Welcome to DU! The truly grassroots left-of-center political community where regular people, not algorithms, drive the discussions and set the standards. Join the community: Create a free account Support DU (and get rid of ads!): Become a Star Member Latest Breaking News General Discussion The DU Lounge All Forums Issue Forums Culture Forums Alliance Forums Region Forums Support Forums Help & Search

mahatmakanejeeves

(57,489 posts)
Fri Oct 3, 2014, 02:25 PM Oct 2014

Marriott Pays $600,000 for Blocking WiFi at Nashville’s Opryland Hotel

Source: The Wall Street Journal.

Hotel Accused Of Blocking Personal Wi-Fi Signals In Convention Hall

By Gautham Nagesh
Oct. 3, 2014 12:48 p.m. ET

Marriott International Inc. agreed to pay a $600,000 civil penalty for blocking people from using personal Wi-Fi networks at Nashville’s Gaylord Opryland Hotel and Convention Center, one of the largest hotel and convention centers in the eastern U.S.

The Federal Communications Commission announced a settlement with Marriott on Friday, which bars Marriott from using the blocking feature on its Wi-Fi monitoring system at the Gaylord Opryland. The FCC, in its complaint, accused Marriott of blocking personal Wi-Fi signals in convention halls to encourage guest to pay to use its Wi-Fi offerings.
....

The FCC received a complaint in March 2013 from an individual who attended a function at the Gaylord Opryland that alleged the hotel “was jamming mobile hot spots so that you can’t use them in the convention space.” The FCC found after an investigation that employees at the Gaylord Opryland has been blocking wireless hot spot networks created by guests, while charging conference attendees anywhere from $250 to $1,000 to use the Gaylord’s Wi-Fi service in the conference center.

Under the consent decree, Marriott must stop using Wi-Fi blocking technology and file reports with the FCC for three years, along with paying the civil penalty.

Write to Gautham Nagesh at gautham.nagesh@wsj.com

Read more: http://online.wsj.com/articles/marriott-pays-600-000-for-blocking-wifi-at-nashvilles-opryland-hotel-1412354894



I moved this over here from Economy, as it seems to be getting traction.

Here's the same thing, from another source, but this time with a link to the decree (which I have greatly simplified from the original link):

Marriott must pay $600,000 for blocking personal Wi-Fi hotspots

Here’s some payback for everyone who has felt gouged by hotel charges for Wi-Fi service: Marriott International has to pay $600,000 following a probe into whether it intentionally blocked personal Wi-Fi hotspots in order to force customers to use its own very pricey service.

The U.S. Federal Communications Commission looked into allegations that employees of Marriott’s Gaylord Opryland Hotel and Convention Center in Nashville used signal-blocking features of a Wi-Fi monitoring system to prevent customers from connecting to the Internet through their personal Wi-Fi hotspots, the regulator said in its consent decree. The hotel charged customers and exhibitors $250 to $1,000 per device to access Marriott’s Wi-Fi network.

The hotel’s Wi-Fi blocking violated the U.S. Communications Act, the FCC said.
18 replies = new reply since forum marked as read
Highlight: NoneDon't highlight anything 5 newestHighlight 5 most recent replies
Marriott Pays $600,000 for Blocking WiFi at Nashville’s Opryland Hotel (Original Post) mahatmakanejeeves Oct 2014 OP
Talk about theft. Marriott has some nerve, doing this to its paying customers. CaliforniaPeggy Oct 2014 #1
the thing is they actively blocked non-customers from ChairmanAgnostic Oct 2014 #4
I was expecting this to be in regards to SoapBox Oct 2014 #2
Its always amazed me that Marriott, Hilton, etc charge, but Motel 6 doesnt. 7962 Oct 2014 #3
Motel 6 does charge! Try staying in Modesto California. genwah Oct 2014 #9
For Motel6 it varies by location MurrayDelph Oct 2014 #12
personal vs business travelers. The hotel business model is screwing businesses and their TeamPooka Oct 2014 #10
business travelers don't stay at Motel 6, their company pays for expensive hotels pstokely Oct 2014 #15
I'm boycotting Marriott for another reason... Bryce Butler Oct 2014 #5
Pretty light penalty. Marriott should also have to provide free WiFi for the same length of time it yellowcanine Oct 2014 #6
It said something about the 600k was in addition to any civil penalties pipoman Oct 2014 #8
Only people who would get any money in a class action lawsuit are the lawyers. yellowcanine Oct 2014 #11
I have experienced this in many locations BadGimp Oct 2014 #7
Awesome! catrose Oct 2014 #13
Guess they were trying to make up for all the money they lost by dumping their porn channels....? nt MADem Oct 2014 #14
Corporate America hates it when people share. hunter Oct 2014 #16
I avoid hotels without free internet. It infuriates me. mainer Oct 2014 #17
Kicked and recommended. Uncle Joe Oct 2014 #18

