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Related: Editorials & Other Articles, Issue Forums, Alliance Forums, Region Forums"Report: Healthcare website failed test ahead of rollout"
Report: Healthcare website failed test ahead of rolloutBy Ed Payne, Matt Smith and Tom Cohen, CNN
http://www.cnn.com/2013/10/22/politics/obamacare-website-problems/index.html?hpt=hp_t2
"SNIP................................
Washington (CNN) -- The President's healthcare sign-up web page was supposed to handle tens of thousands of people at once. But in a trial run days before its launch, just a few hundred users flatlined the site.
Despite the problems, federal health officials pushed aside the crash cart and rolled out HealthCare.gov on October 1 as planned, The Washington Post reported.
The result? The website crashed shortly after midnight as a couple thousand people tried to start the process, two people familiar with the project told the Post.
The report is the latest criticism of the problem-plagued site -- criticism so acute that even President Barack Obama said there was " no sugarcoating" the difficulties Americans have faced trying to sign up for insurance coverage.
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applegrove
(118,696 posts)Travis_0004
(5,417 posts)In order to know who is at fault, one would have to see the contracts and what was promised. If the design of the website was constantly changed, then you really can't blame the contractor for being behind schedule and over budget.
I'm sure the details will come out.
Xithras
(16,191 posts)One off the contractors jobs is to look at the changeorders and accurately predict how long they will take to complete. If the client hands you a changeorder that will push you beyond your deadline, it's the contractors obligation to renegotiate the deadline before accepting the changeorder. I've seen active contracts terminated over this sort of thing many times. Clients will ask you to deliver the moon to them by tomorrow afternoon if you let them. If you promise it to them and can't deliver, you don't get to blame the client later for having an unreasonable request. It's the duty of the contractor to look at the request and say "We can't deliver that on your timeline."
The fact that it didn't happen is indicative of poor project management skills on the contractors part.
Travis_0004
(5,417 posts)If the government said the deadline is firm, and these features are firm, then the contractor just has to do the best they can. I don't do IT work, but I've worked on jobs with tight deadlines, some that were just about impossible. I've told clients before that the odds of being ready at the date specified were 50% or less. Sometimes we made the deadline, sometimes we didn't.
If the government refused to move the deadline, and didn't want to change the features, and they were told that it would cut back on time for testing, then that is on them if they wouldn't budge.
Ultimately nobody really knows what went on, so it is just speculation.
BKH70041
(961 posts)An accurate phrase that will grow legs.
applegrove
(118,696 posts)I do welcome Obama's honesty.
BKH70041
(961 posts)The 4 individual contractors are saying they did their job, but the interaction between the various parts weren't end-to-end tested until the last 2 weeks of September. Who did they say was responsible for not testing before then? HHS.
So at this point, they're claiming they did their part. In fact, they're claiming they were pushed to continue even when they knew (and we're letting HHS know) there were issues.
It'll all play out over the next few weeks. But this is HHS's baby, and it better get this site up and running with zero flaws really quick, that is if they don't want life to end as they know it.