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Fritz Walter

(4,291 posts)
Thu Apr 21, 2016, 12:22 PM Apr 2016

Faux Noise's Stossel: "I have lung cancer... Customer service stinks!"

Yeah, John, Karma can be a real bitch sometimes.

From today's WaPo:

“But as a consumer reporter, I have to say, the hospital’s customer service stinks. Doctors keep me waiting for hours, and no one bothers to call or email to say, ‘I’m running late.’ Few doctors give out their email address. Patients can’t communicate using modern technology.


Get well soon, John! So that the hospital staff won't have to put up with your sorry ass much longer.
21 replies = new reply since forum marked as read
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Faux Noise's Stossel: "I have lung cancer... Customer service stinks!" (Original Post) Fritz Walter Apr 2016 OP
Wow. I never liked Stossel. I like him even less in light of closeupready Apr 2016 #1
I don't believe in karma, but I believe we need health care reform. RadiationTherapy Apr 2016 #2
So, he is just figuring out the results of his right wing, cut funding for more profit benefits. FarPoint Apr 2016 #3
He truly represents the privileged few. They don't understand what most people go through floriduck Apr 2016 #4
I wish him well also, but you are absolutely right, he is one of the privledged, getting still_one Apr 2016 #7
Stossel styles himself as a consumer reporter, now? gratuitous Apr 2016 #5
In his case I don't know if he smoked or not, but he did spew bullshit about how second still_one Apr 2016 #8
In reality he much more resembles a whiny shitstain Major Nikon Apr 2016 #9
What an asshole. Hassin Bin Sober Apr 2016 #6
That video never gets old Major Nikon Apr 2016 #10
And John should know fake when he sees it! Fritz Walter Apr 2016 #15
Stoessel should just pick the best doctor that the free-market supplies. Jim__ Apr 2016 #11
Customer service varies. procon Apr 2016 #12
Perhaps he should save his commentary for the survey forms. Fritz Walter Apr 2016 #16
Perhaps if he'd sacrificed more of his humanity to the Almighty Ayn Rand Orrex Apr 2016 #13
Any Rand died of lung cancer Dirty Socialist Apr 2016 #17
While on Social Security. Orrex Apr 2016 #19
Stossell, the doctors kept you waiting because every time Aristus Apr 2016 #14
I remember Stossel's report on smoking Dirty Socialist Apr 2016 #18
I hope things work out well for him. They're giving it to him in the comments... kcass1954 Apr 2016 #20
try smoking more: if you die, your survivors know not to keep on smoking MisterP Apr 2016 #21
 

closeupready

(29,503 posts)
1. Wow. I never liked Stossel. I like him even less in light of
Thu Apr 21, 2016, 12:26 PM
Apr 2016

the ungrateful public remarks for those who are attempting to save his life.

RadiationTherapy

(5,818 posts)
2. I don't believe in karma, but I believe we need health care reform.
Thu Apr 21, 2016, 12:28 PM
Apr 2016

I don't believe I could afford the quality of care he is complaining about.

FarPoint

(12,409 posts)
3. So, he is just figuring out the results of his right wing, cut funding for more profit benefits.
Thu Apr 21, 2016, 12:31 PM
Apr 2016

Lower pay, hiring new grad nurses and dump the tenure Nursing, then, provide less staffing....charting is more important than patient care and offer treatment if the insurance will pay for the services....that is just a glimpse of the healthcare damages he supports...now, he lives it.

 

floriduck

(2,262 posts)
4. He truly represents the privileged few. They don't understand what most people go through
Thu Apr 21, 2016, 12:31 PM
Apr 2016

in their healthcare experience. It's a real shame but I wish him well and hope he becomes enlightened.

still_one

(92,204 posts)
7. I wish him well also, but you are absolutely right, he is one of the privledged, getting
Thu Apr 21, 2016, 12:38 PM
Apr 2016

care at one of the best hospitals, New York Presbyterian, with insurance from his employer, fox, where I have no doubt he will have little out of pocket expenses

A lot of people who go through such things usually have more empathy for others. It looks like Mr. Stossel isn't one of them

gratuitous

(82,849 posts)
5. Stossel styles himself as a consumer reporter, now?
Thu Apr 21, 2016, 12:34 PM
Apr 2016

Very odd. His entire career has been to run interference for sleazy companies and their lousy business practices under the libertarian rubric of free market competition. Now he's getting terrible customer service, is he? I'll be he's not feeling well physically with the cancer, maybe he's kind of scared, and he feels sort of beleaguered and alone.

