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FarCenter

(19,429 posts)
Thu Dec 5, 2013, 11:09 AM Dec 2013

The HealthCare.gov rabbit hole: Where's the data going?

The problems with the site, as far as insurers are concerned, fall into roughly three buckets:
1.Those who signed up for a plan through the site, but later found that the insurer in question never received their signup information.

2.Those who signed up and had their information transmitted -- but only partially, forcing the insurer to perform some detective work to complete the application.

3.Those who've been signed up, but whose insurers haven't been told how much of their premium will be subsidized by the government, causing further delays.


The Washington Post went into some detail about the ways data provided to insurers by HealthCare.gov were falling short. The culprit was the "834 forms," or the paperwork sent out nightly to insurers to notify them of new subscribers. Said forms were often missing data or contained redundant data, such as duplicate enrollments.

According to the Post, some one-third of the people signing up since Oct. 1 had incomplete 834 data sent to insurers. The White House disputes this number and claims that as of right now, less than 0.5 percent of the site's users should experience problems with 834 form data. And the White House said late Wednesday it was readying a fix in cooperation with the insurers.

But one passage in the Post's article sheds light on how those mistakes might well have arisen in the first place. According to a "senior official on the project," some errors "in the past [834] forms were generated by the way people were using the system ... such as clicking twice on the confirmation button or moving backward and forward on the site."

If that's true, it's a distressing indictment of how the site's architecture wasn't designed to properly preserve user state during the course of a transaction, something any modern website ought to be engineered to deal with. (As Wired put it, "Obamacare website is in great shape -- if this were 1996.&quot

http://www.infoworld.com/t/e-health/the-healthcaregov-rabbit-hole-wheres-the-data-going-232124
40 replies = new reply since forum marked as read
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The HealthCare.gov rabbit hole: Where's the data going? (Original Post) FarCenter Dec 2013 OP
I just had training on the Kynect system Puzzledtraveller Dec 2013 #1
All Data will eventually end up at NSA Katashi_itto Dec 2013 #2
Really? Why would NSA be interested in that data? MineralMan Dec 2013 #4
What possible reason would they have in evesdropping on the cardinals to find out who's the Katashi_itto Dec 2013 #5
True RobinA Dec 2013 #37
Only a matter of time before the Rand Paul crowd uses this argument against the ACA nt geek tragedy Dec 2013 #8
True, but that doesnt make the fact that NSA's appetite for more raw data Katashi_itto Dec 2013 #9
The data through healthcare.gov is already in a bunch of databases if they really want it. geek tragedy Dec 2013 #16
Not particularly concerning, but like someone pointed out it would make a great Katashi_itto Dec 2013 #18
They'd need the media to amplify those concerns, and the media geek tragedy Dec 2013 #22
When Repukes start screaming about anything. The media takes notice and always amplifies it. Katashi_itto Dec 2013 #25
It seems like it, but they actually scream about so much that the media geek tragedy Dec 2013 #27
Very true, I would just prefer they didnt have the NSA to scream about. Hopefully NSA will Katashi_itto Dec 2013 #29
What a dumb comment... Drunken Irishman Dec 2013 #10
What a dumb observation. NSA has become a vacum cleaner out of control Katashi_itto Dec 2013 #12
Of course. You can't answer the question. Drunken Irishman Dec 2013 #15
Ah a brillant and profound comeback, I bow to that laser-like intellect. Katashi_itto Dec 2013 #17
Thank you... Drunken Irishman Dec 2013 #23
Np, I figure its 12:33 here and I figure your simply living up to your name. Katashi_itto Dec 2013 #26
Oh I'm fine... Drunken Irishman Dec 2013 #31
Glad to hear, you seem to have an ego that need lots of affirmation whilst in your cups. Katashi_itto Dec 2013 #32
Obviously it isn't about rationality. Nothing you said is rational. Drunken Irishman Dec 2013 #33
Enjoy your drinks Katashi_itto Dec 2013 #34
This Line RobinA Dec 2013 #39
Will do, hon. Drunken Irishman Dec 2013 #40
Not dumb at all seveneyes Dec 2013 #28
Of course it is... Drunken Irishman Dec 2013 #30
k/r solarhydrocan Dec 2013 #3
Hahahahahahaahaha!!!!!! Keep it up Pretzel_Warrior Dec 2013 #6
Message auto-removed Name removed Dec 2013 #14
Dude, it's a website. Skidmore Dec 2013 #7
They float around cyber space until they are sucked up by vacuum tubes. JaneyVee Dec 2013 #11
they are coming directly to me. i am keeping a 3X5 card file on everyone who signs up. spanone Dec 2013 #13
I see an anti-ACA post, I look to the right, I see FarCenter. WilliamPitt Dec 2013 #19
Could you put all of your anti ACA posts into one thread? Kingofalldems Dec 2013 #20
you're a one string guitar man. sheesh. dionysus Dec 2013 #21
"rabbit hole": Sounds like some more anti-ACA talk and looks exactly like a Fox 'news" headline. AlinPA Dec 2013 #24
I'm still waiting PasadenaTrudy Dec 2013 #35
Your slip is really starting to show. n/t Cali_Democrat Dec 2013 #36
It could have been so much simpler SoCalDem Dec 2013 #38

