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Related: Editorials & Other Articles, Issue Forums, Alliance Forums, Region ForumsDemoralized and degraded’: Second Bath and Body Works store blocks special needs students
Bath and Body Works has issued an apology after a second one of its stores was caught refusing service to special needs children.
According to The St. Louis Post-Dispatch, 17 special needs students from Fort Zumwalt North High School had taken a field trip to the Chesterfield Mall in Missouri last Thursday to learn life lessons, but they ended up learning the wrong one.
Principal Joe Sutton said that all of the stores in the mall had welcomed the students, until they came to Bath and Body Works.
The manager of the store said that he didnt want to serve us, Sutton told KSDK.
Teachers said that the store was concerned that the students, who were not buying anything, would trigger the door sensors, and add to the days customer count. Because the students were not buying anything, Bath and Body Works staff complained that the students would negatively impact sales numbers.
http://www.rawstory.com/rs/2014/11/demoralized-and-degraded-second-bath-and-body-works-store-blocks-special-needs-students/
Agschmid
(28,749 posts)ret5hd
(20,501 posts)Next time I'm in a mall (once every 5 yrs or so) make a point to walk in and out of B&B Works multiple multiple multiple times.
Journeyman
(15,036 posts)best to roll with the punches, do your best to make everyone feel welcome, and if necessary put a note in the day's log regarding the well-received public relations work you did in welcoming the city's efforts to integrate everyone into the community.
Generic Other
(28,979 posts)who has the misfortune to walk through the door. Why not put up a sign telling all the deadbeats window shopping not to come in if they don't plan to purchase? Great sales strategy.
Xithras
(16,191 posts)They know how many shoppers walked in, and how many sales were rung up by each employee. If management doesn't like the ratio, the employees with the worst numbers get shown the door. It's a "Sell or be Fired" environment.
Teavana is another store that allegedly engages in this sort of thing. It's one of the many reasons I don't shop there, and is why they will ALWAYS try to upsell you.
avebury
(10,952 posts)a lot of families who have special needs family members way above and beyond Missouri. One incident could have broader implications for the entire corporation because every special needs person has a whole family that Bath and Body Works are hoping will come shop there.
Is Missouri just anti everybody that doesn't fall within an acceptable group (no offense to DU members who live in Missouri and are an exception to all the crap that keeps going down in Missouri).
jwirr
(39,215 posts)forgotten that each of these students has family and friends who will likely never step foot in his store to buy anything. Nor will a lot of us who support special education students.