I started with Delta, they sent me to Orbitz, Orbitz called Delta, Delta gave them some code to change it but when Orbitz tried to change it the code would not work because part of the flight is on a Delta partner airlines. I have a call into Delta now and noticed they cancelled the ticket and it will be $400 more than the original ticket.

I think Delta did it.

Get your complaint bumped up at least two levels of supervision. Explain what happened, and appeal to that supervisor's common sense. Odds are you'll get the ticket back, and with the right name. Don't accept what the first person you talk to offers.

Sometimes just talking with someone can make a difference.

http://traveltips.usatoday.com/change-name-airline-ticket-11240.html

Orbitz was very apologetic and said they were transferred up the line and the answer was still "no".

I'll keep asking to get transferred up the line. I don't know whether the best approach is to cry, threaten to go to the press or threaten to sue (hubby and I are both lawyers, as is son)

Me, hubby and son so we don't have to pay a lawyer....just not sure the courts can help us. Unless we go to one of our friends who is a judge.....nah, they probably won't.

I took my GF and the wrong name was on the reservation and they charged $50 to change the right name with proof.

what a horrible airport scene that would be, I want to cry thinking about it

I've had great luck with my ISP and cell phone provider when I posted my problem there. They immediately wanted to take it offline and then fixed the problem.

My cousin used this with a phone company who had screwed up and delayed installation. They have a disabled child - she posted all this and they took care of it that same day.

They hate bad PR.

tell what happened and ask for help/recourse.

I'm waiting for Delta's call, that will be the next step.

If it was just a typo I think it should be do-able.

https://pro.delta.com/content/agency/us/en/policy-library/self-service-exceptions/name-correction-policy.html

It's more layers of red tape to cut through. I would hope that when Delta issued the ticket they would take responsibility but it seems that airlines would rather spend energy going to war with customers rather than working with them.

I stopped reserving through third-party companies once when I was trying to make a change and they wanted to charge me for two different things.

Expedia wouldn't back down period; Delta did what they could. I swore to never use Expedia again, and I stuck to that.

I bought 6 tickets and saved $1,000 so it seemed worth the risk

or Ryanair. If all goes well and your ducks are lined up you can save money but if something happens you will be screwed fast.

and the passport? Then change it back! an idea, but I'm not sure I'm there yet

Fortunately, I had bought the ticket through them, so when I wrote them a nice letter, asking them to stand behind their good name and reputation (ha!) they refunded me the money on the first (wrong) ticket.

Good luck!!!!

Can you appeal through them as well?

another great idea

what kind of lawyer?

Unfortunately, you're several steps past where it could have been handled more easily depending upon the magnitude of the mistake.

You're only real hope at this point is with Delta. They have the power, but you'll have to get to a person that has the authority to sell you a ticket at the original price.

Alternately, you can watch the prices over a period of time and see if they come down. This isn't necessarily the optimal time for Christmas Ticket booking.

they have different middle names and different ff# and I got all that right, just a brain fart

Making reservations for multiple people is filled with more opportunities for errors than one might imagine. But that would have been too big to get past TSA.

...since theres been so much bad press about airlines. this is why I always fly southwest...

in fact, we fly non stop to Paris london and amsterdam from here

Question: The ticked you initially purchased from Orbitz - what would the same ticket have cost if you purchased it directly from Delta?

Comment: Whether it's true or not, I've read that airlines pretty much give customers the brush-off if they purchased the ticket from Orbitz, Expedia, Priceline, etc. At the very least, this incident indicates how difficult it can be, dealing with two entities, to fix a problem.

Glad you got it resolved.

and only about $100 lower each for the adults. I was surprised to see a different rate for the two kids (age 10 and 2).

And I completely agree, it is not worth it to go through a "travel agent" (Orbitz) as until I kept asking for a supervisor no one would help me at Delta or Orbitz. I think they tried but couldn't.

All those poor people do is answer the phone and listen to people yell at them. They are completely powerless to do anything, and why businesses chose to go to that model is completely beyond me. In the old days, and I'm really only talking 10 or 15 years ago, tops, people actually had the ability to do something to ameliorate the problem. Not so any longer.

Sounded like at least Orbitz was in India and maybe the first level at Delta.

Aside from the fact that they can't help you, they seemed educated and nice, but clueless about American cities that their airline serves. They didn't seem to realize once that Chicago and Detroit were only four hours apart (they'd cancelled a flight I'd checked in for four hours early because of storms, but there was a large enough window of time for me to get to Chicago to beat the storms and not only did they not do that, they made me go to a phone to re-book). I asked why they didn't just whoosh me over to Chicago in all that time and they acted as if the two cities were on the other ends of the earth. On another joyful occasion, when United cancelled my flight near Christmas and wanted me to go the next day, same issue. I was originally going to fly to Chicago and take a train to Michigan. With my Chicago flight bumped to the next day, I asked them to get me to Michigan instead and it just didn't seem to register what I was asking - though ultimately they offered to send me to Mid-Lon-Dee Michigan for only $1500 more (!!!!) and trying to figure that one out has become one of my best going out to dinner stories (turns out they mean Midland, convenient to nothing).

I don't want to denigrate people trying to do their jobs, but they clearly are simply put up as cannon fodder to try and get people to just give up! I'd say a few geographic lessons on the areas they serve would be a real asset to both the people on the phone and the people needing help.

some years ago. So I'm used to it. But I gotta tell you, I feel the same way you do, and I feel like an ass for it.

everyone kept blaming Alitalia, who knows. I have literally been on hold 6 hours. Both Delta and Orbitz told me they could fix it if it was on Delta alone.

I don't know if it's a coincidence or not that one or two trips later, I got bumped up to Extended Comfort class without even asking.

I hope you have the vacation of a lifetime.

and has always wanted to go to Rome so we're taking him, leaving the day after his birthday. The plan was just the three of us but we extended to include his parents and brother. No 5 people I'd rather spend time with.

I've stopped using them, honestly. Too many ways to screw you out of the money you thought you were saving.

and had it only been a little bit of money I wouldn't have done it but I just calculated it and I saved $1,400. It's what happens when you buy 6 tickets to Europe.

Hubby asked about upgrading to comfort (we never do, or rather, I never do, he might have) but again, when you multiply it by 6, you're talking real money. Hubby used to travel a lot for work and he's pretty sick of it. His company paid for first class but he'd go coach and charge them for first class (it was a bank, so I had no qualms about "ripping them off". See you can rationalize anything.)

his brother's name is Alex and his dad is Sam and I don't ever mix up Alex (when speaking) but I call Max Sam all the time (and vice versa). So if they were both named Sam. . . no more making fun of Grandma. My daughter in law did tell me the only 2 people who have not confused those two names are Max and Sam themselves.

Might be a matter of time.

Sometimes you just having to go up the chain of command until you get to the person who has the power to actually do something.

Have a wonderful trip.

I was going to suggest you request to speak to a manager, because the original response sounded outrageous and ridiculous

If something gets screwed up there's only one entity to deal with.

call Delta. I did something similar and they fixed it, but I couldn't figure out how to do it on their website.

Get your mind out of the gutter. I wrote "Airline Story"; not "Massage".