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LiberalElite

(14,691 posts)
Thu Jul 2, 2015, 05:30 PM Jul 2015

Whole Foods CEOs admit to overcharging, apologize

Source: CNN.com

Whole Foods execs are admitting the chain has been overcharging customers in New York City stores, but promised that if that ever happens again they'll give the food to customers for free.

Read more: http://money.cnn.com/2015/07/02/news/companies/whole-foods-overcharge-apology/



Since they've already done it TWICE, they should give several tons of food to food banks NOW.
29 replies = new reply since forum marked as read
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Whole Foods CEOs admit to overcharging, apologize (Original Post) LiberalElite Jul 2015 OP
Swell bucolic_frolic Jul 2015 #1
Some of the fish out there has to be wrung out before you cook it Warpy Jul 2015 #3
"Alaska Wild Caught Salmon" PSPS Jul 2015 #12
....! KoKo Jul 2015 #20
They don't even have to ship to china. They have huge barges full of 'workers' parked out at sea Sunlei Jul 2015 #23
Organic produce has zero differences w/regularly grown produce* so most of .... Botany Jul 2015 #2
You might be interested in this. valerief Jul 2015 #9
sorry i was trying to give out science not woo. Botany Jul 2015 #11
Not wanting to eat MsInformed Jul 2015 #19
In England they did a 10 year study of Organic Produce vs Regulart Produce ..... Botany Jul 2015 #21
Organic food seller overcharging. Archae Jul 2015 #4
accidentally passiveporcupine Jul 2015 #5
Because if you get it for free, you don't have a case against them bigworld Jul 2015 #6
Yes bucolic_frolic Jul 2015 #13
I'm sorry onethatcares Jul 2015 #7
I shopped there for a while shenmue Jul 2015 #8
What was their M.O., anyway? Thumb on the scale? inaccurate scales? bigworld Jul 2015 #10
Incorrect labeling catchnrelease Jul 2015 #14
I wonder if it was foods prepared in the stores TexasBushwhacker Jul 2015 #22
Great idea! catrose Jul 2015 #15
Another apology from Mackey? catchnrelease Jul 2015 #16
Unfortunately, Wild Oats was doomed TexasBushwhacker Jul 2015 #28
I think more stores do it. It's a business model. nm rhett o rick Jul 2015 #17
I think therefore it am ToxMarz Jul 2015 #18
The Woodland Hills whole Foods is in a perfect spot olddots Jul 2015 #24
Toss them in the slammer. Owl Jul 2015 #25
My son works for Whole Foods and this makes his head explode. IADEMO2004 Jul 2015 #26
They definitely overcharge on their products. romanic Jul 2015 #27
It is not called Whole Paycheck for nothing. kwassa Jul 2015 #29

bucolic_frolic

(43,162 posts)
1. Swell
Thu Jul 2, 2015, 05:37 PM
Jul 2015

Alaska Wild Caught Salmon at $27.99 a pound.

Of course other retailers seem to soak the fish in something that makes it
swell and hold more water, adding weight. Or maybe I'm just paranoid
about that off-white milky runoff before the fish is cooked - and shrinks
down to 1/3 its original size.

Warpy

(111,261 posts)
3. Some of the fish out there has to be wrung out before you cook it
Thu Jul 2, 2015, 05:41 PM
Jul 2015

they have forced so much extra water into it.

Costco frozen fish is really the best, processed and vacuum packed on the boats, no water added. There are just a few dribbles of water out of the package when you open it, normal for cell breakdown during freezing. If you're a fish eater in a land locked state, this is the only way to go.

PSPS

(13,598 posts)
12. "Alaska Wild Caught Salmon"
Thu Jul 2, 2015, 06:47 PM
Jul 2015

You may be interested to know that salmon that is "Wild Caught" means this:

Fish is caught.
Fish is frozen.
Fish is shipped to China.
Fish is thawed and filletted
Fish is re-frozen
Fish is shipped back to the US
Fish is sold as either frozen or thawed.

