Although I have never been one of their customers, I was harassed by their debt collectors. Calls two and three times a day for weeks. The robocalls were not for me but for someone with the same last name and first initial. The worst part - they had absolutely no mechanism to tell them that they had the wrong number either on the calls or through their offices. Every menu chain required that you enter an account number to reach a human. I had no account number since I was not the customer they were berating.

I finally put in a complaint with the state consumer agency and they got T-Mobile to stop calling me. I still have the letter from them promising to permanently remove my number from their lists. They WOULD NOT promise to correct the contact methods so that people who were erroneously contacted could get off their lists.

I don't care if T-Mobile becomes the only phone company in the world I will NEVER do business with them.

The year that I went through the T-Mobile crap was the same year I got both knees replaced then had carpal tunnel surgery on one hand. The next year my husband had to get surgery on his foot, my Dad died, my husband was T-boned and totaled his car and I had carpal tunnel surgery on the other hand.

I was just glad to get them to stop calling me.

I hope it's getting better.

I was lucky to know my father for 62 years. His goal was to make it to 90 years old and he did it. I think Mom's goal is to make it to 100 and at the rate she's going she's going to make it!

I did consider suing T-Mobile but it just wasn't worth the hassle.

phone I 'bought" on no-interest credit, the phone payment being divided over 24 months. I could have used my old flip phone at no extra charge instead but wanted a new phone

T-Mobile has to be number one, by far. I'm sure I'm not alone in this.

We have had T-Mobile for seven years now and have never had a problem with them, either as a carrier, or with their Customer Service. Of course, in the interest of full disclosure, we always pay cash for our phones up front. When we discovered that our bill date on our new plan was akwardly falling at the end of the month, I called them to see if we could move it to the beginning of the month, they just comped me the extra 10 days and moved the bill date.

The only problem I have had with T-Mobile is they made me pay for a new sim card after their customer service screwed up my MiFi account. Meanwhile I have used gigabytes and gigabytes of free roaming data.

They also add a service charge of about 125.00 to your bill if your phone is off contract and you opt to keep the same number when you switch providers.

such as misleading customers about its so-called unlimited data plan and also for overcharging customers. None of the major carriers are angels.

Financing phones is silly. Last time I needed a new phone I went over to Target, bought a new smartphone for $50 and popped my sim card out of my old, dead phone and into my shiny new one.

A few years back I moved from my postpaid plan with T-Mobile to a prepaid one, the only effective difference being that I saved $20 a month.

T-Mobile has no contracts for its cell service, and you can bring your own device or buy a phone without any contract limitations. You can quit any time you want without fees or penalties.

If you don't have a phone and don't want to buy one outright, T-Mobile will also finance you any phone they carry for 0% interest for up to two years. They are upfront about the one catch with their financing...you MUST be a T-Mobile customer to stay financed. If you cancel your service, your financing gets cancelled too and you must pay the remaining outstanding balance on your phone. You purchased the phone and took on the debt when you walked out the door, and cancelling their service simply makes the remaining debt come due immediately. There are no early termination fees and no penalties. The two year thing also isn't a contract requirement, they simply structure their financing so that you can pay the phone off in two years making only the minimum payments. Pay above the minimum and you can pay the phone off even faster.

If I finance a $300 phone, pay $20 a month and cancel my service after a year, the only "fee" T-Mobile requests is the $60 I still owe on the phone. I had to sign in three different places to confirm that I understood this.

I can't comment as to their debt collection practices, because I've never dealt with it.