Welcome to DU! The truly grassroots left-of-center political community where regular people, not algorithms, drive the discussions and set the standards. Join the community: Create a free account Support DU (and get rid of ads!): Become a Star Member Latest Breaking News General Discussion The DU Lounge All Forums Issue Forums Culture Forums Alliance Forums Region Forums Support Forums Help & Search

steve2470

(37,457 posts)
Mon Feb 1, 2016, 02:54 PM Feb 2016

Angry Comcast customer set up Raspberry Pi to auto-tweet speed test results



http://arstechnica.com/business/2016/02/comcast-customer-made-bot-that-tweets-at-comcast-when-internet-is-slow/

A Comcast customer who is dissatisfied with Internet speeds set up a Raspberry Pi to automatically tweet at Comcast each time speeds are much lower than advertised.

"I pay for 150Mbps down and 10Mbps up," Reddit user AlekseyP wrote over the weekend. "The Raspberry Pi runs a series of speed tests every hour and stores the data. Whenever the down[load] speed is below 50Mbps the Pi uses a Twitter API to send an automatic tweet to Comcast listing the speeds. I know some people might say I should not be complaining about 50Mbps down, but when they advertise 150 and I get 10-30 I am unsatisfied."

AlekseyP made the Twitter bot's code available on Pastebin. "I am by no means some fancy programmer so there is no need to point out that my code is ugly or could be better," the Redditor wrote. AlekseyP set the tweeting threshold at 50Mbps in part because the Raspberry Pi's Ethernet port tops out at 100Mbps.

The Twitter account controlled by the bot has tweeted speed test results 16 times in the past three months, often getting replies from Comcast customer service.
15 replies = new reply since forum marked as read
Highlight: NoneDon't highlight anything 5 newestHighlight 5 most recent replies
 

KamaAina

(78,249 posts)
1. That would explain why intertubing at home is so frustrating
Mon Feb 1, 2016, 02:56 PM
Feb 2016

compared to work.

Of course, the over six-year-old netbook might have something to do with it, too.

 

randome

(34,845 posts)
2. They stopped making netbooks! I loved them!
Mon Feb 1, 2016, 02:59 PM
Feb 2016

I still have my 2 ASUS EEE PCs, though. One is connected to the HD screen. The other just sits on a desk, switched off but waiting...
[hr][font color="blue"][center]Birds are territorial creatures.
The lyrics to the songbird's melodious trill go something like this:
"Stay out of my territory or I'll PECK YOUR GODDAMNED EYES OUT!"
[/center][/font][hr]

hobbit709

(41,694 posts)
6. Unlike a car engine cpus don't get slower with age.
Mon Feb 1, 2016, 03:43 PM
Feb 2016

what happens is that windoze inherently clutters itself.
A fresh reinstall will make it as fast as it was out of the box.

I've had people bring in their machine that was taking over 5 minutes to boot up.
By the time I cleaned out the junk files, removed crap from startup that didn't need to be there, etc., it would boot up in under 45 seconds.

0rganism

(23,957 posts)
4. "I pay for 150Mbps down and 10Mbps up" - are you sure about that?
Mon Feb 1, 2016, 03:15 PM
Feb 2016

it's been a long time since i negotiated a home internet contract, but typically the way it goes (or used to go) is you buy access to data rates up to the listed speed, not "at least" the listed speed, not "averaging out" at the listed speed, but rather at most the listed speed. if a switch goes down at the ISP and your data has to be re-routed through a contingency ADSL line instead of running over its usual T3 WAN, you're not going to get your super-high-speed internet and the ISP isn't liable for your inconvenience. that's how it used to be, anyway.

hobbit709

(41,694 posts)
8. If they claim up to whatever speed I expect to get at least 75% of that claimed speed.
Mon Feb 1, 2016, 03:46 PM
Feb 2016

Especially if I'm paying for it.
If you pay more for a certain speed and it doesn't even run as fast as a lower tier with a lower price, I'd be raising hell with the provider too.

0rganism

(23,957 posts)
11. i'd call that a fair expectation, but not legally binding
Mon Feb 1, 2016, 04:21 PM
Feb 2016

if you document consistently poor network performance (as the person in the OP did) and show your provider, i'd expect there would be some compensatory action to keep you from taking your business elsewhere, but it would be a marketing maneuver rather than a legally required action.

hobbit709

(41,694 posts)
13. Which is why every time I deal with AT&T I call them out
Mon Feb 1, 2016, 04:26 PM
Feb 2016

when they try to give me what I call Standard Answer 35B.

In the near future I will be dumping AT&T when Google fiber activates in my neighborhood.

When I was originally with Southwestern Bell, we never had the problems that started after AT&T took over.

 

mythology

(9,527 posts)
14. If they want to advertise a peak speed with an average speed
Mon Feb 1, 2016, 04:42 PM
Feb 2016

That would be one thing, but they only mention to peak speed. ISPs opt to not upgrade their networks, therefore they can fuck off.

 

snooper2

(30,151 posts)
5. Time to limit residential use to around 10M up/down LOL
Mon Feb 1, 2016, 03:33 PM
Feb 2016

Some people have actual work to do...

Go get a modem and play Call of Duty

Xyzse

(8,217 posts)
15. I was telling someone just recently that an issue with that is the XFinity WiFi
Mon Feb 1, 2016, 04:46 PM
Feb 2016

I am sure you have noticed that XFinity WiFi popping up everywhere.

The way they go about it is that they also use the modems that they rent out to people to broadcast a wifi signal that is available for XFinity WiFi customers.

So, if you have Comcast, if you have their newer modems, that thing broadcasts a wifi signal that is not yours without you knowing.

Latest Discussions»General Discussion»Angry Comcast customer se...