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Eugene

(61,935 posts)
Mon Feb 22, 2016, 08:31 PM Feb 2016

Uber failed to prioritize safety complaint on Kalamazoo shooter before rampage

Source: The Guardian

Uber failed to prioritize safety complaint on Kalamazoo shooter before rampage

• Passenger reported Jason Dalton to ride-share company and called 911
• Safety screeners did not prioritize complaint since it wasn’t about violence


Nellie Bowles in San Francisco
Monday 22 February 2016 23.59 GMT

Uber received and did not act on a complaint that Uber driver Jason Dalton had been “driving dangerously” before he went on to shoot and kill six people on Saturday night in Michigan.

The rider, Matt Mellen, reported Dalton for erratic driving and said he had called 911 after “jumping” out of the car. Uber this afternoon confirmed they had not reviewed the feedback, which came in four hours before the first victim was killed.

“We got about a mile from my house, and he got a telephone call. After that call, he started driving erratically, running stop signs,” Mellen told CNN affiliate WWMT. “We were kind of driving through medians, driving through the lawn speeding along and then finally, once he came to a stop, I jumped out of the car and ran away.”

“He said the gentleman was driving erratically,” the spokesperson said, pausing: “Remember we’re doing 3 million rides a day. How do you prioritize that feedback and how do you think about it?”

Because the complaint was about erratic driving rather than being explicitly about violence, Uber’s safety screeners didn’t prioritize it.

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Read more: http://www.theguardian.com/us-news/2016/feb/22/kalamazoo-shooting-spree-jason-dalton-uber-ignored-safety-complaint
37 replies = new reply since forum marked as read
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Uber failed to prioritize safety complaint on Kalamazoo shooter before rampage (Original Post) Eugene Feb 2016 OP
Never heard of a taxi driver with a gun scscholar Feb 2016 #1
I never carried a gun when I was driving taxi FrodosPet Feb 2016 #4
Cause they all wave them around when they have them Egnever Feb 2016 #7
Über accepts zero responsibility and protects no one. They facilitate unregulated gypsy cabs NightWatcher Feb 2016 #2
Apparently regulation for workers and customers is losing ground even on a liberal board kcr Feb 2016 #36
“Remember we’re doing 3 million rides a day. How do you prioritize that feedback and how do you Brickbat Feb 2016 #3
This is the first I've heard about a phone call setting him off. surrealAmerican Feb 2016 #5
Either a failed relationship or financial set back. Always the same shit. bettyellen Feb 2016 #11
Telefon AngryAmish Feb 2016 #15
He went to an apartment building looking for someone named Mazie, then shot a woman 3 times gollygee Feb 2016 #37
I've never taken an Uber, and I surely won't now. kcr Feb 2016 #6
Love em. Use them all the time. TampaAnimusVortex Feb 2016 #13
Good for you n/t kcr Feb 2016 #14
Given that the people using the service were not the actual ones shot... ScreamingMeemie Feb 2016 #16
Good for the uber users who weren't shot, then? kcr Feb 2016 #18
No. Life is dangerous then. No matter who you choose to drive you around. ScreamingMeemie Feb 2016 #19
Okay. Carry on with your life of getting into cars with strangers. Have fun n/t kcr Feb 2016 #20
Okay! ScreamingMeemie Feb 2016 #23
20 years ago, a mass murderer went back to his job driving a taxi afterwards JPZenger Feb 2016 #8
sounds like he kept his 2 jobs separate... lame54 Feb 2016 #10
Except that taxi companies must do criminal background checks gratuitous Feb 2016 #12
Yep. Uber is just an app for hitch-hiking. kcr Feb 2016 #17
Love his excuse... lame54 Feb 2016 #9
Because Im sure taxis have never driver driven erratically before Travis_0004 Feb 2016 #32
I think we also need to focus on the fact that the Kalamzoo police were alerted. ScreamingMeemie Feb 2016 #21
if that is true it is the much bigger issue JI7 Feb 2016 #24
It is true... ScreamingMeemie Feb 2016 #25
Some have thought so for more than a quarter century -- Nuclear Unicorn Feb 2016 #35
can't erratic driving be violent ? it's a safety issue at least JI7 Feb 2016 #22
i don't see how it makes a difference Enrique Feb 2016 #26
They should have called the cops on him and given the license number flamingdem Feb 2016 #28
How come the passenger didnt call the police Travis_0004 Feb 2016 #33
Like I said, he didn't have the license number, he had the phone number of the driver though flamingdem Feb 2016 #34
It shows their lack of attention to safety kcr Feb 2016 #29
Uber doesn't give any kind of phone number, so they save money but cannot flamingdem Feb 2016 #27
Does Uber even have an urgent response type of plan in place? MerryBlooms Feb 2016 #30
A passenger's girlfriend DID dial 911, and the call was not ScreamingMeemie Feb 2016 #31
 

