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Orrex

(63,216 posts) Sat Mar 9, 2013, 09:49 AM Mar 2013

Tales from Customer Service

11:20AM

Caller: We're having major trouble with our system. Can you send someone? It's an emergency.

Me: Sure, we can get a tech out to you.

Caller: Thanks. It's really an emergency.

Me: I understand. I can have him there for you this afternoon.

Caller: Well... See, we were really hoping to get out of here by noon today.

Ah, yes. That kind of emergency.

4 replies

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Tales from Customer Service (Original Post) Orrex Mar 2013 OP

oh my In_The_Wind Mar 2013 #1

My favorite - a customer called for help, the rep said to throw the desktop app in the trash can. talkingmime Mar 2013 #2

LOL! I know it! Here's one I get all the time: Orrex Mar 2013 #3

LOL! I almost choked on my lunch! That's a good one! talkingmime Mar 2013 #4

In_The_Wind

(72,300 posts)

1. oh my

Reply to Orrex (Original post)

Sat Mar 9, 2013, 09:52 AM

Mar 2013

talkingmime

(2,173 posts)

2. My favorite - a customer called for help, the rep said to throw the desktop app in the trash can.

Reply to Orrex (Original post)

Sat Mar 9, 2013, 01:17 PM

Mar 2013

It's obvious what she meant. She had it on speaker phone so those of us who were senior could assist. Note: Our developers were rather lazy and the software was full of bugs. The general solution when nothing made sense was to can the app and reinstall the most recent version, which also sucked. This is what she was trying to walk him through.

We heard a lound crash and she instantly hit the mute button. Good for her. The idiot tossed the keyboard and mouse into the physical trash can next to his desk. We were laughing so hard that we had to leave the area before she put him back on. Some people are just too dumb to use computers in any capacity.

Orrex

(63,216 posts)

3. LOL! I know it! Here's one I get all the time:

Reply to talkingmime (Reply #2)

Sat Mar 9, 2013, 02:38 PM

Mar 2013

Me: Sir, go ahead and enter your four-digit code, and then press 6.

Customer: *beep-beep-beep-beep-beep-beep-beep-beep-beep-beep*
Customer: It didn't work.

Me: I heard a lot of beeping. What did you type?

Customer: What you told me. It didn't work.

talkingmime

(2,173 posts)

4. LOL! I almost choked on my lunch! That's a good one!

Reply to Orrex (Reply #3)

Sat Mar 9, 2013, 02:43 PM

Mar 2013

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