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Related: Editorials & Other Articles, Issue Forums, Alliance Forums, Region ForumsBeing *throttled* by Verizon.
Because I am unable to get cable, over the air or satellite, I use an unlimited data plan through Verizon for internet access, including streaming TV and movies.
This has worked well for a long time and the plan I have is an old one (3G) that has been renewed by the company automatically.
Over the past several months, the streaming function has deteriorated to the point that it is currently unusable.
Verizon started *throttling* last September. They say that they are doing this to their top 5% of users and only in areas where there is high demand.
I move around, but mostly spend time in a community of about 200 with a single tower. Tourists kick up demand as summer approaches, particularly on weekends.
Has anyone else experienced this *throttling*? Does anyone know if there is any recourse? I am currently paying both Netflix and Hulu for service that I can't access at all.
This plan seems really unfair to those that either live in areas without access to services through any other means and those that can't afford other kinds of access.
Any help would be much appreciated.
LAGC
(5,330 posts)(Just kidding.)
Have you really exhausted all satellite network options? My uncle who lives out in the sticks swears by it. He says his upload speed is real slow, but for most downloading streaming services it runs fine (YouTube, Netflix, etc.)
Of course, service doesn't come cheap...
cbayer
(146,218 posts)so satellite is not an option unless I want to spend $1,000's on a gyroscope mounted satellite dish.
Have you tried DSL?
What part of the country do you live? I do this for a living and can probably find you a different solution.
cbayer
(146,218 posts)Do you know of any other solutions?
Fumesucker
(45,851 posts)Wifi should have fairly decent range over water with a little planning on hardware..
cbayer
(146,218 posts)There is some DSL access in the little town, but it is 1/4 mile away over land and we can't see it.
I have never been able to figure out a solution other than the cell phone option, that's why I am so frustrated.
Fumesucker
(45,851 posts)With a repeater on the shore you could have a high gain directional antenna on shore end to pick up the Wifi from the further away unit and then broadcast it to your boat..
I have a similar problem, I'm a long way away from my Wifi access point and I use a repeater, I just have a long cord to power it and sits under a five gallon bucket as a weather shield.
Without repeater I get a very spotty signal, with the repeater it's solid 99% of the time or better.
cbayer
(146,218 posts)I think Verizon is purposefully blocking our access.
We have watched it slow down over time to what is now a just about nothing.
Same tower, same distance from tower, same line of sight to the tower.
And it works fine for our neighbors who don't use it as much. We are definitely high users and very likely the heaviest users in this area. That's because we don't have any other way to get it, while others (living on land) do.
When we have visitors who are accessing through the internet, the difference between their speeds and our is markedly different. Again, same tower.
Fumesucker
(45,851 posts)DSL > Wifi in town > Wifi solar repeater on shore > Wifi on your boat.
When you say you don't stay in the same place how far are you moving, miles?
You'd be surprised how long a range you can get on Wifi if you have directional antenna on either end, the town > shore link could be a quarter mile fairly easily.
cbayer
(146,218 posts)We move very far distances and then stay in one place for a month or so. Some areas have land based wi-fi available and some don't.
I'm wondering if we put a repeated up the mast whether we could see the wifi connection in town. We have a TV antennae up there, but the hills block it in this particular location, so I'm not sure whether we would see it or not.
Fumesucker
(45,851 posts)This unit gives you two watts and a high gain omnidirectional antenna..
http://www.amazon.com/Alfa-Waterproof-Outdoor-wireless-Integrated/dp/B003ILWRLI/ref=sr_1_1?s=electronics&ie=UTF8&qid=1336245216&sr=1-1
cbayer
(146,218 posts)before I look into purchasing anything.
This would be an experiment to see whether a stronger signal increases our access.
I'm not optimistic, but it's worth a try.
Thanks for the information, Fumesucker!
Fumesucker
(45,851 posts)I was wondering if you used wifi whenever you could and the 3G connection only when you had to could the throttling be eased off some by cutting your overall use?
cbayer
(146,218 posts)replay them at home, I guess.
That would cut down on our use.
There is no doubt that we are very heavy users, but it stills seems like they are breaching their unlimited contract.
I saw one story about a successful legal case in California. Maybe there is a class action going on. I am going to look for it.
Fumesucker
(45,851 posts)It doesn't seem that your situation is unique and there are probably solutions out there that someone has already figured out.
cbayer
(146,218 posts)There are a number. I haven't frequented them for awhile, but it's sure worth a try.
Thanks, again.
fuddyduddy
(27 posts)Sprint has unlimited data plan. I use Sprint and their 4G, and often FoxFi for my wireless access.
cbayer
(146,218 posts)and probably won't be for a long time.
fuddyduddy
(27 posts)Check your Sprint service area - they won't throttle you at all, and their 3G is very good.
cbayer
(146,218 posts)and negotiate with them before calling Verizon.
I think the threat to change carriers may do the trick. This is a company owned plan that has about 7 phones and two data cards. It's a relatively big account.
Wish me luck!
fuddyduddy
(27 posts)Hope you'll find what you are looking for!
Response to Fumesucker (Reply #7)
LAGC This message was self-deleted by its author.
cthulu2016
(10,960 posts)Netflix and Hulu are a scam selling you a service they do not provide. We will stream this stuff to you for peanuts!
But they do not own any telecom infrastructure to deliver the streaming they are charging you for. If they actually delivered the content they sell their prices would be much higher.
Netflix pricing is too good to be true for a reason. It is, in fact, too good to be true. They relied on the existence of unlimited data plans (over which they had no control) to shift their costs onto the telecoms. The telecoms then rebelled.
It was bound to happen.
cbayer
(146,218 posts)I think streaming services have sold a product they can't support in the long run.
