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Related: Editorials & Other Articles, Issue Forums, Alliance Forums, Region ForumsEntitlement: Tow Truck Driver's Experience
My wife had to get her car towed. When the tow driver picked her up, he had a story to tell. It seems that earlier that morning, he was dispatched to pick up a woman whose car had broken down. When he arrived, the woman was furious with him. He had showed up to early! She hadn't had enough time to go to Starbucks to get coffee. She yelled at him for that for awhile and then, as he was driving her to the garage, demanded that he pull over at the nearest Starbucks so she could get her coffee. (Mind you, we are talking about a big ass tow truck with a car on the back, and this is in a congested part of town during rush hour.) When it was clear he was not going to drive out of his way to fulfill her need for coffee, she began screaming at him again. This lasted until they reached the garage where he dropped her and her car off.
It's a bizarre story for sure. I guess the woman in question felt justified because the driver was, after all, providing a service and in that capacity he should have gone out of his way for her. But it made me think of all the times I've had to have my car towed. Believe me, I am getting my AAA money's worth. I thought about the time I got towed 115 miles over mountain passes and downtown traffic. By the end of that journey, the driver and I were good buddies. Sure, he was providing a service, but he wasn't my private chauffeur for the day. So where do some people get their sense of entitlement? Where did it all go wrong?
Angry Dragon
(36,693 posts)ProudLib72
(17,984 posts)who owns his own company could be making a lot of money.
Although, I think you're right.
Angry Dragon
(36,693 posts)GP6971
(31,172 posts)who worked for a towing company during college breaks and the summers. He said that if he knew if he was picking up a luxury car he was prepared be treated like crap.
PoindexterOglethorpe
(25,862 posts)About once every other year my car gets a flat tire and I need to call AAA. Last time it happened, about a year and a half ago (so I'm getting due for another incident) it was just outside of Boise City, OK. On a Sunday morning. Oh, great, I thought. Tow truck guy showed up in about 30 minutes, and when he saw the damage to my tire, he called the owner of the tire store in town, who came in, opened his store, and sold me a new tire, which the driver then brought back to my car and put it on. Whole thing probably took about 90 minutes, but I was in awe of the service, and tipped the driver twenty bucks.
I think the core problem with people like the women in your story is that they have never had any kind of service job, and perhaps their parents treated the "servants" like crap. I always start with the assumption that most people are working hard and generally know what they are doing. And even though I know all to well that neither assumption is always accurate, I prefer that as a starting point.
Here's something similar: The other day I was in front of the deli counter at my grocery store, and a couple of boys, about 10 and 8, were being a bit rowdy. I realized I had a choice. I could find them annoying, or I could relax and appreciate their high spirits. So I chatted a bit with their mom, spoke briefly to them, and had a very pleasant encounter. We really are in charge of how we react to things.
appleannie1943
(1,303 posts)hotels etc. could tell you stories like that. Most often the entitled are people that have never had to work a day in their life. They feel it is their due for someone to go out of their way to meet their demands. It is not all people of means but it is about half of them. They are also the same people that usually never tip because they feel the people doing their bidding should feel honored they are even bothering with us.
2naSalit
(86,650 posts)who view anyone with a service industry job as trash, and many have no money to speak of... but they are on VACATION! dammit and you will serve us because we are spending our money in your town. And then they proceed to make everyone miserable as they are in their everyday lives.
There are at least as many nonwealthy who do this as there are wealthy jerks who do it. They are just assholes, rich or not.
guillaumeb
(42,641 posts)After fastening her securely of course.
ProudLib72
(17,984 posts)It's just the logic of the whole deal. A tow driver is supposed to get there asap. He did his job well and got bawled out for it. I wanted to know (but wife didn't ask) if the woman had told the dispatcher when she wanted the driver to arrive.
TheBlackAdder
(28,209 posts).
This could be seen as a safety thing, to prevent false claims of sexual harassment.
But, in reality, it's to tell the obnoxious lady to get her own fucking ride, because you're mean!
.
ProudLib72
(17,984 posts)I was thinking about how people in the service industry should be able to refuse service to nasty people. Imagine if he had told her she could take as long as she wanted to get her coffee because he wasn't going to give her a tow.
AwakeAtLast
(14,132 posts)He would have found a way to stop I'm sure.
GulfCoast66
(11,949 posts)Threw papers for 6 years till I graduated HS. No one wanted the rich neighborhoods. All they did was bitch about service and prices I did not control. And never tipped.
Upper middle class was where the money was at. Most of them had worked their way up and respected a kid hustling papers.