be able to actually apply for your choice.

...tried Internet Explorer, Firefox and Chrome. I've called, spoken with them, I've done live chat. Now, I'm just reduced to trying to get it to work once a day and letting them know that the problem still exists. Last call in 4 days ago, they transferred me to a techie type customer service person who suggested clearing cookies and cache, and when that didn't work they said someone would call me within 48 hrs. Didn't happen. *sigh*

I decided to use the explorer browser yesterday and I got in no problem. I figured it was a Cookies thing. But I just got Windows 8 recently. and I can't frealen find anything like how to clean the Cache

I can't imagine trying to find how to clean the cache.

It's so stupid, I was happy with Windows xp or 7. I got this new laptop preloaded with 8.

to find anything.

He hates it so far. How's your daughter doing with it?

For homework? I'm not sure it gets used much for that. She doesn't hate it, though.

It's a pullout tab on the right that took forever to find. Hate Windows 8, but I am sure I'll get used to it.

The pullout menu on the right isn't the start button.

Whoa. I think we found the problem!

Whoa it's on the bottom right. Sorry, but it's the very bottom part of the pullout tab. There is absolutely nothing on the left hand side of my screen.

I had to go to the MS website to find how to do it:

Where is the Start menu?
Applies to Windows 8.1, Windows RT 8.1
The Start screen replaces the Start menu in Windows 8 and Windows RT.

Open Start by swiping in from the right edge of the screen (or if you're using a mouse, pointing to the upper-right corner of the screen and moving the mouse pointer down), and then tapping or clicking Start.

Tip

You can also use the Windows key Windows key on your keyboard to go to Start.

This is my daughter's tablet. She's 13 so she's not an old dog not wanting to learn new tricks like me.

learn something new.

I couldn't find something as simple as Power - Shut Down in Windows 8. I hate it!

I'm not the most tech-savvy guy in the world, I'll admit.

But I'm not a novice, either. Ten minutes on Windows 8--trying to find the old Control Panel--I was ready to chuck the thing through the window.

But I found instructions to delete cookies and browser history via a link on the log in page. As soon as I did, I was in and able to look at my options.

That's why I added this message to my signature:

Can you tell me where you were getting hung up before? Was it at log in or eligibility results? or where?

I'd try to log in and kept getting the white screen. After I deleted cookies and all, log in worked. It was after I had filled out the initial part of the application, but before the question about smoking and the ability to see plans.

Unfortunately, that's not my hang up. I talked to someone else about it on the phone today and she said they are working on my problem today.

Go for it.

Even though Chrome suggested it.

Were you able to register with an email?

Or just the ones created by Healthcare.gov?

log on to healthcare.gov

Or, if you're using Google Chrome, do CTRL-SHIFT-N and go Incognito, then type in the healthcare website address.

Firefox allows you to do that under Preferences/Options -> Privacy -> Remove individual cookies.


rocktivity

Just click on the link and two of the suggestions are

Delete your browser’s cache (history/memory). To see instructions on how to clear your browser’s cache, please see the “How do I clear my browser’s cache (history/memory)?” question in the dropdown menu at the bottom of this page.

Clear your browser’s cookies. You may need to clear your browser’s cookies. To see instructions on how to do this, please see the “How do I clear my browser’s cookies?” question in the dropdown menu at the bottom of this page.

It seems like a pretty simple solution, and if it tells you right on the landing page how to do it, I'm not sure what all the gnashing of teeth is all about.

admitting technical issues? Up to that point I would say it was just the media and repubs making a mountain out of a mole hill, or yelling fire where there is none, too late now. The president should have never made that address. Even Slate is saying it was a dumb move.

and shut the critics up.

that many people encounter while negotiating this process.

It goes way beyond Log In problems, and is a frustrating new miserable experience for many of us.

Please, don't make judgments about what we are experiencing from an uninformed viewpoint, because you are apparently seeing only the first piece of the puzzle.

If it's more involved or problematic than the log-in, then tell me.

I'm not making jugdments. Sheesh.

that I did not know what I was doing and could not possibly have had as much trouble as I've had trying to get insurance, and then start telling me the problem is this or that, when they are clueless about how many times I've tried this or that and it didn't work

That log in question you asked is usually where it starts.

Here is part of what I've had to deal with. Healthcare.gov dead ended in a spiderweb for me and I was advised to do everything over the phone and though the mail.

http://metamorphosis.democraticunderground.com/?com=view_post&forum=1002&pid=3896338

before resorting to Chrome. Worked like a charm, made it to submitting my identity verification!


rocktivity

We hope you consummate the deal!

and the ID verification was as far as I WANTED to go today.

I'll start the actual shopping tomorrow. And before I log in again, I'll make sure I don't have any healthcare.gov cookies. Failing that, I'll try the Firefox private window login.


rocktivity

Last edited Wed Oct 30, 2013, 12:40 PM - Edit history (1)

Despite clearing my cookies, I couldn't login today (which suggests that they're working on the problem). So I tried the private window trick (Firefox Macintosh) and it worked perfectly -- became a member of my state's Medicare expansion within fifteen minutes!


rocktivity

I have been trying to get past "the blank white screen" after login forever.

In Firefox I opened a "New Private Window" and logged in to healthcare.gov.

Worked PERFECTLY and I went through the whole application process smooth as silk.
YAY!

He's a geek!

by definition

to rebuild the system from the ground up.

But if we can get around it by using private/incognitio windows in the meantime, then the best solution is to spread the word about it.


rockitivity