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Redfairen

(1,276 posts)
Tue Mar 4, 2014, 12:12 PM Mar 2014

Radio Shack to close 1,100 stores

Source: USA Today

After reporting dismal fourth-quarter earnings, Radio Shack said Tuesday that it would close about 1,100 poorly performing stores, roughly 20% of the electronic retailer's locations.

The store closings will leave about 4,000 locations in the U.S. The company has been struggling to revamp its stores for the past year.

Total net sales and operating revenues were $935.4 million in the fourth quarter, vs. $1,171.4 million last year, a 20% decline. Comparable store sales were down 19%, which the company blames on poor performance in its mobile phone business.




Read more: http://www.usatoday.com/story/money/markets/2014/03/04/radio-shack-to-close-stores/6007317/

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Radio Shack to close 1,100 stores (Original Post) Redfairen Mar 2014 OP
I don't see how they've made it as long as they have. nt rrneck Mar 2014 #1
Pretty amazing when you look at the list of electronic retailers who have fallen KurtNYC Mar 2014 #7
I don't either, but one reason may be that anyone who bought something from them, olddad56 Mar 2014 #9
I worked there about a million years ago... rrneck Mar 2014 #11
I worked in electronics since the 70's tech3149 Mar 2014 #12
Yep, same here! n/t RKP5637 Mar 2014 #28
some of the worst customer service - ever tomm2thumbs Mar 2014 #2
I'd buy a warranty on earbuds, & they refused to refund defective ones at the store. closeupready Mar 2014 #4
I returned a couple of things once, but did not have a receipt for one of the items, it RKP5637 Mar 2014 #29
I so hear you, I really do. Can't tell you how often closeupready Mar 2014 #31
... RKP5637 Mar 2014 #32
They didn't change what needed changing Kelvin Mace Mar 2014 #5
ahhhhh the battery club! tomm2thumbs Mar 2014 #25
I used to work for Tandy. Never again. AtheistCrusader Mar 2014 #6
Radio Shack, "the home of the rotary dial cell phone". russspeakeasy Mar 2014 #3
Ohhhhhhhhhhhhh, good one! RKP5637 Mar 2014 #34
This is why asking "business experts" for help is a bad idea jmowreader Mar 2014 #8
That ought to chap some asses after an 8 million dollar Superbowl ad buy. n/t Earth_First Mar 2014 #10
Amazon should buy them out and create small Amazon stores DJ13 Mar 2014 #13
Amazon has no interest in spending money on bricks and mortar stores. Nye Bevan Mar 2014 #19
Amazon Brick-and-Mortar Location Will Showcase Line of Electronics DJ13 Mar 2014 #21
Well, that article was from over 2 years ago, and it hasn't happened yet. Nye Bevan Mar 2014 #22
I dont believe Amazon would do it DJ13 Mar 2014 #24
Amazon doesn't need a store to showcase their products. That is what Best Buy is for. olddad56 Mar 2014 #37
Too true. Codeine Mar 2014 #38
do they still ask for your phone number when you buy batteries? nt pothos Mar 2014 #14
I bought a computer battery about 7 years ago (out of desperation) tofuandbeer Mar 2014 #18
Where the heck will we go now to buy resistors and other electronic flotsam? Kablooie Mar 2014 #15
You'll have to Berlin Expat Mar 2014 #16
How about 500 resistors for $11.95, delivered free the day after tomorrow? Nye Bevan Mar 2014 #20
Fry's Electronics Mosby Mar 2014 #30
The last time I stopped by the local RS for a few components SeattleVet Mar 2014 #33
Yeah. Most of my fiddling around has been with an Arduino ... Kablooie Mar 2014 #36
Online I guess PD Turk Mar 2014 #35
It's never a good thing to see people lose jobs tofuandbeer Mar 2014 #17
I used to buy stuff there all the time when they actually... Historic NY Mar 2014 #23
Another false closing story? About a month ago they were supposed to close 500. Didn't happen. progressoid Mar 2014 #26
I never go there. Only as a very very last resort. I can't imagine buying something RKP5637 Mar 2014 #27

KurtNYC

(14,549 posts)
7. Pretty amazing when you look at the list of electronic retailers who have fallen
Tue Mar 4, 2014, 01:01 PM
Mar 2014

Federated
The Wiz
Sam Goody
CompUSA
Circuit City
Adrays
The Good Guys Inc
Crazy Eddie's
Incredible Universe
Computer City
Tweeter

olddad56

(5,732 posts)
9. I don't either, but one reason may be that anyone who bought something from them,
Tue Mar 4, 2014, 01:18 PM
Mar 2014

paid triple what the item was selling for some where else. They are like the 7-11 of electronic stores.

rrneck

(17,671 posts)
11. I worked there about a million years ago...
Tue Mar 4, 2014, 01:41 PM
Mar 2014

and the sales practices that got promoted were very predatory.

tech3149

(4,452 posts)
12. I worked in electronics since the 70's
Tue Mar 4, 2014, 01:44 PM
Mar 2014

RS was always the source of last resort. I'd only go there when haste was needed. I found very quickly that the active components were highly over rated and even when that was accounted for, you could expect a short term failure of something operating at half its stated ratings.
They actually did and probably do sell some good consumer electronics. But it is still a crapshoot.

