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leftyladyfrommo

(18,871 posts)
Fri Jun 12, 2015, 11:26 AM Jun 2015

Should you be able to refuse a customer?

This is the thing that bothers me about the whole deal with refusing gay customers.

I don't refuse gay customers. I like my gay guys. They are great customers, pay well and are easy to get along with. I'm a pet sitter and lots of gay people have pets they love. Gay or not gay is simply not an issue for me. Race is also not an issue.

But once in a while I run into someone that I don't want as a customer. Usually it's because they don't care for their animals the way I think they should. Or they don't pay on time. Or they are just too difficult to mess with.

If there are laws mandating that businesses can't refuse one kind of customer will it affect the rest of us who legitimately need to refuse service for valid reasons?

18 replies = new reply since forum marked as read
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Should you be able to refuse a customer? (Original Post) leftyladyfrommo Jun 2015 OP
Doubtful SickOfTheOnePct Jun 2015 #1
WHAT not WHO underpants Jun 2015 #2
My understanding (IANAL)... ret5hd Jun 2015 #3
Using the law sanction a religious test is, I think, a violation Agnosticsherbet Jun 2015 #4
You can refuse service for any reason, or no reason... jberryhill Jun 2015 #5
So what is defined as 'too bad to be allowed'? Rex Jun 2015 #6
It can be for any reason SickOfTheOnePct Jun 2015 #9
Thanks, so just about anything except certain types of bigotry. Rex Jun 2015 #10
Yep jberryhill Jun 2015 #15
The one true answer isn't carved in stone. cheapdate Jun 2015 #7
In most cases, you're allowed to to refuse service to anyone for any reason... Act_of_Reparation Jun 2015 #8
Yes (nt) bigwillq Jun 2015 #11
I can't imagine even asking someone about their sexual orientation. leftyladyfrommo Jun 2015 #12
I think you can refuse customers if they violate stated rules of conduct: Coventina Jun 2015 #13
I have a friend whose house should be condemned leftyladyfrommo Jun 2015 #14
Exactly. She contracted with them to perform a service. Coventina Jun 2015 #16
I've told people I refused to do any work for because "You're an asshole!" hobbit709 Jun 2015 #17
Yes you should. I have done it a few times. Throd Jun 2015 #18

SickOfTheOnePct

(7,290 posts)
1. Doubtful
Fri Jun 12, 2015, 11:30 AM
Jun 2015

Businesses are free to refuse service to anyone unless the snubbed customer is part of a protected class and they're being refused service because of their membership in that class.

So, you could refuse service to a woman because you don't like the way she treats her animals, but you couldn't refuse service to her because she's a woman.

underpants

(182,884 posts)
2. WHAT not WHO
Fri Jun 12, 2015, 11:34 AM
Jun 2015

You can refuse service based on WHAT someone does (or might do) but not WHO they are. Public accomodation covers the WHO.

If a person is loud, vulgar, drunk, threatening or wears or projects a message (say, swastika tattoos) that might offend or create problems for your customers or your image then you can refuse service.

Yes I know that swastikas are part of several cultures and have many different meanings but I used it as an example because most people equate it with Nazism. Use a racist t-shirt for a replacement in that example.

ret5hd

(20,522 posts)
3. My understanding (IANAL)...
Fri Jun 12, 2015, 11:35 AM
Jun 2015

You CAN NOT refuse service based on race, religion, etc etc etc

You CAN refuse service for anything else...being an asshole, disrupting, not paying on time, etc etc etc

Agnosticsherbet

(11,619 posts)
4. Using the law sanction a religious test is, I think, a violation
Fri Jun 12, 2015, 11:39 AM
Jun 2015

of the separation of church and state. I oppose state sanction discrimination.

A few decades back, religion was used to deny marriage to mixed race couples.

Religion is supposed to be a personal expression. A business exists in the public, it is sanctioned by the government and must follow tax laws unique to a business.

If people want to work in public space, they should not discriminate on the bases of race, gender, or sexual orientation.

If a customer is being an asshole, I think that is different.

