to keep herself from taking it out on some total stranger on the phone. Don't let it wreck your day; it's her shit, not yours.

You rock!

It sounds like a personal problem. Try to not let someone else's irrational behavior ruin your day.

That woman could have been on a rage about anything. Maybe her boss just yelled at her, demanded that she make coffee, criticize her choice of clothes, hair style, make up, weight, or requested she empty his wastebasket, or run errands for his girlfriend. Maybe she got up on the wrong side of life. Maybe her car broke down on the way to work. Perhaps she just got caught making a dreadful error and had to suffer the shame of being caught. Who knows ?

I know it's hard not to get upset when someone who doesn't know you treats you that way. It doesn't seem that you were asking her to move mountains, just facilitate correspondence between your offices. And no, none of this violated the HIPPA. But maybe she didn't understand that.

Whatever. But here's my advice: DO NOT let some one live rent free in your head.

Yeah, her actions created an unnecessary headache for her doctor and her office.

I guess what got me is I always assumed that no one in life would be off-the-charts rude to someone else unless something had been done, no matter how small, by that person to the person being rude. Had a wake-up call today that that was not the case! Haha!

assistants and receptionists almost daily. You can't take it personally.

We're cheap and we're always here . . .

I have worked for 20+ years through companies that contract with the client hospitals/clinics and assign the work. We are not permitted direct contact with any of the clients, their doctors, or any of their staff.

We must direct all questions to either the QA team at the company or, only in certain instances, to a specific contact at the client's location. It sure does help to eliminate the kind of negative experience you just had with that doctor's office. I'm sorry for how you were treated.

why you didn't contact the doc who did the dictation?

I was in the hospital a few weeks ago. Everybody managed to get my insurance information except for 1 doc, they billed me for the entire amount. The note printed on the bill says "Services were provided at _______ Hospital. You insurance has processed the charges if you had coverage. Balance is your responsibility."

When I called, it turned out that they never tried to bill my insurance because nobody bothered to ask the hospital what my insurance information was. The guy on the phone blamed the lazy doc, then basically said that they charge the entire amount so people will call back with their insurance information. I told the guy that is not the right way to bill people. Don't say insurance has processed and then send a bill for the entire amount and say it is your responsibility. I asked him why every other provider managed to get my insurance information and bill it out to them, except this provider. Needless to say I was a bit angry. I told them I wasn't paying a penny until they ran it through insurance like they should have already done.

I was probably a bit rude to the guy on the phone, I did apologize to him and say that I knew it wasn't him that caused the problem. But they really needed to find a better way to handle billing.

... don't say nothing.

It's safer. I'd prefer my doc's team to be hypervigilant on that information.

That said, there's no need to be rude

Someone obviously spilled coffee on her MAGA hat this morning, and she has been having a miserable day ever since.