BUT IT'S WILD CAUGHT!!11!1!

Here's one of dozens of stories about this practice:

http://www.seattletimes.com/business/nw-salmon-sent-to-china-before-reaching-us-tables/

Sunlei

(22,651 posts)
23. They don't even have to ship to china. They have huge barges full of 'workers' parked out at sea
Sat Jul 4, 2015, 02:35 PM
Jul 2015

empty the nets, 'by-catch', trash fish, sharks and all, into a freezer box.

those slaves will sort through and pack everything, nothing is wasted even bits and bones, seals and dolphins? sea birds, and whale carcass can grind up and go in the pet food piles.

Even an industry built up around those jumping carp infesting Americas fresh water and spent laying hens in the million hen factory farms. They stuff those in a ship-box alive, flash freeze them and let the slave workers process into 'foods'.

Botany

(70,504 posts)
2. Organic produce has zero differences w/regularly grown produce* so most of ....
Thu Jul 2, 2015, 05:38 PM
Jul 2015

..... Whole Foods is a scam.


* that is not say that organic production of food is not better for the environment and
that some traditionally grown produce, dairy, meat, and other things might have some
chemical contamination but a carrot is a carrot.

MsInformed

(48 posts)
19. Not wanting to eat
Thu Jul 2, 2015, 10:21 PM
Jul 2015

pesticide or herbicide residues is not "woo". It's about science and trust in commercial entities.

Botany

(70,504 posts)
21. In England they did a 10 year study of Organic Produce vs Regulart Produce .....
Fri Jul 3, 2015, 10:54 AM
Jul 2015

..... and they found no difference at all between the two.

passiveporcupine

(8,175 posts)
5. accidentally
Thu Jul 2, 2015, 05:53 PM
Jul 2015

Last edited Thu Jul 2, 2015, 06:28 PM - Edit history (1)

executives admitted that some customers had been accidentally overcharged for sliced fruit, fresh squeezed juices and sandwiches by workers who made errors.


No...if it only happened once or twice, that's an accident. When it is happening regularly, that is from top/down management practices.

Whole foods isn't the only one to do it. I see so many things wrong with the way meat is packaged in those Styrofoam trays, where extra skin and fat on chicken pieces are hidden underneath, so you can't see what you are paying for, and so much water in the package that if you poke a hole in the plastic it will leave a trail on the floor all the way up to the cash register.

I've never purchased any prepared fruit or veggie trays, so I don't know how often they are mis-weighed, but when I buy cauliflower, it's wrapped in cellophane and half of it is greens and stalk, not flowerettes. Cauliflower is very good for you, but I rarely buy it because I feel so ripped off every time I do.

I do wish I knew if I could trust my kitchen scale. I might have to break down and get a digital one. I often notice that what I weigh at home does not match the package weight.

Oh, and don't get me started on styro packs and plasticized butcher paper, instead of waxed paper.

bigworld

(1,807 posts)
6. Because if you get it for free, you don't have a case against them
Thu Jul 2, 2015, 06:10 PM
Jul 2015

... he's just counting on people not to report this kind of thing.

Are we supposed to carry our own little calibrated scales with us?

onethatcares

(16,168 posts)
7. I'm sorry
Thu Jul 2, 2015, 06:17 PM
Jul 2015

if you might have been cheated by our methods but rest assured we'll give you pennies on the dollar for what you were cheated out of.

This has turned into the United States of Fraudulent Enterprise.

At least when organized crime was up front and in our faces we knew what was going on. Now, organized crime wears nicer suits and goes on teevee to apologize.

They should have their hands cut off to signify they are thieves.

Ever noticed the lack of RICO prosecutions in the past 30 years?

shenmue

(38,506 posts)
8. I shopped there for a while
Thu Jul 2, 2015, 06:27 PM
Jul 2015

The food's good, but dang, it costs.

I bet this does serious damage and they may have to sell the company and change their name.

