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Omaha Steve

(99,658 posts)
Mon Nov 23, 2015, 11:04 AM Nov 2015

With holidays fast approaching, some retailers fear new chip cards will bog down checkout lines


We TRIED to use a chip card at Walgreens a few weeks ago. After the first try the checker said we have been having this trouble all day. After several tries we had to use a different check card.

The local Olive Garden now has a chip card payment machine at every table.

OS


MEGAN FARMER/THE WORLD-HERALD

Customers using chip-embedded cards have to hold the cards in the payment-processing machine for a second or two — a dip, as opposed to a quick swipe.

http://www.omaha.com/money/with-holidays-fast-approaching-some-retailers-fear-new-chip-cards/article_a5f0286a-faf9-52f7-87c2-d6bfe6b3fa3f.html

POSTED: MONDAY, NOVEMBER 23, 2015 12:30 AM
By Cole Epley / World-Herald staff writer

As peak shopping season arrives, newly issued chip cards could prove to be a source of angst as shoppers and store clerks adjust to a new payment procedure that requires some debit and credit card holders to dip their plastic into a slot on payment terminals rather than swiping.

“It’s painful,” said Omaha photographer Michael Roach, who was shopping at the SuperTarget location at 12500 K Plaza on Friday morning. “I’ve seen clerks get confused by it because they didn’t realize I was trying to swipe a chip card.”

Still, Roach said he’s comfortable with the new procedure, which creates a more secure transaction than those made using traditional stripe cards.

Store chains including Target and Walmart already have updated their systems to accept the new card technology, which for every transaction generates a unique, digital “token.” A token is good for only one transaction, so even if a hacker intercepts it, he or she could not use it to rack up multiple fraudulent charges. That compares with data contained on a traditional card’s magnetic strip, which can be used over and over again.

FULL story at link.

How to use your chip card
» Look for a slot on the front of the card reader — this is where you’ll insert your chip card, facing up.
» Leave the card in the reader — this can take several seconds — while you follow screen prompts. Removing the card too quickly can extend the time it takes to check out.
» The machine will alert you when you can remove your card once the transaction is complete. A signature may be required to authorize the transaction.
» No chip card, or no chip card reader? No problem. Chip cards are still issued with magnetic stripes, and chip card readers are also equipped to process transactions the old way.
32 replies = new reply since forum marked as read
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With holidays fast approaching, some retailers fear new chip cards will bog down checkout lines (Original Post) Omaha Steve Nov 2015 OP
This increased security ONLY protects CHASE or whoever, not you, not me, not us. randys1 Nov 2015 #1
Yes, us. jeff47 Nov 2015 #3
That isn't always the case. Codeine Nov 2015 #4
WF decided to do that. The law didn't require WF to do that. (nt) jeff47 Nov 2015 #5
Understood. nt Codeine Nov 2015 #6
Chase did the same thing for me when someone got my card info recently GummyBearz Nov 2015 #8
Well, first neither bank does it 100% of the time. jeff47 Nov 2015 #10
I guess my $2,000 bank account gives me the 1%er treatment then GummyBearz Nov 2015 #11
Flow is more important than balance, when it comes to profit. jeff47 Nov 2015 #13
Interesting to know GummyBearz Nov 2015 #16
I find WF to be a very good bank, have had them for years. You were lucky they credited you. RKP5637 Nov 2015 #9
I wasnt thinking about debit cards, do they use these on those? randys1 Nov 2015 #17
I got back 4,000 dollars after someone used my debit card in Spain of all places yeoman6987 Nov 2015 #21
Once my cashiers got used to them Codeine Nov 2015 #2
I've used them numerous places here, they work well. Sometimes there's RKP5637 Nov 2015 #7
Yet another pointless article... TreasonousBastard Nov 2015 #12
Yes, they have been usd in Europe for over a decade KitSileya Nov 2015 #25
Some experiences with the chip readers Renew Deal Nov 2015 #14
99% of my purchases are cash. hobbit709 Nov 2015 #15
Which is an even slower transaction Gormy Cuss Nov 2015 #27
Because with cash they don't have to pay a fee to the card issuers. hobbit709 Nov 2015 #29
A second or two??? TexasProgresive Nov 2015 #18
I've noticed that too GummyBearz Nov 2015 #20
You are correct on the charge back part justamama83 Nov 2015 #22
It's kind of a wreck right now Prism Nov 2015 #19
Olive Garden, you say? KamaAina Nov 2015 #23
Won't be a problem on Amazon (nt) Nye Bevan Nov 2015 #24
Our credit union has provided chip cards for three years now. haele Nov 2015 #26
This is why they should have gone with the PIN system SoCalNative Nov 2015 #28
How about the new phone pay methods? Omaha Steve Nov 2015 #30
Yep - expect trouble malaise Nov 2015 #31
They will. I got chipped for the first time buying plumbing supplies at Home Depot, and it was slow. Yo_Mama Nov 2015 #32

randys1

(16,286 posts)
1. This increased security ONLY protects CHASE or whoever, not you, not me, not us.
Mon Nov 23, 2015, 11:08 AM
Nov 2015

Since our laws dont allow credit card companies to hold us liable for stolen cards, these security issues are solely to protect the banks.

