General Discussion
Related: Editorials & Other Articles, Issue Forums, Alliance Forums, Region ForumsHey, trust me, nearly all new web sites have problems!
I've worked in IT for 29 years. I suspect the health care website was designed thinking more states would have their own exchanges. Nevertheless, everyone should be patient, the bugs will be worked out.
Gees, people need to get a grip. Websites take time to troubleshoot.
I don't like everything about ACA (I'd rather go further), but I want it to succeed. The website will get there, it just takes time.
dkf
(37,305 posts)On an untested website that did its first end to end test 2 weeks prior to open?
bravenak
(34,648 posts)It's GLITCHY!!! Weep now for all is lost!! It will NEVER work, do you hear, NEVAH!! End it now or else we may have to suffer the indignity of WAITING several WEEKS or more for it to be fixed!! At this rate we may have to EXTEND the enrollment period!! I mean look what happened with Medicare, they had to go door to door to make sure people were getting signed up, causing the complete FAILURE of the program.
It's not like they have paper applications or a hotline to assist people.
Waiting several weeks is HORRIFIC!
mrsadm
(1,198 posts)Forgot the tag.
nadinbrzezinski
(154,021 posts)Abq_Sarah
(2,883 posts)Isn't like Expedia or Amazon.com. Self employed people and others without insurance are required by law (including penalties for noncompliance) to sign up on the ACA exchanges. We were promised that we could do this online. 24 days in and I'm still not enrolled. I have no idea what it's going to cost me. Yet I have a government imposed deadline that isn't excused away because of federal incompetence.
This was a horrific, poorly executed roll out and NOTHING can excuse it.
jeff47
(26,549 posts)You have until March for the penalty. January for coverage. And you have other routes if they don't get the web site working.
And it's creating the account that is the problem. If you want to have an "idea what it's going to cost you", click the damn button on the home page that's labeled "See plans and prices in your area". Here's the link if you don't want to be troubled finding the giant button yourself.
Abq_Sarah
(2,883 posts)NEW MEXICO is listed on the website. Instead it tells me that Bewellnm is my website except for the fact that it won't be online until sometime next year. No plans and prices listed. Just right back to healthcare.gov.
It seems to me a lot of the cheerleaders here have not used and will not be forced to use the federal exchanges.
jeff47
(26,549 posts)Well, make sure you don't go there. Otherwise you'd learn the horrible truth that it's up and running, and lose that talking point.
Including you. Because New Mexico set up its own exchange. The Federal exchange only exists to cover the states that refused to set up their own exchange. New Mexico did not do that - they set up their own exchange.
Abq_Sarah
(2,883 posts)My state's exchange won't be operational until next year. I MUST use the federal exchange but it provides no information on NM policies or rates. When you try and get the information, it incorrectly sends you to the NM cover page for an exchange that doesn't yet exist. Once big circle of nothing.
You really need to read up on this. You have no clue how this is impacting people who actually have to use the so-called exchange.
jeff47
(26,549 posts)Uh-huh.
nadinbrzezinski
(154,021 posts)1-800-318-2596
TTY: 1-855-889-4325
Abq_Sarah
(2,883 posts)Have you even tried that? The phone operators depend on the very same screwed up website. You can't enroll, compare plans and finalize a purchase over the phone.
nadinbrzezinski
(154,021 posts)But do as you wish
Abq_Sarah
(2,883 posts)You're kidding me, right?
Give it a shot yourself and come back and tell me how it works. Unless you're one of the people who doesn't have to use the exchanges and therefore really doesn't understand what's going on.
nadinbrzezinski
(154,021 posts)never mind...
jeff47
(26,549 posts)Because your statements are not actually, you know, true.
But they are excellent talking points.
Abq_Sarah
(2,883 posts)That you don't really know what you're talking about.
I'm not some good little foot soldier wiling to fall on her sword for "the cause". I am a real life, self employed person who has NO option but to use a system that doesn't work.
LanternWaste
(37,748 posts)You have in fact, been given additional options... you've merely trivialized and belittled them, implying to others (among them, myself) who may have given you still other options that they too will be mocked by you in due course...
Yet, as your mind is made up that you indeed, have no options... well, that lack of critical thought must suck a lot of helium.
jeff47
(26,549 posts)Guess what? They gave me info, over the phone.
mrsadm
(1,198 posts)And I understand, but the technical challenges remain, and I am confident they will be fixed.
uponit7771
(90,346 posts)goldent
(1,582 posts)Hopefully, they can fix the current system. On rare occasions, they end up just throwing it away and starting over, which would probably make a years delay.
I can't understand why they turned on the entire system at once. More often, they would get the account registration system going in advance, and let people register for accounts, and to get email updates. This would give an initial view of how much traffic to expect, and if you can't get a simple registration system working, you have big problems.
Then a few weeks before opening, they would send email to several thousand to give them a sneak peak to provide the family information and get a quote, and later open that to the general population.
Finally, you let people actually purchase a policy.
Yo_Mama
(8,303 posts)Some people did, and then all of a sudden they couldn't log in when it went live.
I read this on DU. Perhaps someone who experienced it can tell you more.
goldent
(1,582 posts)I visited the site now and then before Oct 1. I didn't notice the ability to register (I would have), but I wasn't really looking for it. I would go through the page that would ask you what state you were from, then it would direct you to the appropriate exchange (which in my case was the federal exchange), and that was about it.
Yo_Mama
(8,303 posts)I was looking for info then.
I can't remember when this was, but it was in September.
pa28
(6,145 posts)Nobody is going to lose coverage and everyone will have plenty of time to sign up.
This is another absurd fake controversy.
jeff47
(26,549 posts)Promptly forgetting that Amazon, eBay and all the others they compare to took about 5 years to become stable.
TheKentuckian
(25,026 posts)Nor were they repeatedly presented as a primary tool to bring corrective competition to a market that consumes 18% of GDP to a completely irrational market.
The website has been pounded as a centerpiece for YEARS, getting the marketplace set up was the principle justification for years of delay in implementation. What do you expect the reaction to be?
What happened to accepting responsibility and making wrongs right? That is good governance, not making excuses and essentially telling folks to shut up and lump it. Being accountable and responsive builds trust and we need to build trust.
jeff47
(26,549 posts)The claim is that "Amazon just works". Or eBay. Or any other major web site. The only reason for the comparison is to claim that these entities are able to handle a heavy load.
Yet they could not initially. It took them years to get to the point where they can handle a heavy load. So pointing to these companies as "how it should work" demonstrates an utter lack of knowledge on the people doing the pointing.
What "wrong" has actually been done?
Sign up today and nothing happens until January 1.
So what's the wrong?
The witch hunt is just yet another attempt to attack "Obamacare". That's it. If there's still major problems at the end of November, then there's reason for concern.