Welcome to DU! The truly grassroots left-of-center political community where regular people, not algorithms, drive the discussions and set the standards. Join the community: Create a free account Support DU (and get rid of ads!): Become a Star Member Latest Breaking News General Discussion The DU Lounge All Forums Issue Forums Culture Forums Alliance Forums Region Forums Support Forums Help & Search

CTyankee

(63,912 posts)
Fri Apr 5, 2019, 11:07 AM Apr 2019

Trying to return a lamp to catalog company I ordered from...

the lamp was not working and I wanted to return it and get a refund. Simple, yes?

The conversation was not easy, to say the least. I gave the phone rep the item number, price and description. I told them I would return it, just give me the address.

I got the biggest runaround I have ever experienced. I had to explain again and again: "The lamp doesn't work. I want to return it but need an address. Where do I send it?"

I told the rep I was happy to put the lamp in a box and send it back to them but he couldn't tell me where. I was put on numerous holds.

Finally, the rep came back on the phone and said "don't worry about sending it back. We are sending a refund check for the full amount."

I will await said refund. Meanwhile, I will put the lamp in its box and place it in the recycling bin...

We will see what the City of New Haven's recycling folks who pick up every Monday will do...


10 replies = new reply since forum marked as read
Highlight: NoneDon't highlight anything 5 newestHighlight 5 most recent replies

hlthe2b

(102,291 posts)
1. You may want to wait until/if you get the refund check before getting rid of the lamp...
Fri Apr 5, 2019, 11:09 AM
Apr 2019

just sayin...

CTyankee

(63,912 posts)
2. Good idea. I will wait for the check (but not forever, it is taking up space).
Fri Apr 5, 2019, 11:17 AM
Apr 2019

Thanks for your input...

Fla Dem

(23,690 posts)
3. Don't throw it away, drop it off at a charity resale store with a note attached.
Fri Apr 5, 2019, 06:13 PM
Apr 2019

I take it, it's an attractive lamp, afterall you selected it, so someone else may like it as well. If you donate it with a note stating that it doesn't work, someone with some electrical experience might buy it and fix it.

CTyankee

(63,912 posts)
4. Good idea. I have another item I am dropping off so that makes sense!
Fri Apr 5, 2019, 08:08 PM
Apr 2019

Dunno why that didn't occur to me...

csziggy

(34,136 posts)
5. Rewiring most lamps is really easy
Fri Apr 5, 2019, 09:13 PM
Apr 2019

Maybe you could do it yourself. If it is just a bad socket that is really, really easy:

CTyankee

(63,912 posts)
6. Thank you!
Sun Apr 7, 2019, 09:40 AM
Apr 2019

While I got a little lost in the video you helpfully provided, I'm afraid I would do a terrible job, just due to general fuckupedness on my part!

But I will tell the Goodwill people that someone with better motor skills than I could try to work on this.

What I don't understand is how a brand new lamp could alluva sudden get screwed up just sitting on my bedside table, undisturbed. That was what made me believe it was just a bad lamp.


Anyway, thanks for the video. It was helpful to my understanding...

csziggy

(34,136 posts)
7. The problem with your lamp could be as simple as a loose wire
Sun Apr 7, 2019, 09:51 AM
Apr 2019

If when they wired the socket to the cord, they did not catch the wires well, they could loose. Or it could be a bad socket.

Back when I was in high school, Mom pitched a fit that girls were required to take Home Ec while boys had no equivalent requirement, guaranteeing that college bound girls had one less college credit when they graduated. With four daughters she and Dad were adamant that we were all going to graduate college and wanted us to have the best preparation for it.

Mom lost, but the year I took Home Ec we got to switch with the shop boys for two weeks. The boys learned how to do laundry and some basic cooking.

We learned how to drive a nail (which I already knew, having built a shelf years before), and how to rewire a toaster and a table lamp. Well, you can no longer put new heater elements in toasters, but you CAN rewire a lamp! Kits with sockets and wire are easily found and are pretty cheap. The only time I have paid professionals to wire lamps were when we had antique lamps that were going outside and I wanted to make sure they would be completely safe - some of them still had the fittings to be gas lamps!

CTyankee

(63,912 posts)
8. our house was built just prior to WW2. When we first moved in, we had very low electrical service,
Sun Apr 7, 2019, 09:59 AM
Apr 2019

as I found out when I tried to plug in and start the toaster and coffee maker one morning. AHA! i discovered something called a "fusebox" in my basement. For awhile I put up with the coffee, toaster thing by doing them separately...etc...got sick of that and called an electrician and had my service upgraded.

Unbelievable, that in the 1980s people were still putting up with low elecrical service...

Flaleftist

(3,473 posts)
9. They might not even have a warehouse where you can send it.
Sun Apr 7, 2019, 07:45 PM
Apr 2019

They may just take orders and have a third-party mail you your purchase.

CTyankee

(63,912 posts)
10. That's what I was essentially looking for...or just someplace to send it, period.
Sun Apr 7, 2019, 08:46 PM
Apr 2019

It wasn't that expensive, under $40...

Latest Discussions»The DU Lounge»Trying to return a lamp t...