That is good question, actually, is it because of some liberal law (damn liberalas) that doesnt allow these horrid and vile bloodsuckers to make us pay for stolen card charges?

The damn liberals is sarcasm of course, given almost every single thing any of us or you have you can thank a liberal for.

fact

jeff47

(26,549 posts)
3. Yes, us.
Mon Nov 23, 2015, 11:11 AM
Nov 2015

The laws you refer to only apply to credit cards. Not debit cards.

Someone uses your credit card fraudulently, and the bank absorbs the cost. Someone uses your debit card fraudulently, and you get to absorb the cost. Even if the card is run as "credit".

 

Codeine

(25,586 posts)
4. That isn't always the case.
Mon Nov 23, 2015, 11:16 AM
Nov 2015

My Wells Fargo card was used fraudulently a few years back (I'm so stupid -- I left my card in the ATM) and all my money was immediately replaced during the period of the investigation and the issue was resolved in my favor at no cost.

I understand that's not always the case, of course.

 

GummyBearz

(2,931 posts)
8. Chase did the same thing for me when someone got my card info recently
Mon Nov 23, 2015, 11:23 AM
Nov 2015

Which banks wont do it? And why would ANYONE do business with them when its easy enough to do business with chase, WF, etc.

jeff47

(26,549 posts)
10. Well, first neither bank does it 100% of the time.
Mon Nov 23, 2015, 11:26 AM
Nov 2015

If you aren't profitable enough, you're not going to get that treatment.

Second, no bank makes it very clear when they will do this and when they won't. So there's no way to decide to only do business with a bank that will.

 

GummyBearz

(2,931 posts)
11. I guess my $2,000 bank account gives me the 1%er treatment then
Mon Nov 23, 2015, 11:29 AM
Nov 2015

I keep about $2000 in my debit account, I noticed about $200 in charges that were not mine. Called chase, and the money was reimbursed during the phone call. The only question asked was "have you been to these stores before?" I said no, and that was it.

jeff47

(26,549 posts)
13. Flow is more important than balance, when it comes to profit.
Mon Nov 23, 2015, 11:34 AM
Nov 2015

and $2k when you don't use expensive services is quite profitable.

 

GummyBearz

(2,931 posts)
16. Interesting to know
Mon Nov 23, 2015, 12:05 PM
Nov 2015

I am a real big shot. I wonder what else they would bend over backwards and do for me. But back to the main question - which banks DONT reimburse people for fraudulent activity, and why would anyone ever use them?

RKP5637

(67,111 posts)
9. I find WF to be a very good bank, have had them for years. You were lucky they credited you.
Mon Nov 23, 2015, 11:25 AM
Nov 2015

I got ripped off at a gas station and then issued a credit and then a permanent one after the investigation. It was a debit card. A credit card is better to use at gas pumps for, example, where a lot of fraudulent activity sometimes goes on. Hopefully chip enabled cards will solve all of this.

randys1

(16,286 posts)
17. I wasnt thinking about debit cards, do they use these on those?
Mon Nov 23, 2015, 12:07 PM
Nov 2015

How does the chip prevent someone from using your card when they have your pin, which they would have to have, chip or no chip?

What good does the chip do if someone steals your card?

Oh wait, you mean they could use it as a credit card and that would cost you, but how does the chip prevent a stolen card to be used by the thief?

 

yeoman6987

(14,449 posts)
21. I got back 4,000 dollars after someone used my debit card in Spain of all places
Mon Nov 23, 2015, 12:29 PM
Nov 2015

Of course I have a credit union and they called me about it so that may have helped. It did take 3 days to get the money back to the account but that was not a big deal considering the alternative of losing it completely.

 

Codeine

(25,586 posts)
2. Once my cashiers got used to them
Mon Nov 23, 2015, 11:09 AM
Nov 2015

(which took all of a couple hours) they moved almost as quickly as the older card transactions. It adds maybe one to two seconds to the electronic transaction period.

Sometimes "training" the customer on how to conduct the transaction adds a few seconds, but we'll all manage to work our way through this terrifying First World Problem.

RKP5637

(67,111 posts)
7. I've used them numerous places here, they work well. Sometimes there's
Mon Nov 23, 2015, 11:19 AM
Nov 2015

a bit of confusion because the chip reader is not enabled, but the slot is there.

The clerks here have been very helpful. I think as people get used to them it will be fine. I'll be glad when gas stations all have them. A card reader got me at one gas station, ended up with about $500 in fraudulent charges from two gas stations. My bank took care of it. Gave me immediate credit and then it was about a month before their investigation was finished and the credit was permanent.

