Uber emailed former riders to tell them, 'We have fallen short'

Uber emailed former riders to tell them, 'We have fallen short'

http://www.businessinsider.com/uber-email-scandal-harassment-2017-6

Biz Carson | June 16, 2017

Uber wants former customers to know it's aware it let them down — and that it's trying to improve.

In an email sent to riders in New York City on Friday, the new-age taxi company "failed to prioritize" its various stakeholders. And it laid out some of the "radical" changes it's making to revamp its workplace.

"In expanding so quickly, we failed to prioritize the people that helped get us here," Uber said in the email. "Ultimately, the measure of our success is the satisfaction of our riders, drivers, and employees — and we realize that we have fallen short."

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On Tuesday, the crises came to a head when former US Attorney General Eric Holder and his firm released the results of their investigation — a set of 47 wide-ranging recommendations meant to overhaul the company's culture. On the same day, Kalanick, announced plans to take and indefinite leave of absence from the company.

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