I regret the fact that they have to, supposedly, close stores to remain profitable because it will eliminate access for people who need parts now.
The number of local electronics parts supply houses is probably a tenth of what it was in the 70's. Back then I could have an account with 10 different outlets and pick up my parts in 10 minutes. Today I've got one choice and have to drive half an hour to get there.
To make matters worse today, people don't fix things. With SMT and VLSI you don't fix things on your workbench. You have to rely on the manufacturers diagnostic and repair facility.

tomm2thumbs

(13,297 posts)
2. some of the worst customer service - ever
Tue Mar 4, 2014, 12:30 PM
Mar 2014

That, and I think the Tandy Corporation has been stuck in a time warp, unfortunately. They have turned something like modern electronics, which is the most ongoing 'newest' thing bringing change in our world and made it feel old.

I was always amazed as electronic inventory and barcodes were pretty much everywhere, they STILL used to write up receipts by hand on paper because they said their own systems could not handle the quantity of what they sold, ie. it would not work with their cashier system. That tells you EVERYTHING you need to know about how in sync they were with their own high-tech market and being 'cutting edge'.

Old world thinking from an old world corporation.

Here's their political hacksheet....



 

closeupready

(29,503 posts)
4. I'd buy a warranty on earbuds, & they refused to refund defective ones at the store.
Tue Mar 4, 2014, 12:38 PM
Mar 2014

Instead, they'd make you give them your email, and after the item was sent to a warehouse for checking, they'd email you a credit/gift code - this was standard operating procedure for years. I always thought that was rude, but put up with it because of the convenience of their locations for me.

Only recently have they started to refund you at the store, or let you exchange it for another.

These service gaffes are the kinds of things that happen when you let Wall Street run your shop.

RKP5637

(67,111 posts)
29. I returned a couple of things once, but did not have a receipt for one of the items, it
Tue Mar 4, 2014, 03:16 PM
Mar 2014

was under about $5. The clerk went around asking other clerks in the store if they had sold me the item. Like I was some kind of cheat coming in. And the manager was there, and I had bought several things for an antenna system the week before costing several hundred dollars in a pinch, I never used RS.

I was furious and made it well know in a loud voice. They gave me my few dollars back, as leaving I told them in a loud voice to go fuck them themselves, there are plenty of places to buy shit, one doesn't need to go to Radio Shack to buy shit!

I was really pissed off. What a creepy place! Years later it still pisses me off. The other thing about RS that was creepy was how they used to want your name, address and phone number even for cash items, like even dollar items. As far as I'm concerned RS can go totally out of business. They are crap for customer service, even worse than Circuit City used to be when around.

 

closeupready

(29,503 posts)
31. I so hear you, I really do. Can't tell you how often
Tue Mar 4, 2014, 04:22 PM
Mar 2014

I've kind of had the same thought. If it weren't for the fact that they are literally across the street, I'd go the extra block to Best Buy.

 

Kelvin Mace

(17,469 posts)
5. They didn't change what needed changing
Tue Mar 4, 2014, 12:47 PM
Mar 2014

and changed that which was fine.

They used to hire qualified sales people back in the day, folks who knew electronics, as in how to use a soldering iron and build circuit boards. Their computers were BIG back in the early to mid 80s. (I owned a TRS-3 with dual disk drives and 48K RAM) and their computer stores staffed with people who knew computers, and not "Best Buy" knew them, but "Apple Genius on steroids" knew them.

But, they didn't make the transition to "IBM compatible" systems until very late in the game, and never got their footing again. They have been stumbling toward a face plant since the 90s and I have marveled they last this long.

These days, they don't even try to get you to sign up for their battery club.

AtheistCrusader

(33,982 posts)
6. I used to work for Tandy. Never again.
Tue Mar 4, 2014, 12:52 PM
Mar 2014

The mistreatment of the employees... I had to check EVERY paycheck with a fine toothed comb. Some bounced. Some were late.

They didn't give a shit about employees.

jmowreader

(50,560 posts)
8. This is why asking "business experts" for help is a bad idea
Tue Mar 4, 2014, 01:07 PM
Mar 2014

RadioShack needs to be a place you go to get technology you can't get anywhere else in the area at prices competitive with online. They're running a place that looks very much like the Home Entertainment department at Target or Walmart.

DJ13

(23,671 posts)
13. Amazon should buy them out and create small Amazon stores
Tue Mar 4, 2014, 01:44 PM
Mar 2014

Showcase their products with an onsite ordering and pickup system.