scscholar

(2,902 posts)
1. Never heard of a taxi driver with a gun
Mon Feb 22, 2016, 08:35 PM
Feb 2016

I'll take my chances in a safe taxi versus just some random person that desires to place people in their cars. In their cars.

FrodosPet

(5,169 posts)
4. I never carried a gun when I was driving taxi
Tue Feb 23, 2016, 08:24 AM
Feb 2016

Then again, I don't carry one period. I believe my life is more in danger with a gun than without. And I would be emotionally destroyed if an innocent person was hurt by my penis proxy. Instead, I rely on common sense, respect, and positivity to keep me out of trouble.

However, make no mistake. Many drivers do. Taxi AND Uber.

At least in a taxi, you are in a marked car. Most of them are pretty noticeable. In an Uber, you are in a car that is indistinguishable from every other car on the road.

NightWatcher

(39,343 posts)
2. Über accepts zero responsibility and protects no one. They facilitate unregulated gypsy cabs
Mon Feb 22, 2016, 08:51 PM
Feb 2016

When you use uber, you take all the responsibility and risk.

Use liscensed taxi cabs.

kcr

(15,318 posts)
36. Apparently regulation for workers and customers is losing ground even on a liberal board
Tue Feb 23, 2016, 07:10 PM
Feb 2016

I'm really afraid for our future.

Brickbat

(19,339 posts)
3. “Remember we’re doing 3 million rides a day. How do you prioritize that feedback and how do you
Mon Feb 22, 2016, 08:54 PM
Feb 2016
think about it?”


Agile management in action.

kcr

(15,318 posts)
6. I've never taken an Uber, and I surely won't now.
Tue Feb 23, 2016, 03:52 PM
Feb 2016

No different than hitch-hiking from a safety standpoint, it seems to me. I don't understand why this won't end them, but I have a feeling it won't. They're the darlings of the Gift Economy. This is the way it is, now.

TampaAnimusVortex

(785 posts)
13. Love em. Use them all the time.
Tue Feb 23, 2016, 06:08 PM
Feb 2016

Never had a bad experience and saved a ton of money. To each his or her own I guess.

ScreamingMeemie

(68,918 posts)
16. Given that the people using the service were not the actual ones shot...
Tue Feb 23, 2016, 06:12 PM
Feb 2016

... I only know one Uber driver. She's a married mother of 3. I could get hit by a load of bricks walking down the street.

ScreamingMeemie

(68,918 posts)
19. No. Life is dangerous then. No matter who you choose to drive you around.
Tue Feb 23, 2016, 06:16 PM
Feb 2016
Pretty simple. Or, you could stay home wrapped in bubble wrap.

JPZenger

(6,819 posts)
8. 20 years ago, a mass murderer went back to his job driving a taxi afterwards
Tue Feb 23, 2016, 05:06 PM
Feb 2016

Near Bath PA about 20 years ago, a guy robbed a bank. He murdered a few people inside the bank so there were no witnesses. Then he left and went back to his job driving a taxi.

I point this out simply because some people are overreacting to the issue of an Uber driver, who must be dangerous, to a taxi driver who must be safe. Yes, Uber needs to be do better screening of their drivers, but let's keep this in perspective.

lame54

(35,311 posts)
10. sounds like he kept his 2 jobs separate...
Tue Feb 23, 2016, 05:11 PM
Feb 2016

if he was driving somebody and stopped to rob the bank - then it would be the same

gratuitous

(82,849 posts)
12. Except that taxi companies must do criminal background checks
Tue Feb 23, 2016, 05:28 PM
Feb 2016

That's not to say that a taxi driver is going to be 100% safe, either, but taxi companies are on the hook for liability if they allow someone with a criminal record to drive a cab. Uber? Not so much.