CaliforniaPeggy

(149,640 posts)
1. Talk about theft. Marriott has some nerve, doing this to its paying customers.
Fri Oct 3, 2014, 02:45 PM
Oct 2014

I know when I travel, having Wi-Fi in my room is very important.

These bastards interfere with that to their peril.

ChairmanAgnostic

(28,017 posts)
4. the thing is they actively blocked non-customers from
Fri Oct 3, 2014, 02:55 PM
Oct 2014

using someone else's free wifi. Opryand offers its visitors free wifi. So Marriott pirates blocked it and offered them pay per wifi at a price.

SoapBox

(18,791 posts)
2. I was expecting this to be in regards to
Fri Oct 3, 2014, 02:46 PM
Oct 2014

blocking some group form speaking freely.

But it was only to try to wring more money out of customers.

Surprise scam...not.

 

7962

(11,841 posts)
3. Its always amazed me that Marriott, Hilton, etc charge, but Motel 6 doesnt.
Fri Oct 3, 2014, 02:55 PM
Oct 2014

Cheaper hotels give wifi for free, but pay over 100.00 for a room and they want you to pay 10-15 bucks a day for theirs. Seems like the low end hotels would be like low end airlines, charge for everything.

MurrayDelph

(5,299 posts)
12. For Motel6 it varies by location
Fri Oct 3, 2014, 04:42 PM
Oct 2014

Some offer free Internet for anyone. Some offer it for AARP members. Most charge per device.

TeamPooka

(24,229 posts)
10. personal vs business travelers. The hotel business model is screwing businesses and their
Fri Oct 3, 2014, 04:02 PM
Oct 2014

expense account traveling employees

pstokely

(10,528 posts)
15. business travelers don't stay at Motel 6, their company pays for expensive hotels
Sat Oct 4, 2014, 07:49 AM
Oct 2014

their company accounts often pay for things like room service or overpriced pay per view movies

yellowcanine

(35,699 posts)
6. Pretty light penalty. Marriott should also have to provide free WiFi for the same length of time it
Fri Oct 3, 2014, 03:13 PM
Oct 2014

blocked access and refund WiFi fees to all customers for the period of time it blocked access. The only way this crap gets stopped is when the penalty is severe.

 

pipoman

(16,038 posts)
8. It said something about the 600k was in addition to any civil penalties
Fri Oct 3, 2014, 03:27 PM
Oct 2014

Look for a class action. ..

yellowcanine

(35,699 posts)
11. Only people who would get any money in a class action lawsuit are the lawyers.
Fri Oct 3, 2014, 04:15 PM
Oct 2014

Amounts per individual are too small. By the time the lawyers get done taking their share people would get about $10 each if they are lucky.

hunter

(38,317 posts)
16. Corporate America hates it when people share.
Sat Oct 4, 2014, 11:31 AM
Oct 2014

I think that's why they prefer small "nuclear" and dysfunctional families too, because these families are essentially easily manipulated "consumer" units.

Corporate America opposes actual communities of any sort; communities where people share things like open-source software, wifi, creative commons art, cars, and the like. They oppose socialized institutions such as a single payer national health plan or free public education. And they especially oppose worker unions.




mainer

(12,022 posts)
17. I avoid hotels without free internet. It infuriates me.
Sat Oct 4, 2014, 11:50 AM
Oct 2014

In Europe, all the hotels offer free internet. In the US, they nickel and dime you to death.

Latest Discussions»Latest Breaking News»Marriott Pays $600,000 fo...