Welcome to DU! The truly grassroots left-of-center political community where regular people, not algorithms, drive the discussions and set the standards. Join the community: Create a free account Support DU (and get rid of ads!): Become a Star Member Latest Breaking News General Discussion The DU Lounge All Forums Issue Forums Culture Forums Alliance Forums Region Forums Support Forums Help & Search

CaliforniaPeggy

(149,636 posts)
Fri Jun 22, 2018, 02:02 AM Jun 2018

How disaster turned to joy, thanks to Nikon!

We're visiting DFW and his lovely wife here in Germany.

I was busy taking photos and then it was time to eat, so I placed the camera on a precarious perch.

A loud crash made me look and gasp. I picked up my camera and saw that the window on the back of the camera had a large crack across it.

The camera still worked but it needed to be fixed! The next morning we went to a local camera store, and they recommended that we take it to Nikon's local HQ. So we did.

A nice young lady took the camera upstairs and told us that they would have a look at it and see what was what.

Well. A bit later, she returned with the camera..............it had been fixed! New firmware, the dust removed from the CCD and a new piece of glass on the back!

Well, not quite new. She showed me these very tiny scratches on one edge. I would never have seen them if she hadn't pointed them out. They don't affect how the camera works or anything. Someone had found those scratches unacceptable.

The best part? NO CHARGE.

I was completely overjoyed! We shook hands, expressed our joy and then I wanted to take her photo and I sent her a copy.

Good Times! Major thanks to Nikon!


13 replies = new reply since forum marked as read
Highlight: NoneDon't highlight anything 5 newestHighlight 5 most recent replies
How disaster turned to joy, thanks to Nikon! (Original Post) CaliforniaPeggy Jun 2018 OP
Good news, Peg. elleng Jun 2018 #1
Thanks, my dear elleng! CaliforniaPeggy Jun 2018 #2
Why Germany competes successfully in the international economy. Sophia4 Jun 2018 #3
I think you're correct. Good service, often enough! CaliforniaPeggy Jun 2018 #4
Let me amend the phrase to "Good things happen to good people." Give a DU "Hi" to DFW & family. NBachers Jun 2018 #5
You are very kind, my dear NBachers! CaliforniaPeggy Jun 2018 #6
A big thanks to the local photo store in my town DFW Jun 2018 #7
This may not be free after all. Lionel Mandrake Jun 2018 #8
And here's my photo of the lovely young woman with Lionel Mandrake and DFW! CaliforniaPeggy Jun 2018 #9
What a great story..especially for folks like us. :) Solly Mack Jun 2018 #10
I need new glasses liberaltrucker Jun 2018 #11
You're welcome Major Nikon Jun 2018 #12
"I've got a Nikon camera, I love to take a photograph" NY_20th Jun 2018 #13
 

Sophia4

(3,515 posts)
3. Why Germany competes successfully in the international economy.
Fri Jun 22, 2018, 02:27 AM
Jun 2018

Good products. Good service. Not always, but often enough.

I'm not paid to say nice things about Germany. I just like that country after living there for a couple of years.

CaliforniaPeggy

(149,636 posts)
4. I think you're correct. Good service, often enough!
Fri Jun 22, 2018, 02:35 AM
Jun 2018

We really didn't know exactly what to expect, although we'd been told that they were nice people and so we might get lucky.

And we did.

NBachers

(17,120 posts)
5. Let me amend the phrase to "Good things happen to good people." Give a DU "Hi" to DFW & family.
Fri Jun 22, 2018, 03:05 AM
Jun 2018

Two of my favorite posters together!

DFW

(54,405 posts)
7. A big thanks to the local photo store in my town
Fri Jun 22, 2018, 01:08 PM
Jun 2018

I explained that Peggy was only here for a couple of days. They said all they would do is send it in to the Nikon place in northern Düsseldorf. They didn't handle business from individual customers, only local dealers, but they might make an exception for a tourist passing through on a recommendation from a local store.

It was only a 15 minute drive, and we didn't have a fixed schedule for the Neanderthal museum, so I drove out there with Peggy, Lionel Mandrake and the injured camera. Sure enough, the people there were just as nice as the people in my local store had said they were. Their customer service rep came down, took Peggy's camera with her, and returned maybe 20 minutes later with her camera as good as before, and with a few updates to boot. They weren't even equipped to make up a bill, as their business was only with stores that sent in their own customers' cameras for repair. So, they just said no charge, and spread the word that we care.

NIKON CARES!

Lionel Mandrake

(4,076 posts)
8. This may not be free after all.
Fri Jun 22, 2018, 01:12 PM
Jun 2018

We'll probably have to pay for the new signs that say "Nikon Headquarters ahead", "Nikon HQ next right", "Only 100 meters to Nikon", etc.

CaliforniaPeggy

(149,636 posts)
9. And here's my photo of the lovely young woman with Lionel Mandrake and DFW!
Fri Jun 22, 2018, 01:12 PM
Jun 2018

I sent her a copy, which she appreciated.



 

NY_20th

(1,028 posts)
13. "I've got a Nikon camera, I love to take a photograph"
Fri Jun 22, 2018, 08:22 PM
Jun 2018

[youtube]

[/youtube]

Sorry, but I couldn't help but think of this song while reading your thread.

Glad it worked out for you.
Latest Discussions»The DU Lounge»How disaster turned to jo...