An Open Letter to Comcast / Xfinity

Hello,

My name is Stacie Huckeba I have been a customer of Comcast for over eight years.

I realize that it’s a dirty little secret and you don’t like to talk about it, but c’mon, between just you and me, you can admit it. Basically you have a monopoly on internet service, at least in terms of speed. It’s ok, I like money too. Nobody is happier than me when I deposit big fat checks. Sadly, I’m not quite as “connected” as you guys.

I’m a photographer and I think I’m really good, unfortunately, I live in a town with a plethora of talented photographers so I can’t just sit back and be lazy. I’ve sent emails to the Mayor, and Governor and even my Senators and Congressmen asking that they put in regulations to make sure I am the only photographer who can use professional and top of the line equipment in town. Weird, they don’t get back to me. One of you guys will have to tell me how you got them to do that for you. It would be so awesome to deposit those big fat checks knowing that I had no competition and could just be lazy, put out half-assed work and charge whatever I wanted because I was the only one in town who could deliver print ready work. God, I bet those feel so good going in the bank!

So, as much as I admire your business model, I am having some trouble. Back in November, I realized that I was utilizing Hulu and Netflix because of travel, work etc. far more than I was cable and I never had a land line to begin with. I mean can you even buy a phone that plugs into the wall anymore? I’m not sure.

I called to cancel my Triple Play Package and was talked into keeping it because I was really saving all this money by having it all. On a side note, I think it’s brilliant that the people who sell your services are all super easy to work with, you never have to hold for more than a second and you never have to get transferred. They can do everything through one representative fast and efficiently. They are also open seven days a week. While technical support and cancellation departments are a minimum hold time of twenty minutes, you get transferred sometimes 5, 6, even 7 times and each and every time, you have to start from the beginning with your name, address, account information and then tell the whole story as to why you called over and over again, making the whole process almost unbearable. And only having the option to talk to them during normal business hours is genius. I mean, how great would it be to have a person who booked all my shoots, (and there would be a lot, since no one else in town could do them) happily just raking in the money while I had another person who basically told all of my unhappy clients to get bent? God, you guys are so good!

More: https://staciehuckeba.wordpress.com/2014/06/14/an-open-letter-to-comcast-xfinity/