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Obamacare customers urged to double-check insurance status
Source: The Guardian
Obamacare customers urged to double-check insurance status
Dan Roberts in Washington and Jana Kasperkevic in New York
theguardian.com, Monday 2 December 2013 21.48 GMT
The White House is urging insurance customers who enrolled through its online healthcare exchange to check whether they will actually receive coverage amid continuing uncertainty over the effectiveness of the system connecting the website to insurers.
Although officials declared on Sunday that the consumer-facing front end of the federal website was now working effectively for the majority of customers, there have been separate concerns over the back end, which processes applications and passes on financial information to insurers selling the policies.
Speaking on Monday, White House spokesman Jay Carney insisted that many of the underlying causes of the problem had been addressed by weekend software upgrades, but he revealed that the Centers for Medicare & Medicaid Services (CMS), the agency behind the troubled website, had been forced to contact existing users to make sure they did not fall between the cracks.
“CMS is reaching out directly to consumers who have already selected a plan, to let them know to be in touch with their insurer to pay their first premium to ensure that coverage kicks in,” he said.
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Dan Roberts in Washington and Jana Kasperkevic in New York
theguardian.com, Monday 2 December 2013 21.48 GMT
The White House is urging insurance customers who enrolled through its online healthcare exchange to check whether they will actually receive coverage amid continuing uncertainty over the effectiveness of the system connecting the website to insurers.
Although officials declared on Sunday that the consumer-facing front end of the federal website was now working effectively for the majority of customers, there have been separate concerns over the back end, which processes applications and passes on financial information to insurers selling the policies.
Speaking on Monday, White House spokesman Jay Carney insisted that many of the underlying causes of the problem had been addressed by weekend software upgrades, but he revealed that the Centers for Medicare & Medicaid Services (CMS), the agency behind the troubled website, had been forced to contact existing users to make sure they did not fall between the cracks.
“CMS is reaching out directly to consumers who have already selected a plan, to let them know to be in touch with their insurer to pay their first premium to ensure that coverage kicks in,” he said.
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Read more: http://www.theguardian.com/world/2013/dec/02/obamacare-customers-double-check-insurance-status
1 replies
= new reply since forum marked as read
= new reply since forum marked as read
We are spoiled and we expect any new website to work as well as Amazon does currently, after how many years?
Also, we forget that there are still three other, four if you include "internet chat", to engage assistance in the ACA marketplace.
Snail mail your application;
Walk into an actual place (I know, it's shocking);
Or pick up a fucking phone and make a phone call to a real person.
