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eridani

(51,907 posts) Sun Sep 13, 2015, 02:48 AM Sep 2015

Comcast changes customer's first name on bill to 'Asshole'

Dated January, but I missed it then.

https://www.dailykos.com/story/2015/01/29/1360900/-Comcast-changes-customer-s-first-name-on-bill-to-Asshole

Ah, Comcast. The worst of the worst. So bad they were awarded Consumerist's "Worst Company in America" title in 2010 and 2014. Now they've achieved a new level of assholery.

A Comcast customer received a shocking bill recently, and it wasn't the dollar amount that stood out. It was the name on the bill, which someone at the company had changed from Ricardo Brown to "Asshole Brown."

Wow. The customer must have done something pretty bad for someone to do that. What was their crime? Lisa Brown wanted to quit the cable part of their agreement with Comcast. When they transferred her to a "retention specialist," she politely turned down their offer to sign up for a new contract.

That's it.

Comcast has now come out and confirmed the bill is real and have apologized for what they call a "completely unacceptable and inappropriate name change."

5 replies

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Highlight:

Comcast changes customer's first name on bill to 'Asshole' (Original Post) eridani Sep 2015 OP

Funny. But not a top-down decision. delrem Sep 2015 #1

But I am sure the employee was only upset because Comcast Live and Learn Sep 2015 #2

oh shit yes. I can't imagine living a minute under their restrictions. delrem Sep 2015 #3

Fantastic! Geronimoe Sep 2015 #4

Mrs. Central Scrutinizer called Comcast central scrutinizer Sep 2015 #5

delrem

(9,688 posts)

1. Funny. But not a top-down decision.

Reply to eridani (Original post)

Sun Sep 13, 2015, 03:53 AM

Sep 2015

Some employee, itching to get fired.

Live and Learn

(12,769 posts)

2. But I am sure the employee was only upset because Comcast

Reply to delrem (Reply #1)

Sun Sep 13, 2015, 04:22 AM

Sep 2015

puts such pressure on them to keep people from quitting their service. Maybe he was going to get fired over it any way.

delrem

(9,688 posts)

3. oh shit yes. I can't imagine living a minute under their restrictions.

Reply to Live and Learn (Reply #2)

Sun Sep 13, 2015, 04:28 AM

Sep 2015

At such low pay. With no power whatever.

I really really really don't like it, how weak the 2015 worker is compared to how strong in the hey-day of union empowerment, when the US "middle class" was invented.

People are so fucking stupid.

Geronimoe

(1,539 posts)

4. Fantastic!

Reply to eridani (Original post)

Sun Sep 13, 2015, 05:42 AM

Sep 2015

They will never be able to get paid as Asshole Brown doesn't exist and never entered into a contractual agreement with them.

central scrutinizer

(11,661 posts)

5. Mrs. Central Scrutinizer called Comcast

Reply to eridani (Original post)

Sun Sep 13, 2015, 10:56 AM

Sep 2015

To get a quote on Internet service since Clearwire is shutting down. The woman on the line was so pushy and obnoxious that Mrs. CS hung up and swore that hell would freeze over before we would use them.

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