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Related: Culture Forums, Support ForumsDid YOU pay MY cable bill?
I was on the phone yesterday speaking with customer service for Xfinity (Comcast) cable TV/internet.
When we finished, I told her I wanted to pay my monthly bill.
She switched me over to their automated payment line.
If you use their automated payment line, there is no fee.
If you pay with a real person online, there is a fee.
After verifying my info with the automated menu, I was asked if I wanted to pay using my checking account ending in #xxxx on file.
I said yes; they then texted me a receipt to my phone. (I wasn't thinking)
Then I got to thinking last evening. I have no billing info on file for payment, (I don't like keeping that info 'on file')
and the last four digits of the checking account (#xxxx) they cited is not my checking account.
I called them back today and told them they must have charged someone elses checking account.
They just kept telling me, repeatedly:
I paid yesterday
I have a zero balance (in fact, for some reason it shows a $16 credit)
There is nothing they can do about having charged the wrong persons checking account,
unless that person contacts them. Then theyll credit that person and contact me for payment.
They assure me theyll not disconnect my service if that other person wants their money back. They'll call me for payment.
genxlib
(5,528 posts)I'll be over at 8
True Dough
(17,314 posts)My credit card also ends in xxxx
Coincidence?
Va Lefty
(6,252 posts)True Dough
(17,314 posts)to pay for that beer (or the monitor) using my xxxx credit card!
Va Lefty
(6,252 posts)hlthe2b
(102,328 posts)If someone had registered their cell phone with their checking account for payment purposes on their own account and then later got a new phone number, it is possible it came up. That's the risk of not 'clearing the slate' on some of these electronic registrations...
Just a thought.
left-of-center2012
(34,195 posts)I've had my phone number for years.
Docreed2003
(16,869 posts)Lol...
unblock
(52,286 posts)blue neen
(12,327 posts)You know, it figures that they have screwed up royally here, but it's going to take the actual customers to correct the mistake. That's just plain wrong.
Comcast's level of idiocy and stupidity is confirmed everyday by those of us who have to deal with them.
They should be held criminally liable for the problems they cause for people. I had a Tech scheduled to fix a connectivity issue last week; of course, the Tech never showed, after we waited at home for hours. I called Comcast to get our guaranteed $20 credit, only to find out the Customer Service Rep I'd spoken to the night before never bothered to set up the Tech's appointment with us!
They make me sick. I feel sorry for the mess they've caused for you and some other unsuspecting customer.
left-of-center2012
(34,195 posts)Comcast always comes in last for cable companies.
blue neen
(12,327 posts)They're horrible.
Doreen
(11,686 posts)I will be brave enough to tell you all ( because I know you are all honest ) that my number ends in xxxx also! My biggest problem with them is that they will not do auto withdrawal at a time when I have money in the bank. I have to call.