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Baitball Blogger

(46,758 posts)
Sun Jun 24, 2018, 09:07 PM Jun 2018

Roku - I think we just got played by Spectrum.

Our problems began when a young technician dropped a hard line to our kitchen t.v. They couldn't fix the problem so they sold us on ROKU. The price seemed like a good switch because we would save money over time.

Well, we just installed two ROKUs and discovered that there is too much interference to run our regular t.v. I was dropped five times from HULU watching the latest episode of the Hand Maiden's tale. Just for kicks, I googled, ROKU is a piece of crap. LOL.

The problem could just be that our router can't handle all these new wireless units, but, it doesn't look promising.

Does anyone have good experiences with Roku?

44 replies = new reply since forum marked as read
Highlight: NoneDon't highlight anything 5 newestHighlight 5 most recent replies
Roku - I think we just got played by Spectrum. (Original Post) Baitball Blogger Jun 2018 OP
I've had 3 and they've worked very well. Dennis Donovan Jun 2018 #1
Thank you. Baitball Blogger Jun 2018 #2
Get a range extender JCMach1 Jun 2018 #43
I'm on Spectrum and have two Rokus teach1st Jun 2018 #3
I've been using Roku for years with no problems. I have 4 units running at once, never a problem. RKP5637 Jun 2018 #4
What router are you using? Baitball Blogger Jun 2018 #8
I have the one supplied by Frontier Communications for FIOS. it's a FiOS-G1100. RKP5637 Jun 2018 #15
Thank you. Baitball Blogger Jun 2018 #16
What router do you have? sweetloukillbot Jun 2018 #21
Netgear Nighthawk Baitball Blogger Jun 2018 #22
That shouldn't be the problem then, unless its faulty sweetloukillbot Jun 2018 #25
I'll look into it tomorrow. Baitball Blogger Jun 2018 #27
If you can use 5G, try it. sweetloukillbot Jun 2018 #28
Def something we wouldn't have thought about on our own. Baitball Blogger Jun 2018 #30
Rokus are great Taraman Jun 2018 #5
Never had it before, so I just assumed it was the Roku. Baitball Blogger Jun 2018 #10
Have had Roku for about two years cvoogt Jun 2018 #6
Hmm...interesting. Baitball Blogger Jun 2018 #11
I don't know about wireless, but my Roku box usually works great. I did a network cable to it. Liberal Veteran Jun 2018 #7
I've used Roku's for YEARS and YEARS and never had ANY problems Ferrets are Cool Jun 2018 #9
Thank you. Baitball Blogger Jun 2018 #12
2 Rokus and no problems techne7319 Jun 2018 #13
I think you're right. Baitball Blogger Jun 2018 #14
My new TV has a Roku built in. forgotmylogin Jun 2018 #17
I'm streaming with my five year old Roku DUgosh Jun 2018 #18
Former tech support for an ISP here sweetloukillbot Jun 2018 #19
I would love to put it on the 5ghz. Baitball Blogger Jun 2018 #23
If you log into your router and see a nearby network named Roku, it's the remote sweetloukillbot Jun 2018 #26
Definitely investigate a new router. OR call the manufacturer's customer service line yellowdogintexas Jun 2018 #20
We'll work through this problem. Lots of good advice on this thread. Baitball Blogger Jun 2018 #24
roku simple and good dembotoz Jun 2018 #29
I love my Roku's. dewsgirl Jun 2018 #31
I had to get a Wi-Fi range extender for Roku to work in my bedroom Kaleva Jun 2018 #32
We have three tvs lined up in a row - different rooms - Baitball Blogger Jun 2018 #33
I love my Roku but have been having recent problems csziggy Jun 2018 #34
How do I determine how many mbps that I'm receiving? Baitball Blogger Jun 2018 #38
I use DSLREports.com csziggy Jun 2018 #41
Thank you. Baitball Blogger Jun 2018 #42
Mine has worked great duforsure Jun 2018 #35
Replace your older Spectrum router/modem combo gateway device democratisphere Jun 2018 #36
I knew there was going to be some upgrading to do. Just didn't know where. Baitball Blogger Jun 2018 #39
I love my Roku. Fla Dem Jun 2018 #37
. Baitball Blogger Jun 2018 #40
No problems with mine. I set it and the router up myself, so it's sinkingfeeling Jun 2018 #44

Baitball Blogger

(46,758 posts)
2. Thank you.
Sun Jun 24, 2018, 09:13 PM
Jun 2018

May be the layout of the house. Router is on one end of the house and everything is in line from there. I think there's too much interference.

