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Siwsan

(26,281 posts)
Tue Jan 1, 2019, 03:30 PM Jan 2019

Want to know how to lose a customer, for good?

Send them a coupon for 25% off any item and then that customer spends a lot of time waiting in a long line, only to be told that the one item they’ve chosen ISN’T INCLUDED IN THE COUPON SALE. Perhaps I should have invested in a high power microscope to read the finer than fine, ultra fine black print on the small, dark red coupon. Same thing happened to the guy in front of me, for a different item, so I am thinking the problem is on their part.

End of rant.

And likely the end of my patronage for that store.

40 replies = new reply since forum marked as read
Highlight: NoneDon't highlight anything 5 newestHighlight 5 most recent replies
Want to know how to lose a customer, for good? (Original Post) Siwsan Jan 2019 OP
My guess here Sherman A1 Jan 2019 #1
My first thought as well - Macy's. Marie Marie Jan 2019 #5
Nope Siwsan Jan 2019 #14
Yes, Harbor Freight is known for that localroger Jan 2019 #18
I constantly have this problem at CVS dhol82 Jan 2019 #2
Bath and Body works. Wellstone ruled Jan 2019 #3
I've never had a problem with Kohl's Ohiogal Jan 2019 #17
Harbor freight? Alpeduez21 Jan 2019 #4
Never had problems there Sherman A1 Jan 2019 #8
I've had a few lengthy check outs with them Siwsan Jan 2019 #16
BINGO!! Siwsan Jan 2019 #15
I don't have an issue with Harbor Frieght MichMan Jan 2019 #22
From the store's POV crazycatlady Jan 2019 #6
The print size on the coupon Sherman A1 Jan 2019 #7
I made the mistake of buying online at Wally World and going over to pick brewens Jan 2019 #9
Wal-Mart thinks it increases profits by understaffing, but many people will just not tblue37 Jan 2019 #26
Groupon has so many rules their offers are troublesome California_Republic Jan 2019 #10
I've used Groupon one time. It was for ten sessions Croney Jan 2019 #12
Happens at Modell's and The Paper Store because Croney Jan 2019 #11
Kohl's wouldn't accept a coupon for socks purchase because they considered it "cosmetic" wishstar Jan 2019 #13
Ask to speak to a manager, Eko Jan 2019 #19
This message was self-deleted by its author geralmar Jan 2019 #20
I love CVS, but their coupons can be challenging at times MichMan Jan 2019 #21
I'm convinced that the rise is online shopping TexasBushwhacker Jan 2019 #23
I now do most of my grocery shopping at Aldi's Siwsan Jan 2019 #24
I actually like the small Kroger by me TexasBushwhacker Jan 2019 #25
They renovated and enlarged the Aldi's by me Siwsan Jan 2019 #28
I do like Aldi's products Ohiogal Jan 2019 #33
I try to get there as soon as they open. Siwsan Jan 2019 #36
That bit about Amazon ....yes. dixiegrrrrl Jan 2019 #39
I can understand that Amazon is very practical for many folks TexasBushwhacker Jan 2019 #40
Among other pointers, my dad always told me... "Son, never WheelWalker Jan 2019 #27
Great advice! Phentex Jan 2019 #30
For the first decade or so, the Oregon Country Fair only WheelWalker Jan 2019 #37
Office Depot annoyed me for years..... KY_EnviroGuy Jan 2019 #29
Same here. Not worth my time anymore, And I remember Office Depot... Phentex Jan 2019 #31
I still have the joy of pitching ULine catalogs into recycle. KY_EnviroGuy Jan 2019 #34
We still get those! Phentex Jan 2019 #35
I've used my phone to magnify... Phentex Jan 2019 #32
Hello, Guitar Center? Iggo Jan 2019 #38

Siwsan

(26,281 posts)
14. Nope
Tue Jan 1, 2019, 04:05 PM
Jan 2019

I don't think I've ever shopped at Macy's. It was Harbor Freight. I wanted a fire safe for my jewelry. Why the hell safes would be excluded from a sale is beyond my ability to imagine.

