General Discussion
Related: Editorials & Other Articles, Issue Forums, Alliance Forums, Region ForumsNew FCC rules about robocalls. Yay! Hope they can enforce them.
I am just learning about these rules that apparently went into effect in October.
New FCC Regulations to Take Effect Regarding Telemarketing Robocalls
On October 16, 2013, revised rules adding further restrictions on telemarketing robocalls (telemarketing calls or texts that are autodialed or prerecorded) take effect. The Federal Communications Commission (FCC) promulgated the rules pursuant to its authority under the Telephone Consumer Protection Act of 1991 (TCPA). The FCC announced the revisions in 2012 in an effort to provide greater protection for consumers against unwanted robocalls.1 Live operator calls are not subject to the new regulations.
There are two major revisions set to take effect that will most significantly affect compliance measures:
Prior express written consent from the consumer is required for all autodialed and prerecorded telemarketing calls to wireless and residential lines; and
Having an established business relationship with the consumer is no longer an exemption from the obligation to obtain prior consent.
Prior Express Consent Must Be Written
The FCC rules currently require that a caller have a consumers prior express consent before making autodialed and prerecorded telemarketing calls to residential phone numbers and telemarketing or any other autodialed and prerecorded calls to wireless numbers. The new rules effective this month require that this consent be in written form. Non-telemarketing, informational calls remain subject to the existing standard, which does not require that the prior consent be in writing. 2 The test of whether an autodialed or prerecorded telemarketing call is intended for telemarketing, and is therefore subject to the written consent requirement, is whether the call offers property, goods or services for sale. The test is applied on a case-by-case basis and the answer depends, not on the callers characterization of the call, but on the objective purpose of the message conveyed.
That sounds like those making the robocalls still have the upper hand.
Consumers' Union sent an email in which 3 main new good things are listed.
New rules that just went into effect from the FCC will put you in better control over who can call you, on both your landline and your wireless device.
Among your new rights:
A telemarketer will have to get your written consent to receive a call or message. You can give your OK for them to call through paper or electronic means web forms, a telephone keypress, or email.
Robocalls to your home landline are no longer allowed based solely on an established business relationship with you. Simply buying a product, or contacting a business with a question, no longer gives them permission to call you.
Telemarketers who call will now have to let you immediately opt out of receiving additional calls through an automated menu.
It's a start. I have had 3 robocalls today, and all 3 offered an opt out from getting their calls.
Hope it works.
Hard to find much about the rules. Here is one article.
New FCC Rules Require Consent For Automated Telephone Robocalls
New FCC rules now require businesses to get your consent written or electronic before making those pre-recorded calls or sending that telemarketing text.
It used to be when you provided your number to an entity that, in effect, means that you consent to receive automated communication from them, said Lemberg.
If companies cant prove they have your consent, you can sue for up to $1,500 per call or text.
Wonder how those rules will affect political robocalls?
PoliticAverse
(26,366 posts)"There is no change to the prior consent requirement for robocalls and texts that are not telemarketing"
http://www.fcc.gov/guides/robocalls
madfloridian
(88,117 posts)Too bad.
Laelth
(32,017 posts)Political speech is given the highest priority and the greatest protection by our 1st Amendment.
-Laelth
madfloridian
(88,117 posts)Unless there is a way to ask them not to call, they are invasive of privacy. Makes election time a nightmare, very hard on those who are sick and disabled.
Laelth
(32,017 posts)-Laelth
madfloridian
(88,117 posts)Technology and all that.
Those calls hold us hostage.
Laelth
(32,017 posts)I am not terribly concerned with the framers' original intent, although many are.
I agree that robo-calls are irritating, but I would be hesitant to limit political speech of any kind for any reason. Obviously, reasonable people can disagree on this.
-Laelth
Laelth
(32,017 posts)-Laelth
Capt. Obvious
(9,002 posts)there is home break-in every 15 seconds.
madfloridian
(88,117 posts)I get those all the time....and I already have a security system. Drives me nuts.
Cal Carpenter
(4,959 posts)I recently had to get a land line for business purposes, hadn't had one in many years. I am amazed at how many robocalls we get every freaking day - many of which are clearly scams aimed at the elderly (opt-out? Not an option). And they mask the numbers on caller ID - sometimes they say a cell phone, or the same recording seems to come from different numbers with area codes all over the country on different days.
When companies do get busted, they seem to just pay the fine, change the name of the company, and set up shop somewhere else and keep at it.
It is so fucking irritating, and it is insidious to those who are vulnerable to become victims of the scams.