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Related: Editorials & Other Articles, Issue Forums, Alliance Forums, Region ForumsFan Mail: These Consumer Letters Helped Bring Back 'Classic' Coke
http://www.coca-colacompany.com/stories/fan-mail-these-consumer-letters-helped-bring-back-classic-cokeToday marks the 30th anniversary of the launch of New Coke. When The Coca-Cola Company made the bold decision to change the formula of its 99-year-old flagship product in April 1985, mayhem ensued.
More than 1,000 calls flooded Coke's consumer hotline per day. Loyalist clubs formed, with members hoarding cases of original Coca-Cola and creating a black market. Protestors picketed the company's Atlanta headquarters. And Coke employees were barraged with questions and complains from friends and neighbors.
Passionate fans also took the time to write letters pleading Coke to bring back their beloved brand. Some of them were funny, others were emotional. All were sincere.
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Good PR
CTyankee
(63,912 posts)gvstn
(2,805 posts)They had already switched over all there machines and fountains for dispensing the corn syrup version. So they just gave us a less sweet version of New Coke and marketed it as a consumer triumph.
I stopped drinking Coke as I found it cloying after the change to corn syrup. Sugar sodas were just better, more refreshing and better carbonation.
I find Dr. Pepper the most palatable but it is an acquired taste.
Response to gvstn (Reply #2)
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LiberalArkie
(15,719 posts)only in glass containers. And since the US companies don't have recycling or bottling works like they used to, I guess it is up to the Mexican bottling works..But no bottle deposit. I used to bring in a lot of spending money as a kid rounding up loose bottles and selling them back to the stores.
seabeyond
(110,159 posts)a corporation listening to and reacting to consumer as they did.