Apparently safes and anything electrical aren't included in their sales. The guy in front of me had some sort of welder - they lost a big sale on that one. He, at least, had a few other purchases. Not me. I could have but I was pissed. I'll spend more for what I need, elsewhere.

localroger

(3,629 posts)
18. Yes, Harbor Freight is known for that
Tue Jan 1, 2019, 04:38 PM
Jan 2019

You have to take any coupon that says "any item" with a huge grain of salt and read the fine print. Most of their bigger ticket items like the machine tools, air compressors, welders, and so on aren't covered; usually there will be other coupons specifically for them.

dhol82

(9,353 posts)
2. I constantly have this problem at CVS
Tue Jan 1, 2019, 03:36 PM
Jan 2019

They keep sending out coupons that are always worthless.
Managed to browbeat the service rep the last time though. Got a coupon for $3 off any shampoo over $12. Read the damn thing very closely and picked a medicated shampoo that cost $12.57.
Coupon didn’t go through. Conversation back and forth about it said any shampoo over $12 versus not good for special kinds. She finally caved and took off the $3.
I think that was the first time a coupon actually worked.

Siwsan

(26,281 posts)
16. I've had a few lengthy check outs with them
Tue Jan 1, 2019, 04:08 PM
Jan 2019

One time they kept telling me I had the wrong item for the coupon, but after repeated trips to that aisle, comparing the numbers, they discovered I had the correct one and there was some sort of 'computer error'.

All they need to do is post a sign as to what is never included in these sales.

Siwsan

(26,281 posts)
15. BINGO!!
Tue Jan 1, 2019, 04:05 PM
Jan 2019

Fortunately I didn't waste a lot of gas getting there, since they are right across the street.

MichMan

(11,950 posts)
22. I don't have an issue with Harbor Frieght
Tue Jan 1, 2019, 05:15 PM
Jan 2019

I don't shop there very often, but they issue those 20% off coupons constantly with long expiration dates. Every single car magazine I see seems to have one in it.

I see why they don't accept them on more expensive items like tool chests, welders and air compressors as they would probably lose money on those transactions

crazycatlady

(4,492 posts)
6. From the store's POV
Tue Jan 1, 2019, 03:44 PM
Jan 2019

A lot of manufacturers do not let their items be included in sales/coupons (if the item goes on sale, it will be on sale for the same price at every retailer that sells it). So it could have nothing to do with the store but the manufacturer.

brewens

(13,603 posts)
9. I made the mistake of buying online at Wally World and going over to pick
Tue Jan 1, 2019, 03:48 PM
Jan 2019

it up. DVD player went out and my girlfriend was coming with one of the grandkids. I had to get one that afternoon or I wouldn't have went to Walmart.

The site to store thing looked like a good idea. Just go in and pick it up at the site to store desk they said. Should be in and out real quick. Nyet so fast! The site to store desk it turns out is just the regular customer service desk. I end up in line with everyone and their dog. Literally. One guy had his service dog with him! I'm not making that up.

It would have been way quicker to just go back to electronics and pay for it there, if they still even do that. If they got rid of that, there is no quick way in Wallyworld.

tblue37

(65,457 posts)
26. Wal-Mart thinks it increases profits by understaffing, but many people will just not
Tue Jan 1, 2019, 09:29 PM
Jan 2019

shop there because of long lines at checkout, and because they don't have enough staff to keep shelves stocked.

Croney

(4,661 posts)
12. I've used Groupon one time. It was for ten sessions
Tue Jan 1, 2019, 04:01 PM
Jan 2019

on a spinning bike at a health club, in a room with a huge screen that took me biking through beautiful countries.

Every time I went, I had to explain why I was there. No, I'm not a member. Yes, I'm here to use the room alone, not with a class. No, I don't want to join at this time. Yes, this is a legitimate purchase I have made through Groupon!

It was worth the hassle though.

