https://www.dslreports.com/shownews/Broadband-ISPs-CableCos-Still-Least-Liked-of-Any-US-Industry-137051

Broadband ISPs, CableCos Still Least Liked of Any US Industry
by Karl Bode
Wednesday May 25 2016 18:30 EDT

A survey of 10,000 consumers has found that broadband ISPs and cable companies continue to have the worst customer satisfaction ratings of any industry in the United States -- despite countless, breathless claims by cable executives that things are improving. According to the 2016 Temkin Experience Ratings, TV service and Internet service providers tied with healthcare providers for the lowest average ratings in any industry.

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"The poster child for poor customer experience in these industries—Comcast—was not only the lowest-scoring TV service and Internet service provider, but was also one of the lowest-scoring companies in the entire Ratings," states the report. "It ranked 289th overall out of 294 companies for its TV service and ranked 284th overall for its Internet service."

It's worth noting that no company in the cable or broadband industries received anything higher than a "poor" rating. But among the best of the bad, DirecTV earned the highest score for the TV service industry with a rating of 57% and an overall rank of 182nd.

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