General Discussion

davidn3600

(6,342 posts) Sat Jan 31, 2015, 04:00 AM Jan 2015

Comcast reps changes customer names to "whore" and "asshole" and "Dummy" and other insults

The most shocking thing about a revelation that a Comcast employee changed a customer's name to "a**hole" was how shocked everyone was.

Readers reacted with indignation at my report that the company with the worst customer service scores in America would have employees who hated their customers enough to put it in writing.

All the while, the cable TV giant has implied this was a single action of a disgruntled employee they would soon terminate.

But that may not be entirely accurate.

Over the last few days, I've been contacted by several Comcast customers who claim the same thing has happened to them. One customer says a Comcast employee changed his name to the phonetic spelling of a profanity that is unprintable in a family newspaper. Another says Comcast changed her name to "whore" and another says her name became "dummy."

http://www.huffingtonpost.com/christopher-elliott/comcast-changes-customer_b_6582250.html?ncid=txtlnkusaolp00000592

7 replies

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Comcast reps changes customer names to "whore" and "asshole" and "Dummy" and other insults (Original Post) davidn3600 Jan 2015 OP

I told someone once we had comcast for two weeks, she said I'm sorry. Kalidurga Jan 2015 #1

Could be looked at as anti-Comcast or yeah-Fight-Club style cutting through the BS. greyl Jan 2015 #2

I think the appropriate punishment would be to line the employees up who did it davidpdx Jan 2015 #3

Really? More than one person had the ridiculous idea of changing customer names? Chemisse Jan 2015 #4

Ugh. I worked for Comcast in one of their call centers for about 6 weeks. It was the worst job seaglass Jan 2015 #5

Anyone who has ever worked with the public LuvNewcastle Jan 2015 #6

Was is done by their US employees, their Canadian ones, or their Indian 24x7 ones? TheBlackAdder Jan 2015 #7

Kalidurga

(14,177 posts)

1. I told someone once we had comcast for two weeks, she said I'm sorry.

Reply to davidn3600 (Original post)

Sat Jan 31, 2015, 04:03 AM

Jan 2015

true story.

greyl

(22,990 posts)

2. Could be looked at as anti-Comcast or yeah-Fight-Club style cutting through the BS.

Reply to davidn3600 (Original post)

Sat Jan 31, 2015, 04:04 AM

Jan 2015

I lean toward the second interpretation.

davidpdx

(22,000 posts)

3. I think the appropriate punishment would be to line the employees up who did it

Reply to davidn3600 (Original post)

Sat Jan 31, 2015, 04:43 AM

Jan 2015

and allow the customers to come and kick them in the ass a few times, then of course fire them.

Chemisse

(30,813 posts)

4. Really? More than one person had the ridiculous idea of changing customer names?

Reply to davidn3600 (Original post)

Sat Jan 31, 2015, 07:27 AM

Jan 2015

Who would even think of this? "Gee, that customer was really annoying on the phone. I think I'll go into her account and change her name to 'whore'."

seaglass

(8,173 posts)

5. Ugh. I worked for Comcast in one of their call centers for about 6 weeks. It was the worst job

Reply to davidn3600 (Original post)

Sat Jan 31, 2015, 08:06 AM

Jan 2015

I ever had. I didn't meet a single person who liked their job, even the supervisors who were supposed to help new employees were miserable.

Not making any excuses for employees being nasty and changing names, just saying it does not surprise me one bit.

LuvNewcastle

(16,846 posts)

6. Anyone who has ever worked with the public

Reply to seaglass (Reply #5)

Sat Jan 31, 2015, 08:31 AM

Jan 2015

for a long time knows about burnout. It can make a nice person mean as hell, especially if the person is treated poorly by their employer. I was in the service industry for 20 years, and I'll never go back. Not making excuses for Comcast, but I do understand.

TheBlackAdder

(28,208 posts)

7. Was is done by their US employees, their Canadian ones, or their Indian 24x7 ones?

Reply to davidn3600 (Original post)

Sat Jan 31, 2015, 10:58 AM

Jan 2015

Perhaps Comcast employees should insist that their Offshore employees use their real names.

When I had Comcast, I would call and get folks from India answering the call. They would identify themselves as Robert or Heather. I would ask them what their real names would be and they would say Pankaj or Jayashri. Then, they would say how they were to give 'American' names to sound more appealing to US customers.

I guess they don't want folks to know how much of their support staff is Non-US.

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