Croney

(4,661 posts)
11. Happens at Modell's and The Paper Store because
Tue Jan 1, 2019, 03:55 PM
Jan 2019

their high-end brands are prohibited from going on sale. My Macy's coupons have always worked, and I love the CVS ones.

wishstar

(5,271 posts)
13. Kohl's wouldn't accept a coupon for socks purchase because they considered it "cosmetic"
Tue Jan 1, 2019, 04:04 PM
Jan 2019

since when are socks considered cosmetic. Previously with another coupon, I was short $1 of having enough purchase to use coupon and added a candy bar, but that was excluded from coupon use too. Both times I just put down the merchandise and left.

Eko

(7,326 posts)
19. Ask to speak to a manager,
Tue Jan 1, 2019, 04:49 PM
Jan 2019

happens all the time at my job. Some manufactures wont let us advertise that a coupon will work for their product but often it will. The manager may also decide to discount some other item you are purchasing as well if the coupon wont work. Explain your problem and if they are good at their job they will find another way to accommodate you.

Response to Siwsan (Original post)

MichMan

(11,950 posts)
21. I love CVS, but their coupons can be challenging at times
Tue Jan 1, 2019, 05:08 PM
Jan 2019

For instance, they regularly send out these 25% off coupons good for your entire cart.

The problem is that there are a lot of exclusions; no prescriptions (which I understand) but also no over the counter medications that are kept behind the pharmacy counter. That isn't too bad, but it also cannot be used on anything already on sale, even f the sale price is way more costly than having the 25% off full price. Now you are wandering the store trying to find stuff not on sale. Wish you had the choice to take the sale price OR 25% off full price as an option.

Now when they send you a coupon like $6 off $30, it doesn't matter if items are on sale or not. Those are a lot better if you are planning on spending that much.




TexasBushwhacker

(20,205 posts)
23. I'm convinced that the rise is online shopping
Tue Jan 1, 2019, 09:14 PM
Jan 2019

from places like Amazon was caused, at least in part, by BAD CUSTOMER SERVICE! I don't know if the bad customer service started it way back when, but it certainly helping it along.

I was sick. I went to the grocery store (Kroger) to stock up on Gatorade, Pepto Bismol, bananas, crackers - so you get what kind of sick I was. I had less than 10 items but I did NOT feel like doing the self check out. It was 8:30 pm. There wasn't a single check out line open with a cashier. Not one! And there was a line to wait for the self scanners. WTF!!! This was one of the Super Kroger big stores. I get better service at the smaller one, even though it has fewer items. I won't be going back to the big store.

Siwsan

(26,281 posts)
24. I now do most of my grocery shopping at Aldi's
Tue Jan 1, 2019, 09:17 PM
Jan 2019

Even though the store is small, it has all of the necessities (for me, at least) no self-check out and the staff I've encountered has always been so helpful and friendly. And their check out speed is so fast - even if I do have to bag my own groceries. I carry my own cloth grocery bags, anyway.

TexasBushwhacker

(20,205 posts)
25. I actually like the small Kroger by me
Tue Jan 1, 2019, 09:22 PM
Jan 2019

I just happened to be by the bigger store so I went there. Never again!

The Aldis near me isn't run very well. I only go there if they have something really special on sale. My nearby Randall's (Safeway) is good too and they ONLY have cashiers - no self check outs.

Siwsan

(26,281 posts)
28. They renovated and enlarged the Aldi's by me
Tue Jan 1, 2019, 09:57 PM
Jan 2019

I've been to all three Aldi's in Genesee County, and they've all been clean, well stocked and well run.

I have a couple of Kroger near me - fortunately none are 'super stores'. I go there to fill my filtered water jug and will check out the 'manager's special' bin. There is a super store near my brother. I went there just once. It was too exhausting.

Ohiogal

(32,020 posts)
33. I do like Aldi's products
Tue Jan 1, 2019, 10:55 PM
Jan 2019

But any time I go there, there’s only one checkout open and about 10 people in line. I only go there when I have enough time to spare.

Siwsan

(26,281 posts)
36. I try to get there as soon as they open.
Tue Jan 1, 2019, 11:38 PM
Jan 2019

The store is only about a mile, or so, up the road.

