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Related: Editorials & Other Articles, Issue Forums, Alliance Forums, Region ForumsUber failed to prioritize safety complaint on Kalamazoo shooter before rampage
Source: The Guardian
Passenger reported Jason Dalton to ride-share company and called 911
Safety screeners did not prioritize complaint since it wasnt about violence
Nellie Bowles in San Francisco
Monday 22 February 2016 23.59 GMT
Uber received and did not act on a complaint that Uber driver Jason Dalton had been driving dangerously before he went on to shoot and kill six people on Saturday night in Michigan.
The rider, Matt Mellen, reported Dalton for erratic driving and said he had called 911 after jumping out of the car. Uber this afternoon confirmed they had not reviewed the feedback, which came in four hours before the first victim was killed.
We got about a mile from my house, and he got a telephone call. After that call, he started driving erratically, running stop signs, Mellen told CNN affiliate WWMT. We were kind of driving through medians, driving through the lawn speeding along and then finally, once he came to a stop, I jumped out of the car and ran away.
He said the gentleman was driving erratically, the spokesperson said, pausing: Remember were doing 3 million rides a day. How do you prioritize that feedback and how do you think about it?
Because the complaint was about erratic driving rather than being explicitly about violence, Ubers safety screeners didnt prioritize it.
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Read more: http://www.theguardian.com/us-news/2016/feb/22/kalamazoo-shooting-spree-jason-dalton-uber-ignored-safety-complaint
scscholar
(2,902 posts)I'll take my chances in a safe taxi versus just some random person that desires to place people in their cars. In their cars.
FrodosPet
(5,169 posts)Then again, I don't carry one period. I believe my life is more in danger with a gun than without. And I would be emotionally destroyed if an innocent person was hurt by my penis proxy. Instead, I rely on common sense, respect, and positivity to keep me out of trouble.
However, make no mistake. Many drivers do. Taxi AND Uber.
At least in a taxi, you are in a marked car. Most of them are pretty noticeable. In an Uber, you are in a car that is indistinguishable from every other car on the road.
Egnever
(21,506 posts)Am I right?
NightWatcher
(39,343 posts)When you use uber, you take all the responsibility and risk.
Use liscensed taxi cabs.
kcr
(15,318 posts)I'm really afraid for our future.
Brickbat
(19,339 posts)Agile management in action.
surrealAmerican
(11,362 posts)I wonder what that call was about.
bettyellen
(47,209 posts)AngryAmish
(25,704 posts)gollygee
(22,336 posts)Before the shootings everyone is talking about.
http://wwmt.com/news/local/12-year-old-witness-of-saturday-shooting-at-meadows-townhomes-speaks
kcr
(15,318 posts)No different than hitch-hiking from a safety standpoint, it seems to me. I don't understand why this won't end them, but I have a feeling it won't. They're the darlings of the Gift Economy. This is the way it is, now.
TampaAnimusVortex
(785 posts)Never had a bad experience and saved a ton of money. To each his or her own I guess.
kcr
(15,318 posts)ScreamingMeemie
(68,918 posts)... I only know one Uber driver. She's a married mother of 3. I could get hit by a load of bricks walking down the street.
kcr
(15,318 posts)ScreamingMeemie
(68,918 posts)kcr
(15,318 posts)ScreamingMeemie
(68,918 posts)JPZenger
(6,819 posts)Near Bath PA about 20 years ago, a guy robbed a bank. He murdered a few people inside the bank so there were no witnesses. Then he left and went back to his job driving a taxi.
I point this out simply because some people are overreacting to the issue of an Uber driver, who must be dangerous, to a taxi driver who must be safe. Yes, Uber needs to be do better screening of their drivers, but let's keep this in perspective.
lame54
(35,311 posts)if he was driving somebody and stopped to rob the bank - then it would be the same
gratuitous
(82,849 posts)That's not to say that a taxi driver is going to be 100% safe, either, but taxi companies are on the hook for liability if they allow someone with a criminal record to drive a cab. Uber? Not so much.
In my city, Uber has promised to do criminal background checks, but it doesn't. Uber has promised that its drivers will carry adequate insurance for accidents, but it doesn't. Uber has promised it will provide the same service for handicapped passengers as taxi companies are required to do, but it doesn't.
Did you know that if you see a taxi driver breaking the law, you can call the taxi company, report the cab number, time and date, and get a response from the company? I was cut off by a driver who had Uber and Lyft stickers in the back window of his car a couple of weeks ago. The driver proceeded to make several turns without turning on his blinker, dropped his passenger of in the middle of the street without pulling out of the traffic lane, and then made one more turn while running the stop sign at a four-way stop.
I reported him to Lyft, and while they sent me an e-mail acknowledgment of my complaint, I haven't heard a word from them since. I didn't report the driver to Uber; do you know why? Unless you sign up for Uber via your smart phone, you can't contact them! They don't have an online form to fill out, they don't have an address for contact through the post office. They don't have a complaint line you can call. They don't have any way for a non-Uber user to contact them. What's your perspective about Uber and its sense of civic responsibility in the communities where it does business?
kcr
(15,318 posts)People are snookered into thinking it's safe because they're using an app. They think the company is doing some kind of due diligence because they're a company, because that's how other companies have behaved. But they aren't. They've just put up an app for a front. That's it. You can stick your thumb out and pay someone and all you've done is cut out Uber.
lame54
(35,311 posts)He said the gentleman was driving erratically, the spokesperson said, pausing: Remember were doing 3 million rides a day. How do you prioritize that feedback and how do you think about it?
Figure it out BEFORE you take on 3 million rides
Travis_0004
(5,417 posts)ScreamingMeemie
(68,918 posts)And apparently deemed it not too important.
JI7
(89,260 posts)ScreamingMeemie
(68,918 posts)Nuclear Unicorn
(19,497 posts)JI7
(89,260 posts)It's not like the complaint was about not liking the music being played in the car.
Enrique
(27,461 posts)Whatever action Uber might have taken, it wouldn't have kept the guy from doing this shooting.
flamingdem
(39,314 posts)That's not a huge city, he could have been found in four hours at least maybe.
They guy didn't have the license number but Uber did, but they save money by not having any kind of phone number to call and clearly they do not monitor their emails.
Travis_0004
(5,417 posts)If it justified an immediate response, the passenger could have called police.
Im not sure how a corporation can respond to every email right away
flamingdem
(39,314 posts)and Uber could have supplied the license and home address.
kcr
(15,318 posts)The extremely erratic driving, with the car being sideswiped was certainly a concern. The customer who reported it had to jump out of the car! They should have immediately taken him off the list for that and they didn't. Even if no shooting had followed, that alone is pretty egregious.
flamingdem
(39,314 posts)respond to safety situations. They need to change that.
MerryBlooms
(11,770 posts)The passenger should have called 911, and then dialed Uber after his escape.
ScreamingMeemie
(68,918 posts)deemed emergent. She posted about it on Facebook before the shootings even happened.