For auto and home. I'd heard really good things at least in terms of rates.

but geeeeeze:

"You're already a member. We can find no record of you."

?????

Last edited Thu Jun 13, 2019, 06:37 PM - Edit history (1)

try VERY hard never to lose that eligibility (whether from inadvertent cancellation or whatever).

Perhaps they are shifting more to automation, which would be a pity, but once you do get a person, they SHOULD be able to help you.

If you are or have served on active duty or are the spouse or child of someone who has, you should be eligible.

and they cannot find anyone associated with my number but they also can't find me. And I can't rejoin because I am already a member. I have never had insurance with them.

if I get the stamina to call back, I might take this route.

I was grandfather in due to my father who was in the service

I've had excellent experience with them. When I've had to make claims I walk out of the claim center with a check in my hand, right then. When my car was hit while parked, they pursued the police report and later I got a check from them for the deductible I had to pay up front.

Everyone and every company has some bad days, I would really take what someone else suggested and get this issue up to a supervisor or manager. Sounds like someone may have fat-fingered some data entry.

always gone with them for our auto loans. Their rates are fantastic and I have never had a problem with customer service at all.

Love USAA myself. I've been frustrated on phone calls mostly because it's nearly impossible to prove who you are any more. They'll ask questions I cannot answer about where I lived before etc. I've been really frustrated after a call, but I'm happy as can be with their services otherwise. I do all my banking on my phone, and get annual dividends, also they refund ATM fees (up to a certain number but I don't know what that number is, maybe 10 or 15 a month?).

just my two cents

it's nice to hear that from so many people.

Home and auto insurance. They were helpful with a collision (not at fault) I had this past winter. Offered to act on my behalf if the at-fault party gave me any trouble.

Their customer service used to be second to none. Personal, professional, fast.

Now? Not so much. Spotty at best. Sometimes good, sometimes not. Auto insurance has been hit the worst. Life insurance is good, though even there they have issues. Much more bureaucratic than they used to be. Inevitable I suppose. But still unfortunate.

Maybe it's like hlthe2b said above some sort of computer glitch. I understand that. Then you think one person could have said hmmm let me check into this and call you back. They already had all of my contact info, personal info, etc. Instead, I got the pass the buck treatment and then the click.

I may call back when the scar heals.

for auto and property. No one can really beat their rates.

I have to admit that trying to get through to them has recently been daunting.

I have had excellent service with them on all levels. Even have my pets insured via USAA. If you are eligible, sign up.

I am Baltimike, and I am USAA for life.

Since he is a veteran they thought it might be good. I don't have the details, but they were seriously disappointed in the coverage and the service. They have now changed insurance and don't plan on going back.