One time I got behind a woman with an almost overflowing cart. I was shocked at how fast the checker finished ringing everything up.

This Aldi is right across the street from a Super Walmart, but still does a really good and steady business. When I get there at 9, I see what I think some of the owners of local restaurants stocking up on things like milk and produce.

dixiegrrrrl

(60,010 posts)
39. That bit about Amazon ....yes.
Sat Jan 5, 2019, 07:55 PM
Jan 2019

Dunno how long good service will last, but online amazon is 1,0000 times better than running down to Wally World.

Amazon even has online chat with a rep. which is real handy because poor phone service here.

I know it is popular to bash Amazon here, but a lot of customers, like me, live where mail order is less expensive. or physically challenging than drives to distant stores.

TexasBushwhacker

(20,205 posts)
40. I can understand that Amazon is very practical for many folks
Sat Jan 5, 2019, 08:27 PM
Jan 2019

I just wish that the company, that's finally raking in profits hand over fist, would share more of their profits through better pay, benefits and working conditions for their workers. I feel the same way about Walmart. Especially in the case of Walmart, that's still 51% owned by the Walton family, I don't understand why making jobs with LIVABLE wages isn't a priority. Both companies have been getting better over the last couple of years but they still have a long way to go.

WheelWalker

(8,955 posts)
27. Among other pointers, my dad always told me... "Son, never
Tue Jan 1, 2019, 09:29 PM
Jan 2019

make people stand in line to take their money."

WheelWalker

(8,955 posts)
37. For the first decade or so, the Oregon Country Fair only
Tue Jan 1, 2019, 11:56 PM
Jan 2019

sold tickets on site. Hippies not always being tuned to mercantile methods, the Fair grew to 50,000 paid admissions while, Unfortunately, it had only two booths (and VERY long lines) to purchase tickets, but 10 booths to take your ticket and admit you at the gate. Frustration ensued. Eventually tickets were sold off-site to alleviate congestion, and today all admissions must be purchased off-site, in advance. True story.

KY_EnviroGuy

(14,493 posts)
29. Office Depot annoyed me for years.....
Tue Jan 1, 2019, 10:36 PM
Jan 2019

with their monthly offer mailing when I was still in business. Most were for a limited range of products and others required large minimum purchases. OK for medium and large businesses but not for a small guy like me that needed discounts the most.

At my age, I've mostly concluded that special sales days and coupons just are not worth the resulting anxiety and anger and time wasted considering the little dab saved. It wouldn't be so bad if not for a constant blitz of emails and US Mail fliers from so damn many outlets, so I've started removing myself from many mailing lists.

............

Phentex

(16,334 posts)
31. Same here. Not worth my time anymore, And I remember Office Depot...
Tue Jan 1, 2019, 10:43 PM
Jan 2019

AND Staples though many of them have closed for good. I tried to use their coupons online and it was mostly a disaster. The website failed and wouldn't apply the savings, etc. I recall the frustration. Now, those coupons go straight in the recycling bin.

KY_EnviroGuy

(14,493 posts)
34. I still have the joy of pitching ULine catalogs into recycle.
Tue Jan 1, 2019, 10:59 PM
Jan 2019

I'm long retired and they apparently don't have the good sense to confirm their mailing list every few years, so I get to waste a little right-wing corporate profit! Large catalogs and they mail one out two or three times a year.

I keep their latest version for reference and buy elsewhere.

............

Phentex

(16,334 posts)
35. We still get those!
Tue Jan 1, 2019, 11:03 PM
Jan 2019

and I cannot figure out why. We don't need anything out of that catalog. I guess we got on someone's mailing list.

Phentex

(16,334 posts)
32. I've used my phone to magnify...
Tue Jan 1, 2019, 10:45 PM
Jan 2019

and by the time you are done reading, there isn't anything that you actually would buy included. I went into Belk once with a coupon and asked them what WAS included. I have to say they were pretty good about "finding" a coupon for you from their own stash just to make you happy. But I'm not much of a shopper anyway so I tend to recycle coupons these days.

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