Nye Bevan

(25,406 posts)
19. Amazon has no interest in spending money on bricks and mortar stores.
Tue Mar 4, 2014, 02:17 PM
Mar 2014

I would expect to see Amazon offering guaranteed same-day delivery for most of their products across most of the US before I see them operating bricks and mortar outlets.

DJ13

(23,671 posts)
21. Amazon Brick-and-Mortar Location Will Showcase Line of Electronics
Tue Mar 4, 2014, 02:22 PM
Mar 2014
http://www.trendhunter.com/trends/amazon-brick-and-mortar?ModPagespeed=noscript

Amazon has been contemplating showcase stores for a long time.

Radio Shack would give them the locations, and RS has been an outlet for ordering and pickup of merchandise for decades.

Nye Bevan

(25,406 posts)
22. Well, that article was from over 2 years ago, and it hasn't happened yet.
Tue Mar 4, 2014, 02:25 PM
Mar 2014

Perhaps I am wrong but I would be very surprised.

 

Codeine

(25,586 posts)
38. Too true.
Wed Mar 5, 2014, 07:53 PM
Mar 2014

Best Buy is where you go to fiddle with stuff before you order it online for thirty bucks less with free 2-Day shipping from Amazon Prime.

tofuandbeer

(1,314 posts)
18. I bought a computer battery about 7 years ago (out of desperation)
Tue Mar 4, 2014, 02:11 PM
Mar 2014

and they didn't ask for my phone number...I felt like I was WAY overcharged, though.

Kablooie

(18,634 posts)
15. Where the heck will we go now to buy resistors and other electronic flotsam?
Tue Mar 4, 2014, 01:55 PM
Mar 2014

It seems all the electronic parts stores are closing shop.
Several independent ones I know are gone now.

Berlin Expat

(950 posts)
16. You'll have to
Tue Mar 4, 2014, 02:07 PM
Mar 2014

fly to the Czech Republic, where in my town, we still have three independent electronics store.

Hell, they even still sell vacuum tubes!!

Mosby

(16,319 posts)
30. Fry's Electronics
Tue Mar 4, 2014, 03:28 PM
Mar 2014

I think RS lost it's focus years ago, they now seem like a cell phone store.

They used to be big in scanners, CBs and stereo equipment, but when those product lines dried up so to speak they didn't know where to go.

I still shop at RS for electronic odds and ends, I recently bought a nice little am/fm radio with a speaker, something that's pretty hard to find believe it or not.

I really miss their catelogs, when I was young I would pick one up every year.

SeattleVet

(5,477 posts)
33. The last time I stopped by the local RS for a few components
Tue Mar 4, 2014, 04:25 PM
Mar 2014

they didn't have a LOT of the common values, or even a slot for them. Complete waste of time.

I hated being pressed to buy a new cellphone every time I got a bit of wire or a knob for a pot.

For components now I use Jameco or Ramsey, and SparkFun or Adafruit for Arduino stuff or larger projects. If I need something quickly it's not too long a drive to the Fry's.

Kablooie

(18,634 posts)
36. Yeah. Most of my fiddling around has been with an Arduino ...
Tue Mar 4, 2014, 09:43 PM
Mar 2014

and I did buy parts from SparkFun.
I think RS actually did start selling some Arduino parts but they were overpriced.
Also Ebay a good choice because you can get parts from China for a fraction of the normal cost.
I picked up a real time clock module for about 2$. It works fine.

Ordering online isn't too bad except you have to wait for the parts to be delivered instead of picking them up right away.

PD Turk

(1,289 posts)
35. Online I guess
Tue Mar 4, 2014, 04:35 PM
Mar 2014

Radio shack's selection of that stuff has been pretty poor for quite a while now. We have a local brick and mortar in tulsa that has a lot of that stuff, resistors and capacitors galore, but we still have to go online to get good audio grade transistors, opamps etc.

Historic NY

(37,451 posts)
23. I used to buy stuff there all the time when they actually...
Tue Mar 4, 2014, 02:36 PM
Mar 2014

sold radio, antennas and electronic thing-a-ma-jigs. if you were working on a project or installing a car radio... I would go in and they would say no we don't sell that stull, my answer was well you did. Now I check e-bay or vintage electronic places. Stinks when you have to wait a month for an item to be sent from China to adapt a radio wire harness.

RKP5637

(67,111 posts)
27. I never go there. Only as a very very last resort. I can't imagine buying something
Tue Mar 4, 2014, 03:03 PM
Mar 2014

from RS that is anything more than a simple tool, adapter, something like that. I've been in electronics for years, most of their stuff we use to laugh at.

I also find the staff in RS 'sometimes' rather augmentative and often clueless. Like they had better plans for their lives but hard luck ended them up working in RS. I'm surprised they have survived this long, better stores than RS have faded away.

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