In my city, Uber has promised to do criminal background checks, but it doesn't. Uber has promised that its drivers will carry adequate insurance for accidents, but it doesn't. Uber has promised it will provide the same service for handicapped passengers as taxi companies are required to do, but it doesn't.

Did you know that if you see a taxi driver breaking the law, you can call the taxi company, report the cab number, time and date, and get a response from the company? I was cut off by a driver who had Uber and Lyft stickers in the back window of his car a couple of weeks ago. The driver proceeded to make several turns without turning on his blinker, dropped his passenger of in the middle of the street without pulling out of the traffic lane, and then made one more turn while running the stop sign at a four-way stop.

I reported him to Lyft, and while they sent me an e-mail acknowledgment of my complaint, I haven't heard a word from them since. I didn't report the driver to Uber; do you know why? Unless you sign up for Uber via your smart phone, you can't contact them! They don't have an online form to fill out, they don't have an address for contact through the post office. They don't have a complaint line you can call. They don't have any way for a non-Uber user to contact them. What's your perspective about Uber and its sense of civic responsibility in the communities where it does business?

kcr

(15,318 posts)
17. Yep. Uber is just an app for hitch-hiking.
Tue Feb 23, 2016, 06:13 PM
Feb 2016

People are snookered into thinking it's safe because they're using an app. They think the company is doing some kind of due diligence because they're a company, because that's how other companies have behaved. But they aren't. They've just put up an app for a front. That's it. You can stick your thumb out and pay someone and all you've done is cut out Uber.

lame54

(35,311 posts)
9. Love his excuse...
Tue Feb 23, 2016, 05:09 PM
Feb 2016

“He said the gentleman was driving erratically,” the spokesperson said, pausing: “Remember we’re doing 3 million rides a day. How do you prioritize that feedback and how do you think about it?”

Figure it out BEFORE you take on 3 million rides

ScreamingMeemie

(68,918 posts)
21. I think we also need to focus on the fact that the Kalamzoo police were alerted.
Tue Feb 23, 2016, 06:17 PM
Feb 2016

And apparently deemed it not too important.

JI7

(89,260 posts)
22. can't erratic driving be violent ? it's a safety issue at least
Tue Feb 23, 2016, 06:18 PM
Feb 2016

It's not like the complaint was about not liking the music being played in the car.

Enrique

(27,461 posts)
26. i don't see how it makes a difference
Tue Feb 23, 2016, 06:26 PM
Feb 2016

Whatever action Uber might have taken, it wouldn't have kept the guy from doing this shooting.

flamingdem

(39,314 posts)
28. They should have called the cops on him and given the license number
Tue Feb 23, 2016, 06:31 PM
Feb 2016

That's not a huge city, he could have been found in four hours at least maybe.

They guy didn't have the license number but Uber did, but they save money by not having any kind of phone number to call and clearly they do not monitor their emails.

 

Travis_0004

(5,417 posts)
33. How come the passenger didnt call the police
Tue Feb 23, 2016, 06:50 PM
Feb 2016

If it justified an immediate response, the passenger could have called police.

Im not sure how a corporation can respond to every email right away

flamingdem

(39,314 posts)
34. Like I said, he didn't have the license number, he had the phone number of the driver though
Tue Feb 23, 2016, 07:01 PM
Feb 2016

and Uber could have supplied the license and home address.

kcr

(15,318 posts)
29. It shows their lack of attention to safety
Tue Feb 23, 2016, 06:32 PM
Feb 2016

The extremely erratic driving, with the car being sideswiped was certainly a concern. The customer who reported it had to jump out of the car! They should have immediately taken him off the list for that and they didn't. Even if no shooting had followed, that alone is pretty egregious.

flamingdem

(39,314 posts)
27. Uber doesn't give any kind of phone number, so they save money but cannot
Tue Feb 23, 2016, 06:29 PM
Feb 2016

respond to safety situations. They need to change that.

MerryBlooms

(11,770 posts)
30. Does Uber even have an urgent response type of plan in place?
Tue Feb 23, 2016, 06:36 PM
Feb 2016

The passenger should have called 911, and then dialed Uber after his escape.

ScreamingMeemie

(68,918 posts)
31. A passenger's girlfriend DID dial 911, and the call was not
Tue Feb 23, 2016, 06:38 PM
Feb 2016

deemed emergent. She posted about it on Facebook before the shootings even happened.

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