OTOH, Verizon is also sold me a product that they are choosing not to support. They have plenty of bandwidth available. I know this because before they started throttling me, I could stream without any problem at all. Their decision to cut my bandwidth access is entirely financially motivated and not because they can't service the plan. Also, they advertise using access to Netflix as a selling point.
cthulu2016
(10,960 posts)If they advertise that you can get Netflix then they have to provide it.
And if they call a thing unlimited then it should be unlimited.
cbayer
(146,218 posts)hlthe2b
(102,361 posts)I finally just cancelled it and got broadband connection... Ironically I'm paying $30/month less, with some minimal level of tv.
But, I put up with it for a long time, believing they were working on the promised upgrade for my area when I moved.
cbayer
(146,218 posts)When you say you get limited TV, what do you mean?
hlthe2b
(102,361 posts)I don't really watch tv so I didn't want it, but the special would have cost me the same regardless. So i got the faster internet connection ("blast" package) and the most minimal tv package for the same price.
cbayer
(146,218 posts)When we are in certain areas, we can get up to 100 stations over the air. However, in other locations, we get zero.
And that still doesn't solve my streaming problem.
hlthe2b
(102,361 posts)Comcast is pretty widely available. You should be able to check and see for your area: www.comcast.com
The throttling issue is occurring because your cellular provider is not allotting enough capacity to data. Probably have been selling lots of cellular voice packages but not bothered to maintain the capacity for pure data.
cbayer
(146,218 posts)The throttling is occurring because we have been tagged as heavy users.
Bottom line - we pay for an unlimited plan, but we are not getting unlimited service. The tower and capacity work just fine for lower level users and those in tiered plans.
hlthe2b
(102,361 posts)Then I moved and the area I'm in has only gotten voice capacity upgrades so while I could access the internet, the speeds were so slow (and I'd get bumped off so much), it became only marginally better than dial up.
It doesn't sound like you have many options, except cellular type access. But, I can't believe I was paying a premium for nearly 10 extra months, believing they were actually working on the problem. It was all a lie.
If perchance, though, you want to try sprint where you are, I have a plan-free overdrive Pro 3g/4g device with a new battery I'm going to put up on ebay. Even have the optional charging base with it that gives a little extra antenna power. Like I said, it (and its predecessor device) worked great for me all around Colorado for nearly two years until I moved to this particular location.
Good luck.
cbayer
(146,218 posts)I think I am going to try playing them off each other for the best unlimited deal.
Thanks for all your help here.
Morning Dew
(6,539 posts)He's being throttled by AT&T.
Not exactly the same issue but he uses his phone for everything - no online access at his home anymore so he uses his phone exclusively.
cbayer
(146,218 posts)It showed no throttling at this time.
We are having most of our problems in the evening, so we are going to run them again later.
Maybe there is just a bad tower out here.
Frustrating as all get out.
Morning Dew
(6,539 posts)unhappycamper
(60,364 posts)They've put all their eggs in the wireless business and have sold their wire-line businesses wherever possible. Up heah in New England they've sold the wireline businesses in Maine, New Hampshire Vermont and parts of Connecticut in attempts to a) get rid of the unions and b) 'come into the 21st century'.
I'd suggest finding another provider but they are all more or less the same.
cbayer
(146,218 posts)They have made gazillions off of their tiered plans and are desperate to make more by screwing those who still have unlimited plans.
One of the nicest things about being off the grid is not having to deal with many corporations at all. This is the one place where I really have no other options.
I guess I could give up TV and streaming, but these are my favorite things to do after the sun goes down. Daily Show, Colbert Report then a documentary or other movie.
Initech
(100,102 posts)Cronkite
(158 posts)If you are being throttled you will see NO MORE than 200kbps on your download/upload speeds. I was throttled on my plan and that is what happened to me.
It is more likely that you are experiencing the crap service provided by Verizon. I have had Verizon 3G service for about three years, it is the only service available in my area other than satellite.
I KNOW it is capable of at least 1400kbps because I have seen it at one point when they had the network and tower working properly. I have a Yagi Antenna setup with amp aimed directly at the tower, I have a steady -67dbm and a low ec/lo. If ANYTHING I should only be seeing slight speed variations due to tower loading.
From my experience Verizon is incapable of providing the service they claim to offer. I RARELY see anything close to the 600kbps they promise 3G users should expect. I am "happy" when I see 300kbps and I see far too many days when 150kbps is the best I can get.
Verizon sucks, they do not deliver but they do not have to. For many people they are "the only game in town" and they know it.
Don't look for things to improve- they announced they will no longer be investing in 3G instead concentrating on 4G. Guess what? I am not going to make the move to 4G; I am already being screwed on the crap 3G service so I have no expectations 4G would be any better. ON TOP OF THAT 10GB of data for 80 bucks is just hilarious.....
cbayer
(146,218 posts)Other Verizon users are streaming with no problem, but I'm pretty sure I am being throttled.
This island probably won't get a 4g tower for a long time. But I have been perfectly satisfied with the 3g service until the past few week.
AT&T has a tower here as well, but I probably can't get an unlimited plan at this point.
Cronkite
(158 posts)Mine was right in that area when I was throttled. One easy way to confirm is if you upload stays below 200kbps. I noticed when I get crap service from Verizon the upload will always be higher than DL, when you are throttled it will stay close to the dl speed.
Verizon. Sucks. Hard.
I am about to install a T1 line at my house for business use. Verizon 3G isn't dependable enough to even THINK about trying to use for even the simplest WebeX meetings.
EFerrari
(163,986 posts)cbayer
(146,218 posts)I've downloaded it and will use the tools suggested later today.
I'm getting all my facts together for that phone call that is going to start the process here and I really appreciate this.