RKP5637

(67,112 posts)
4. I've been using Roku for years with no problems. I have 4 units running at once, never a problem.
Sun Jun 24, 2018, 09:14 PM
Jun 2018

It sounds to me like a router problem. It must have enough bandwidth to handle the streaming. And a good wifi signal level.

sweetloukillbot

(11,069 posts)
25. That shouldn't be the problem then, unless its faulty
Sun Jun 24, 2018, 09:57 PM
Jun 2018

I have a lower-end Nighthawk and it still pumps out an amazing wifi signal.

sweetloukillbot

(11,069 posts)
28. If you can use 5G, try it.
Sun Jun 24, 2018, 10:05 PM
Jun 2018

Nighthawks are REALLY good routers and also very expensive routers. The last thing I'm going to suggest is upgrading equipment like that since it can handle the load, your stream shouldn't require more than 15-20 mbps.
One other thing to check - if your stream is too hi-rez, that can cause issues as well, if your plan or modem can't handle the bandwidth. That's not usually an issue anymore though. But it would be a setting in the Roku, sometimes it will try and stream at 4K, even though your TV doesn't support it...

Taraman

(373 posts)
5. Rokus are great
Sun Jun 24, 2018, 09:14 PM
Jun 2018

I've had a couple for a few years and set up a half dozen people with them, and that's using wireless router. Sounds like you've other IT problems. Where's the interference from?

cvoogt

(949 posts)
6. Have had Roku for about two years
Sun Jun 24, 2018, 09:14 PM
Jun 2018

.. love it. Have had no issues. HAVE had issue with Hulu specifically, which I dropped. But Roku itself has been fine.

Liberal Veteran

(22,239 posts)
7. I don't know about wireless, but my Roku box usually works great. I did a network cable to it.
Sun Jun 24, 2018, 09:15 PM
Jun 2018

It ain't as pretty as wifi, but it works with nary a glitch. Once in a blue moon the software glitches, but not very often.

techne7319

(173 posts)
13. 2 Rokus and no problems
Sun Jun 24, 2018, 09:20 PM
Jun 2018

We have 2 Rokus (models 3 and 4) and have used them regularly for several years now. They are our only “TV” source. We have very few problems with them. They have been more reliable than any cable tv sevice I’ve previously had. Certain apps can sometimes act up though. Hulu has trouble continuing to the next episode of a show sometimes which can be annoying. We did spring for the biggest and fastest modem/router though and that may be something for you to consider.

forgotmylogin

(7,531 posts)
17. My new TV has a Roku built in.
Sun Jun 24, 2018, 09:27 PM
Jun 2018

It works great, but I actually have it connected with an ethernet cable.

For years and years I used a $25 Belkin wireless router. When it broke, I decided to drop the money and get an Airport Extreme and was shocked how much of a difference a good router made. I was broadcasting extremely fast WiFi to the street. You may not need to drop the money for an Airport EX, but if your router is old, it might be worth upgrading to one with latest technologies. Gs and Ns.

sweetloukillbot

(11,069 posts)
19. Former tech support for an ISP here
Sun Jun 24, 2018, 09:31 PM
Jun 2018

1) Disclaimer - this is a couple-year old issue. So it may have been fixed by Roku...
It could have something to do w/ your router and the Roku remote. Roku's remote works on a wifi signal, on the 2.5ghz frequency. It will interfere w/ WiFi near the Roku. If you have a dual band router, you should be able to use the 5ghz frequency without issue, though.

sweetloukillbot

(11,069 posts)
26. If you log into your router and see a nearby network named Roku, it's the remote
Sun Jun 24, 2018, 10:01 PM
Jun 2018

I don't know if there is anything that can be done, however, other than switching to Ethernet or 5G. This was a common issue, my company did an incentive where they gave away Rokus for new subscribers and it drove a ton of calls.
Like I said, it's been a couple years so Roku may have come up with a fix.

yellowdogintexas

(22,270 posts)
20. Definitely investigate a new router. OR call the manufacturer's customer service line
Sun Jun 24, 2018, 09:37 PM
Jun 2018

I was advised by Spectrum (then Charter ) to do this when I was having upload issues with my work from home station.