I feel sorry for the clerks who work there. Not the bosses, just the people at the stores who earn hourly wages.

catchnrelease

(1,945 posts)
14. Incorrect labeling
Thu Jul 2, 2015, 07:11 PM
Jul 2015

Packaged foods had incorrect weights on their labels, so you might be charged the price for 5 lbs of an item but there was really only 4lbs of it in the package. Per the article there were many many incidents of this and it was almost always in favor of WF.

TexasBushwhacker

(20,190 posts)
22. I wonder if it was foods prepared in the stores
Fri Jul 3, 2015, 08:33 PM
Jul 2015

or if it was food packaged by suppliers. Either way, they have a big problem with their quality control, and that's something that WFM prides itself on. I worked for them for 5.5 years at their distribution center in Austin. If it was an issue with a supplier, it should have been caught at the distribution center for that region. We had a couple of guys who did QC fulltime, weighing packaged products, checking the quality if the contents, checking "sell by" dates, etc. Often we got the rejects, whether it was produce that was a bit too ripe, flowers that were too open or refrigerated goods that didn't have enough shelf life.

catrose

(5,066 posts)
15. Great idea!
Thu Jul 2, 2015, 07:15 PM
Jul 2015

How many times do they get to say they're sorry? And for a company whose nickname is Whole Paycheck?

catchnrelease

(1,945 posts)
16. Another apology from Mackey?
Thu Jul 2, 2015, 07:18 PM
Jul 2015

This guy is such a jerk. This also happened in California a couple of years ago, before that he had to retract his statement that 'Obamacare' is fascism, before that he was caught trolling message boards trying to bring Wild Oats stock prices down when he was trying to buy out WO. He seems to be ethically challenged in a big way. Wish I had Wild Oats back!

TexasBushwhacker

(20,190 posts)
28. Unfortunately, Wild Oats was doomed
Sat Jul 4, 2015, 09:52 PM
Jul 2015

Many of their stores were too small to be competitive. They hadn't been profitable for years before WFM bought them. But you are correct. What Mackey did was unethical.

 

olddots

(10,237 posts)
24. The Woodland Hills whole Foods is in a perfect spot
Sat Jul 4, 2015, 07:53 PM
Jul 2015

across from the Lamborgini dealer and next door to the Porsche dealer. .A true food botique for the beautiful people .

IADEMO2004

(5,554 posts)
26. My son works for Whole Foods and this makes his head explode.
Sat Jul 4, 2015, 09:01 PM
Jul 2015

He travels some opening new stores and can't imagine something so stupid.

romanic

(2,841 posts)
27. They definitely overcharge on their products.
Sat Jul 4, 2015, 09:34 PM
Jul 2015

I remember going to a WF one near my job to grab some produce; I went ahead to the health area and got a small bottle of tea tree oil - $15! D: I got it because I was too lazy to go to another store and paid for it along with apples, bananas, an avocado and some sweet potatoes. All of which came to a grand total of nearly $40 for just produce and a thing of oil (they had a small plastic bowl of cut fruits they were selling for $7, I'm not paying that!). :/

Turns out I could have gotten tea tree oil with a known brand name for 3 dollars cheaper at a local health foods store. Guess where I buy my oils now? Not at Whole Foods.

kwassa

(23,340 posts)
29. It is not called Whole Paycheck for nothing.
Sat Jul 4, 2015, 09:58 PM
Jul 2015

We shopped there a bit after it first opened, and it is a very nice market with very high prices.

Great stuff.

We found many much cheaper alternatives. Trader Joes, the poor man's gourmet store. Costco for some foods. Almost anywhere for cheaper fresh produce, including farmer's markets, CSAs, and now a local Asian supermarket.

The ownership is Asian, but it is a multicultural market, with aisles devoted to Indian foodstuffs, Hispanic items, etc. We eat a lot of homemade hummus, and this market has 9 kinds of tahini, all infinitely better than locally packaged brands.

Whole Foods is for lazy rich people.

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