T-Mobile deceived customers with false ring tones on failed phone calls
Source: Ars Technica
T-Mobile USA has agreed to pay a $40 million fine after admitting that it failed to complete phone calls in rural areas and used "false ring tones" that created the appearance that the calls were going through and no one was picking up.
"To settle this matter, T-Mobile admits that it violated the Commission's prohibition against the insertion of false ring tones and that it did not correct problems with delivery of calls to certain rural areas," states an order issued by the Federal Communications Commission today.
T-Mobile will pay the $40 million fine into the US Treasury. FCC Commissioner Mignon Clyburn criticized the commission for not getting refunds for customers.
T-Mobile admitted that it used the fake ring tones on "hundreds of millions of calls" each year, the FCC said. It's not clear how many of these calls weren't completed at all, because T-Mobile used the fake ring tones on many types of calls that took longer than usual to complete.
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Read more: https://arstechnica.com/information-technology/2018/04/t-mobile-deceived-customers-with-false-ring-tones-on-failed-phone-calls/
DRoseDARs
(6,810 posts)Calls about job offers, welfare checks, desperate calls for help. How many live were negatively impacted, or lost, because of T-Mobile's actions? And who else is doing this dirty trick?
Julian Englis
(2,309 posts)But no outage on Fox.
zipplewrath
(16,646 posts)If this was a mom and pop outfit, someone be'd going to jail.
Honeycombe8
(37,648 posts)To give the impression their services had wider areas of service than they really did? That's so fraudulent to customers..it's downright criminal. They were FAKING their services that people were paying for?
I'm glad I learned of this. I was considering switching carriers...it's not going to be Tmobile NOW.
still_one
(92,242 posts)service
This is bad, and it is fraudulant, but since I just moved over I am going to stay put for the time being.
If I do move though it won't be back to AT&T, I would go with Verizon.
What is really outrageous is no compensation to the consumer was given, but I would hope people affected are organizing a class action suit against T-Mobile on this
Honeycombe8
(37,648 posts)I do prepaid (Tracfone). So I was thinking of switching to Tmobile, since they have more phone options. But not NOW.
still_one
(92,242 posts)Last edited Tue Apr 17, 2018, 10:21 AM - Edit history (1)
the move for the time being, until I see what happens. I am not under contract with T-Mobile, so I can leave anytime.
Moving over from a GSM carrier like AT&T and T-Mobile to CDMA carriers like Verizon and Sprint, is they all handle LTE, and except in a few rural areas that have CDMA, if one has a later phone with the LTE bands, there should be no problem moving between the 4 major carriers, so as long as one has a later phone, the odds our good that it will be compatible.
In fact, Verizon will tell you if your phone you have will work on their network by just inputting the IMEI number. The phones I have are compatible with Verizon, so if I do decide to move, I shouldn't have any problem
What T-Mobile did is criminal in my view, however, if it wasn't for T-Mobile, I have no doubt that AT&T and Verizon would have never lowered their prices to competitive levels, which T-Mobile actually motivated them to do so because people were leaving the big carriers for T-Mobile, and that motivated them to do something
Honeycombe8
(37,648 posts)But some of hte better phones that I wanted w/Tracfone are CDMA. I don't know if they'd work well. Only one way to know, I guess.
still_one
(92,242 posts)CDMA phones you are looking at with Tracfone are CDMA, if they are later phones I am pretty sure they also support some if not all of the LTE bands.
Right now I would avoid Huawei and ZTE branded phones because the government is telling people not to use them because of security concerns, which I believe is hogwash, and politically motivated by the potential trade-war that has been brewing. Safer to stick with the Apple, Samsung, LG, etc, brands depending if your preference is IOS or Android
Just see what bands the phone you like are supported if you are considering moving to anther carrier later.
Here is a great forum which covers all the mobile carriers, including tracfone that you may want to check out.
https://howardforums.com/content.php
and here is the section that covers Tracfone:
https://howardforums.com/forumdisplay.php/330-Tracfone-Net10
Honeycombe8
(37,648 posts)I will stick with GSM, I think, because there are more towers in my area. But thought I'd get a new phone. I can't block on my current phone, and some other quirks. It's a cheap LG. It works fine, but I'd like to block robocalls & do a few other things.
Crash2Parties
(6,017 posts)"T-Mobile will pay the $40 million fine into the US Treasury"
Nothing like having a chairman w/ strong ties to the industry they're supposed to be regulating FOR THE PEOPLE.
still_one
(92,242 posts)herding cats
(19,565 posts)My clients kept saying I wasn't picking up and more than a couple speculated it was their carrier causing problems. I lost clients due to this last year and I am angry!
paulkienitz
(1,296 posts)keithbvadu2
(36,829 posts)Snake Plissken
(4,103 posts)and then deny it when he got caught.
Leith
(7,809 posts)I'll bet it wasn't just rural customers.
I went through about a year of my calls going staticky then dropping the call for no reason. Now we're going through a battery drain situation where the phone needs recharging after 4 hours with no activity, no calls, no texts, and no apps running. When I google the problems, I see that others have asked the same thing as far back as 2012 or 2013.
I think they're doing it on purpose to get people to spend hundreds to upgrade.
Nitram
(22,822 posts)to test them, causing your phone to emit a single ring in the middle of the night. The denied it for years.