On what planet?

Call center jobs in the USA are generally low paying jobs, slightly over minimum wage.
My contention is that corporations really should be able to afford American call centers located oin the USA, especially since the pay is not that great!

Right now, my pay is about $29/hr, and I'm there not quite five years. If the call center jobs were unionized, then they might be well paying.

It was about $10 per hour, in 2010-2011

...the pay ranged from as low as $9.25 an hour to $14.75 an hour. Most of them provided bonus opportunities, also. I actually enjoyed some of them. I eventually, however, realized that I didn't want to spend the working years I have remaining wearing a headset!

There is VERY high turnover in that field however. They'll hire about 25 people for a training class and most likely only 5 or 6 will still be there a year later.

PEACE!

I mean, I wouldn't scoff at $14.75 an hour. Nowadays, that is a good wage in most regions. But still, how many call center workers make that much? Not many.

Considering my crappy wage, I enjoyed my job too, as long as the callers were mostly pleasant. But even if they were screaming and being nasty, at least I had the comfort of knowing that they were physically far away from me.

...although I didn;t say so in my post, I was meaning to agree with you.

The highest paying job's hourly rate comes to about 30K. With bonus potential it could go to about 40K. Of course, they drove you hard and if you varied from their metrics just a tad, your ass was OUT. Additionally, let's not forget that up here in Maine, we've had a teabagger bullying moronwhose striven to make the workers' environment into a Koch brothers' wet dream and there are few well paying jobs. Also additionally, the vast majority of call center jobs up here are about $9 to$10 an hour, which is a crap wage o expect to use to raise a family.

In the interests of full disclosure, I'm applying for some call center jobs now because the last 2+ years up here have been an employment NIGHTMARE for me. Thank god my wife has a good job and we live cheap!

Thanks for your feedback.

PEACE!

But first & foremost, bring these crappy-ass jobs back to the US! These days, a $10 per hour is at least something to keep you alive, and there will be a lot of people competing for the job.

I can't even count how many times callers said to me "How nice to speak to an American", meaning that they were able to understand my speech perfectly over the telephone. This is important for many people, and I do not blame them at all for wanting to talk to a person who speaks english as a first language, and in their own dialect. When I have to call customer service, I want to be able to know that I am communicating clearly over the telephone. The telephone adds a layer of difficulty to understanding speech. This is why North American, english speaking telephone operators are needed to answer english speaking North American calls.

The place I worked wanted a friendly, cool, and lighthearted environment so that we would be friendly, cool, and lighthearted to callers (I assume). There was usually a fairly large space in between calls, and we could browse the internet during down-time. No games or facebook or naughty stuff allowed of course, but HuffingtonPost was acceptable, some gentle humor sites like LOLCATS, cnet, and news sites, etc. were fine. I suppose that is why I put up with the low wages.
I heard that the other local call center, netflix, was better paid but was horribly stressful.

Unionized call center workers would tend to make a more than non-union.

Also a call center requires a whole bunch of technicians and engineers, and other support staff, a lot of it technical work, people who would get paid more.

But most call centers are horribly under paid. This bill would would help US call center workers by giving consumers a choice about where their call gets routed.

centers. Who wants to share personal info with someone in India where there are no privacy protection laws (not that the laws here are enforced.)