Puzzledtraveller

(5,937 posts)
1. I just had training on the Kynect system
Thu Dec 5, 2013, 11:23 AM
Dec 2013

this week. It's a very good system both for caseworkers and clients who access the system from home. I was impressed by it's simplicity and efficiency. It's too bad the firm that designed it did not also design Healthcare.gov.

MineralMan

(146,308 posts)
4. Really? Why would NSA be interested in that data?
Thu Dec 5, 2013, 12:45 PM
Dec 2013

It will already be in a government database, so what possible reason would the NSA have for storing a duplicate of it?

 

Katashi_itto

(10,175 posts)
5. What possible reason would they have in evesdropping on the cardinals to find out who's the
Thu Dec 5, 2013, 12:47 PM
Dec 2013

next pope?

Seriously, NSA needs a reason?

Any governmental body after reaching a certain size, continued exsistence becomes it's goal. If that means monitoring more and more to increase it's budget, so be it.

RobinA

(9,893 posts)
37. True
Thu Dec 5, 2013, 03:31 PM
Dec 2013

And that being the case, why can't people just submit their names and then healthcare.gov can get the info from the NSA. The NSA seems to be way better at this than those laggards at HHS.

 

Katashi_itto

(10,175 posts)
9. True, but that doesnt make the fact that NSA's appetite for more raw data
Thu Dec 5, 2013, 01:10 PM
Dec 2013

any less true.

The unfortunate thing is Rwers argue both sides of the coin.

 

geek tragedy

(68,868 posts)
16. The data through healthcare.gov is already in a bunch of databases if they really want it.
Thu Dec 5, 2013, 01:29 PM
Dec 2013

Not a huge concern.

 

Katashi_itto

(10,175 posts)
18. Not particularly concerning, but like someone pointed out it would make a great
Thu Dec 5, 2013, 02:06 PM
Dec 2013

screaming point by the repukes. That is where the problem lies.

 

geek tragedy

(68,868 posts)
22. They'd need the media to amplify those concerns, and the media
Thu Dec 5, 2013, 02:25 PM
Dec 2013

is already bored (to their shame) with the NSA story.

 

geek tragedy

(68,868 posts)
27. It seems like it, but they actually scream about so much that the media
Thu Dec 5, 2013, 02:37 PM
Dec 2013

has to pick and choose which memes to amplify.

 

Katashi_itto

(10,175 posts)
29. Very true, I would just prefer they didnt have the NSA to scream about. Hopefully NSA will
Thu Dec 5, 2013, 02:40 PM
Dec 2013

get reined in. Sort of doubt it, but hey one can hope.

 

Drunken Irishman

(34,857 posts)
10. What a dumb comment...
Thu Dec 5, 2013, 01:15 PM
Dec 2013

What data will go to the NSA? Have you actually filled out an application? It's basic - more basic than an application someone fills out to buy a car.

It asks for your Social, income data and household. That's it. Things the government pretty much already has. Why would the NSA want that? And what would they do with it? More importantly - what makes you think they don't already have your income and Social?

 

Katashi_itto

(10,175 posts)
12. What a dumb observation. NSA has become a vacum cleaner out of control
Thu Dec 5, 2013, 01:18 PM
Dec 2013

It doesnt matter what it is, it's simply data to be accessed and captured.