Outcome: I was way out of warranty, of course but the extremely helpful CSR checked the date of my serial # and started me on a long series of updates to the device. We had to start with the oldest one and go forward. She walked me through each step, told me exactly what to do each time; there were 5 of these updates, and the whole process took about 3 hours. It was absolutely worth it!!! It happened on a day when the master system at my employer was down and we could not work anyway.

Sometimes when I am playing Farmville, with my big TV on, and my husband is in the other room playing with his virtual reality mask and his new phone, our internet gets r e a l s l o w and we start to lose stuff, usually the ROKU goes first, then my laptop. It is worse on Hulu, though

I have no cable, cut it 2 years ago when HBO Now became available on ROKU. We have Netflix, Amazon, Hulu and HBO Now. I love it.

Kaleva

(36,351 posts)
32. I had to get a Wi-Fi range extender for Roku to work in my bedroom
Sun Jun 24, 2018, 10:34 PM
Jun 2018

Didn't have a problem ever using Roku on the tv in the living room but using Roku with the tv in the bedroom was frustrating until I got a Wi-Fi range extender. No problems since.

Baitball Blogger

(46,758 posts)
33. We have three tvs lined up in a row - different rooms -
Sun Jun 24, 2018, 11:26 PM
Jun 2018

I think we might have to consider an extender. Thanks for the advice.

csziggy

(34,137 posts)
34. I love my Roku but have been having recent problems
Sun Jun 24, 2018, 11:45 PM
Jun 2018

Acorn TV and Britbox both have had lots of buffering. One day I couldn't even get to the Netflix menu.

I suspect that it might be from a close lightning strike that knocked out my DSL and landline. Since my PrismTV and my internet come in on the DSL along with the landline, I think something got messed up in the box down the street.

I'm supposed to get 40mbps, DSL Reports says I am getting about 20.

I'm about to call Centurylink tech support - I have to wait until my husband is off his computer and the TV upstairs or I get a lecture from the tech about how many devices we have on. Fuck that - 40 mbps should be able to handle two computers doing basic web surfing and two TVs not running HD!

Before I call I will reboot the dsl modem/router, reboot my computer, turn off the TV and unplug the Roku.

csziggy

(34,137 posts)
41. I use DSLREports.com
Mon Jun 25, 2018, 12:11 PM
Jun 2018

Their Speed Test is at: http://www.dslreports.com/speedtest#

It gives you a lot of information - download, upload, bloat (latency), and quality of signal.

Also check your ISP bill - it should say what speed you are being billed for.

democratisphere

(17,235 posts)
36. Replace your older Spectrum router/modem combo gateway device
Mon Jun 25, 2018, 07:50 AM
Jun 2018

with a new Spectrum separate modem and separate router devices. Spectrum has had problems with the older combo units. I am running both Roku and Amazon Firesticks at multiple locations with the New Spectrum separate modem and separate router devices with excellent and reliable performance. You can swap out your old gateway device for the new equipment at a local Spectrum office; the installation can be done by you and is very easy. If you prefer, Spectrum can provide a service technician to swap out the equipment. I would also recommend the replacement of your single TV set top box to the most current version.

Baitball Blogger

(46,758 posts)
39. I knew there was going to be some upgrading to do. Just didn't know where.
Mon Jun 25, 2018, 09:26 AM
Jun 2018

We did get an upgrade with the machine next to the t.v., but I don't think we upgraded the Spectrum router.

And, I suspect my old plasma has to go. We made a mistake when we purchased it eleven years ago.

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