I'd hazard a guess that Stossel the consumer reporter would tell Stossel the health care consumer, "Give me a break!" and badmouth the health care consumer for not taking a more proactive stance to ensure good service, and let the hospital off the hook. I wonder if Stossel will have anything to say about the tobacco company's perfectly legal, addictive, and deadly product that resulted in his lung cancer?

still_one

(92,204 posts)
8. In his case I don't know if he smoked or not, but he did spew bullshit about how second
Thu Apr 21, 2016, 12:42 PM
Apr 2016

hand smoke was not a risk factor

Hassin Bin Sober

(26,330 posts)
6. What an asshole.
Thu Apr 21, 2016, 12:36 PM
Apr 2016

Complains about getting tests that sound normal before surgery - before he has major fucking surgery.

Complains about his, no doubt top of the line, private for profit health care and insurance... but throws the government under the bus.


Oh and btw,

https://m.

Jim__

(14,077 posts)
11. Stoessel should just pick the best doctor that the free-market supplies.
Thu Apr 21, 2016, 12:43 PM
Apr 2016

It's not possible that the free-market doesn't provide an optimal solution to his problem. Stop whining and take advantage of the opportunities offered by the market John.

procon

(15,805 posts)
12. Customer service varies.
Thu Apr 21, 2016, 12:45 PM
Apr 2016

In Calif, my HMO plan is one of the largest in the state. I can email my doctor anytime and either he or his chief nurse will respond in a timely manner. I can also email any other department, lookup test results, check prescription warnings, review my treatment plan, schedule appointments, and even lodge a complaint if my concerns aren't met.

Some states (like calif) have tougher laws designed to protect patient rights, while others pass laws to shield the corporations that run the for-profit medical industry.

Fritz Walter

(4,291 posts)
16. Perhaps he should save his commentary for the survey forms.
Thu Apr 21, 2016, 01:02 PM
Apr 2016

I know that the major hospitals in Jacksonville ask patients -- even outpatients -- for their written feedback right after tests or treatments. Some friends who are professional care-givers have been burned by patients who complain that they don't smile enough when they're trying to undo decades of unhealthy living in one office/ER visit.
As if their jobs aren't difficult enough.

Orrex

(63,213 posts)
13. Perhaps if he'd sacrificed more of his humanity to the Almighty Ayn Rand
Thu Apr 21, 2016, 12:46 PM
Apr 2016

Clearly he's being punished for his lack of Objectivist piety.

Stoss-hole.

Aristus

(66,380 posts)
14. Stossell, the doctors kept you waiting because every time
Thu Apr 21, 2016, 12:46 PM
Apr 2016

they told you to quit smoking, you brushed them off and ignored them.

They would be well within their rights to mark in your chart: "this patient's compliance with his treatment plan Stinks!"

Dirty Socialist

(3,252 posts)
18. I remember Stossel's report on smoking
Thu Apr 21, 2016, 01:10 PM
Apr 2016

It was a fact free scree against people who know smoking is addictive. The report had a little bit of anecdotal evidence and zero facts and statistics. Now he has lung cancer. What a shame.

kcass1954

(1,819 posts)
20. I hope things work out well for him. They're giving it to him in the comments...
Thu Apr 21, 2016, 01:29 PM
Apr 2016

My favorites so far:

Anti-Christ
11:45 AM EDT
It seems Stossel doesn't like free market healthcare as much as he thought.


FactsRgood
12:02 PM EDT
So did he have to sit in front of a death panel yet?
This is kinda crazy, he says he's getting exceptional care, but the customer service is bad? I guess he can always get a concierge doctor, I'm sure HE can afford it. Or how about simply change hospitals?


FactsRgood
11:54 AM EDT
Thanks to Obamacare he can change his carrier, hospital etc even after his diagnosis.


hmmmmmmm
12:45 PM EDT
You'd think a one-trick pony would go to a vet.


MisterP

(23,730 posts)
21. try smoking more: if you die, your survivors know not to keep on smoking
Thu Apr 21, 2016, 11:43 PM
Apr 2016

otherwise we're all bound for Tuol Sleng

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