SickOfTheOnePct

(7,290 posts)
9. It can be for any reason
Fri Jun 12, 2015, 11:50 AM
Jun 2015

Maybe I don't like people in flip flops or tank tops because I don't want other patrons having to see pit hair and toe jam.
Maybe I don't like people that talk too loudly and disturb others.
Maybe I don't like people with Confederate flags or rainbow flags on their T-shirts.

So long as it isn't an issue of discriminating against a protected class, and as long as I'm consistent, it doesn't matter.

 

Rex

(65,616 posts)
10. Thanks, so just about anything except certain types of bigotry.
Fri Jun 12, 2015, 11:56 AM
Jun 2015

I've always wondered growing up and seeing The Sign - 'We reserve the right to refuse service to anyone'.

 

jberryhill

(62,444 posts)
15. Yep
Fri Jun 12, 2015, 12:43 PM
Jun 2015

There are reasons that are categorically off limits - typically race, color, religion, or national origin. State law can enlarge that list, but it is the "top tier" of "no, you can't do that." Gender and disability may have some limiting considerations - e.g. I can't join Curves, and don't have to rent cars to the blind.

Whether sexual orientation is, or is not, in a "prohibited reason" category depends on state law. That's why you see these duels between bills in state legislatures to either expand an odd notion of "religious freedom" versus bills to include sexual orientation as a protected class in employment, housing or public accommodation.

But, no, if you don't like people who wear red shirts, out the door they go.

cheapdate

(3,811 posts)
7. The one true answer isn't carved in stone.
Fri Jun 12, 2015, 11:47 AM
Jun 2015

We decide on the rules for the kind of society we want. Under federal law, it's unlawful to discriminate on the basis of race, color, religion, national origin, age, and sex. Other protected classes include pregnancy, disability status, and veterans status.

To my knowledge, sexual orientation isn't a protected class, and discrimination would be legal, if morally wrong, in housing, employment, commerce, etc.

Of course there's a risk that some people will try to abuse anti-discrimination laws, but I think think false claims of discrimination usually fail in the end.

It's like a friend of mine who fired a chef when he found him in the restaurant after hours having sex in the dining room. The chef, who was French, filed a discrimination suit on the basis on national origin. My friend argued that, no, the chef wasn't fired because he was French, he was fired for having sex in the dining room. The judge agreed with my friend.

Act_of_Reparation

(9,116 posts)
8. In most cases, you're allowed to to refuse service to anyone for any reason...
Fri Jun 12, 2015, 11:49 AM
Jun 2015

... or no reason at all.

If there are laws in place that restrict your right to do so, they are most likely structured around protected classes. That is to say, you could still refuse service to customers, provided this refusal is not based solely on their being part of a protected class.

leftyladyfrommo

(18,871 posts)
12. I can't imagine even asking someone about their sexual orientation.
Fri Jun 12, 2015, 12:28 PM
Jun 2015

My gaydar sucks. I mostly think guys are gay when they aren't. And I could care less as long as they are nice people.

But there are some real wackos out there and I try to weed them out as quickly as possible.

Coventina

(27,172 posts)
13. I think you can refuse customers if they violate stated rules of conduct:
Fri Jun 12, 2015, 12:32 PM
Jun 2015

No shirt. No Shoes. No service.

Or if there is a health or safety issue.

Basically, I think the difference is BEHAVIOR versus who they ARE.

leftyladyfrommo

(18,871 posts)
14. I have a friend whose house should be condemned
Fri Jun 12, 2015, 12:36 PM
Jun 2015

as a health hazard. She has a hard time finding anyone to fix stuff. They come once and then she never hears from them again.

I told her I didn't think any repair person would have to service stuff someplace that is a health hazard.

Coventina

(27,172 posts)
16. Exactly. She contracted with them to perform a service.
Fri Jun 12, 2015, 12:49 PM
Jun 2015

Exposing themselves to unrelated dangers was not part of the contract.

Throd

(7,208 posts)
18. Yes you should. I have done it a few times.
Fri Jun 12, 2015, 12:57 PM
Jun 2015

I'm a graphic designer and I have turned down jobs from companies I don't like.

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