 

Drunken Irishman

(34,857 posts)
15. Of course. You can't answer the question.
Thu Dec 5, 2013, 01:24 PM
Dec 2013

So, I'll just take that to mean you don't know what you are talking about.

 

Drunken Irishman

(34,857 posts)
23. Thank you...
Thu Dec 5, 2013, 02:31 PM
Dec 2013

It's obvious you're struggling defending your position. That or you're suggesting that the NSA is so unorganized that they're now data mining websites that have information they've already should have on file being it's all GOVERNMENT INFORMATION ANYWAY. If that's the case, all this concern over the NSA is pretty laughably ridiculous. I mean, what the hell is the point of fearing an organization that is so inept it collects data it already should have?

 

Drunken Irishman

(34,857 posts)
31. Oh I'm fine...
Thu Dec 5, 2013, 02:48 PM
Dec 2013

I don't mind watching you spin in the wind as you try to rationalize something that can't be rationalized. It's quite cute.

I'm having fun!

 

Katashi_itto

(10,175 posts)
32. Glad to hear, you seem to have an ego that need lots of affirmation whilst in your cups.
Thu Dec 5, 2013, 02:51 PM
Dec 2013

Still doesnt change anything though. If you bothered to read my posts you realize this isnt about rationality. However just seeing your responses shows as much.

RobinA

(9,893 posts)
39. This Line
Thu Dec 5, 2013, 03:36 PM
Dec 2013

of the conversation seems to be beaming in from the twilight zone. It's kind of funny, though.

 

seveneyes

(4,631 posts)
28. Not dumb at all
Thu Dec 5, 2013, 02:39 PM
Dec 2013

If it's on the internet backbone, it's in the NSA bottomless pit of storage. Maybe they will purge it, maybe they won't.

 

Drunken Irishman

(34,857 posts)
30. Of course it is...
Thu Dec 5, 2013, 02:47 PM
Dec 2013

The information the application asks of consumers is already known by the government - or what it will know when you file your taxes next year. There is nothing on that application that the big, bad, scary NSA hasn't already had access to over the years (from the Social Security Department or IRS or whatever).

So, if the NSA really is just going to compulsively collect data it already has, I'm not even going to worry about it. Why? Because it shws just how incompetent the organization is - when it's using its resources to collect all this data that is already entered into a computer somewhere else.

 

Pretzel_Warrior

(8,361 posts)
6. Hahahahahahaahaha!!!!!! Keep it up
Thu Dec 5, 2013, 12:49 PM
Dec 2013

You will look more and more obvious every day as the news continues to improve re: Obamacare.

Response to Pretzel_Warrior (Reply #6)

Skidmore

(37,364 posts)
7. Dude, it's a website.
Thu Dec 5, 2013, 12:56 PM
Dec 2013

The problems are being addressed and corrected. There will continue to be problems regardless as more people use it and plans are added and dropped from the system. Guess what? ACA is the law. It will not go away. As a cancer survivor, I'm happy that companies are being required to provide coverage for people like me. Instead of whining, why not get behind improving ACA? People need access to healthcare at a reasonable cost. Anything less is immoral.

PasadenaTrudy

(3,998 posts)
35. I'm still waiting
Thu Dec 5, 2013, 03:18 PM
Dec 2013

for confirmation of my enrollment. I enrolled thru CoveredCA early Nov. and haven't heard a peep. Can't get thru on the phone either. We shall see!

SoCalDem

(103,856 posts)
38. It could have been so much simpler
Thu Dec 5, 2013, 03:35 PM
Dec 2013

As soon as the SCOTUS "cleared" it, there should have been a pre-clearance site set up to just register.. They could have chosen the plan they liked and printed out a paper form, then filled it out with all their pertinent info, and then SENT it to the insurance company, along with a customer number.,

The subsidy amount due them is an issue between the insurance co & the government anyway, so let those two work it out.

Less well-off folks could have registered through medicaid (if their state participated).

Insurance companies (the BIGGEST beneficiary) should have been more than happy to process the applications.

Payment options could have been made through paypal/google-pay for the ones who wanted to go that route.

the main problem I foresee is that the companies will be getting their subsidy money directly from Uncle Sam, and what if the customer does not make their share of the premium...or pays it late?

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