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question everything

(47,537 posts)
Thu Oct 29, 2015, 12:32 PM Oct 2015

Screw you! Brother International.

Whenever I purchase a new toner for my B&W laser printer, a UPS label is included, to ship back the used toner.

Not this time.

Going to their website and clicking on contact us left the searching ball going and going.

So I called them, long distance, and had to wait until someone called me.

Yes, she said, you can print a shipping label from the site. OK, but before, I had to create an account, with name, address, phone number and a password that with millions conditions.

So screw you.

I will take the toner to the country recycler - if they will take it - or throw in the trash.

On second thought, I wonder whether I can just create a dummy address etc.


9 replies = new reply since forum marked as read
Highlight: NoneDon't highlight anything 5 newestHighlight 5 most recent replies
Screw you! Brother International. (Original Post) question everything Oct 2015 OP
Lexmark still has their toner recycling program Teagan Oct 2015 #1
Interesting. Well, I did create a dummy account and they can question everything Oct 2015 #2
Some of the office supply stores will give you a credit csziggy Oct 2015 #3
Also, check with your local school SickOfTheOnePct Oct 2015 #4
As I ryan_cats Oct 2015 #5
Why did you call them long distance? Dr Hobbitstein Oct 2015 #6
I did not see this number on their home page question everything Oct 2015 #8
Yah, Dr Hobbitstein Oct 2015 #9
https://www.cartridgeworld.com/main/ DavidDvorkin Oct 2015 #7
 

Teagan

(62 posts)
1. Lexmark still has their toner recycling program
Thu Oct 29, 2015, 12:36 PM
Oct 2015

for around the world.

We still use a wheezy Lexmark C540n that has toners costing more than its printer value albeit very rare, We just use a 10 year old B&W Canon laser that has had its toner changed only twice in its lifetime.

question everything

(47,537 posts)
2. Interesting. Well, I did create a dummy account and they can
Thu Oct 29, 2015, 12:40 PM
Oct 2015

try emailing and sending and calling "me" as long as they want.

Had to struggle with the password - apparently did not meet their specifications but finally got it.

csziggy

(34,138 posts)
3. Some of the office supply stores will give you a credit
Thu Oct 29, 2015, 12:42 PM
Oct 2015

For empty toner and ink cartridges. For instance, Office Depot Rewards members get points for up to 10 cartridges a month and can get a check when they accumulate enough points.

One month when I printed ten books I got $60 back for the hundreds of dollars I spent on ink and paper. I also got the satisfaction of knowing that the cartridges would be recycled without the hassles of packaging and shipping them. I keep a box for my empty cartridges and whenever I go to Office Depot for a purchase, I drop off the ones I have put aside.

SickOfTheOnePct

(7,290 posts)
4. Also, check with your local school
Thu Oct 29, 2015, 12:47 PM
Oct 2015

Some schools take the used cartridges and return them to office supply stores for credit against future purchases.

ryan_cats

(2,061 posts)
5. As I
Thu Oct 29, 2015, 12:48 PM
Oct 2015

As I am environmentally conscious, I put my used (and new) toners in the same pyre I use to dispose of used tires.

question everything

(47,537 posts)
8. I did not see this number on their home page
Thu Oct 29, 2015, 02:25 PM
Oct 2015

so I called the corporate office at 908 and from there I was given this number. Did not realize that 877 is a toll free...

Having a working Contact Us link would have worked.

Still got my label while "opening" a dummy account.


 

Dr Hobbitstein

(6,568 posts)
9. Yah,
Thu Oct 29, 2015, 02:47 PM
Oct 2015

We used up 800, so 888, 877, and 866 are also toll free.

I didn't go to their contact us page, however. I just googled Brother International.

And I mostly use dummy accounts for companies that make me register with them as well. Had to do this recently for a driver download to test a piece of equipment for a buddy. Kinda pissed me off that there was no direct link without logging in.

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