TreasonousBastard

(43,049 posts)
12. Yet another pointless article...
Mon Nov 23, 2015, 11:30 AM
Nov 2015

among the thousands every Christmas season telling us about the horrors to come.

Most stores I use have the slot readers installed and maybe half have them activated. One or two seconds of confusion is the worst I've seen.

Haven't they been used in Europe for years with few, if any, problems?

KitSileya

(4,035 posts)
25. Yes, they have been usd in Europe for over a decade
Mon Nov 23, 2015, 04:07 PM
Nov 2015

When it comes to monetary technology, the US is a third world country, immensely backwards. People still use check books, for heavens sake. In Norway, we got rid of those in the early 90s. Here in Europe, they're going over to cell phone payments - swipe your cell phone over the payment machine, with an app connected to your bank card.

Renew Deal

(81,861 posts)
14. Some experiences with the chip readers
Mon Nov 23, 2015, 11:36 AM
Nov 2015

I've had some experiences with chip readers since my main card was reissued with the chip.

I think it is POSSIBLE that the process is slower. The old method was to swipe and the transaction was approved pretty quickly. Now you have to insert the card and the approval process happens. If you pull out the card too early you have to start over. I've heard from a cashier at Trader Joes that she's seen cards declined a bunch of times for no reason. Mine was initially declined, but I think I pulled it out too early.

The machine will not end the transaction/print a receipt until the card is removed. So if the customer isn't paying attention this will add time.

Chip readers aren't turned on at all stores even if they are installed. The cashier needs to control the process and inform the customer.

At stores that accept card readers, they will not accept a swipe if the card has a chip.

Other than that, there isn't much of a difference. But a few seconds here and there in a big store like Target or Costco can really add up. Time can be saved if cashiers manage the process.

hobbit709

(41,694 posts)
29. Because with cash they don't have to pay a fee to the card issuers.
Mon Nov 23, 2015, 04:32 PM
Nov 2015

And there's no tracking of what and where I bought.

TexasProgresive

(12,157 posts)
18. A second or two???
Mon Nov 23, 2015, 12:09 PM
Nov 2015

Every reader I have used takes more than 2 seconds. They are very slow. I don't know the reason but a lot of stores that have the new readers have you swipe. It's like they turned off the chip reader.

 

GummyBearz

(2,931 posts)
20. I've noticed that too
Mon Nov 23, 2015, 12:21 PM
Nov 2015

I think part of it is that cashiers get frustrated at customers who don't know about the chip readers, so the cashier just tells them to swipe. I also read a while back that many stores (including some medium-large sized chains) are waiting for their software vendors to provide the software required to use the chip readers.

I believe the law is that if fraud is traced back to a store that used the swipe method, that store is on the hook for the fraudulent chargers (as opposed to the bank). If that starts happening enough they will get software updates quick

justamama83

(87 posts)
22. You are correct on the charge back part
Mon Nov 23, 2015, 01:34 PM
Nov 2015

You are right on basically all you've said. Merchants do not have to become EMV/chip/pin compliant- it is totally up to them. However, if they are not using the chip/pin technology and the card is chip ready then they are on the hook if that transaction is charged back due to fraud. Many software vendors are not EMV ready- you figure each vendor would have to certify to each processor and some software companies have said outright they are not going to certify because of the cost.

Now if a customer has a chip enabled card and does not know their pin (yes this happens all the time) and they bypass the pin and the card issuer approves it- the merchant is not on the hook for any charge backs resulting in fraud.

Some of my merchants have decided against upgrading to the EMV technology because the cost of new equipment far outweighs the cost of additional charge backs.

 

Prism

(5,815 posts)
19. It's kind of a wreck right now
Mon Nov 23, 2015, 12:13 PM
Nov 2015

Trader Joe's recently got them, and the cashiers are still developing the muscle memory involved. So they're not hitting the buttons right away, realize what you're paying with, etc. The lines at my local store have been completely out of control since instituting the new readers. Sometimes I'm just hanging out at the register while the cashier gets it together.

They'll get used to it, though.

I just use Apple Pay whenever possible. I'm lazy.

 

KamaAina

(78,249 posts)
23. Olive Garden, you say?
Mon Nov 23, 2015, 02:28 PM
Nov 2015

Does it work if you're smoking? Or breastfeeding? Or if your pit bull tries to use it?

haele

(12,659 posts)
26. Our credit union has provided chip cards for three years now.
Mon Nov 23, 2015, 04:11 PM
Nov 2015

Once you're familiar with the slot readers, it takes little longer than the old swipe method - which also had problems, if the machine was dirty or over-used.
About a quarter of the time that I've swiped, I've had to swipe the card several times.
I'd rather have the security of the chip transaction.

Haele

Yo_Mama

(8,303 posts)
32. They will. I got chipped for the first time buying plumbing supplies at Home Depot, and it was slow.
Mon Nov 23, 2015, 05:39 PM
Nov 2015

It will cost the retailers.

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