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tblue37

(65,457 posts)
Sat Jan 21, 2012, 04:20 PM Jan 2012

Just venting about people who cannot understand the simplest, most obvious instructions!

I have 10 popular websites, one of which (Grammar and Usage for the Non-Expert) is quite popular (about 5 million readers worldwide).

Many of my readers, especially those of my grammar and usage site, email me, some to say thanks or to praise my site, a few to tell me I am full of caca, many to ask for help with matters of grammar and usage that they still have trouble with.

To contact me, my readers use the “Email Me” button at the bottom of all my pages.

But something very weird has happened in the last 9 or 10 months—something that never happened before last year, even though my sites have been up since 2001.

A lot of my readers—about 30-40 each month—click the “Email Me” button to send messages to themselves or, even more bizarrely, to send messages to friends or co-workers, recommending the article they have clicked the button on.

For example, I will get an email message in which the message says, “compound sentence commas”—and it is obvious that the sender thinks he/she is sending a message to his/her own email account about an article he/she wants to remember.

Or a message will say, “Hey, Dan, this article about capitalizing titles is really clear and helpful.” That clearly is intended to go to a friend or co-worker, not to me.

Now, I think “Email me” or “Contact me” are common buttons on sites where the site owner is willing to receive email messages from readers, so why do so many readers over the past 9 or 10 months suddenly assume that “Email me” means “Send an email to myself” or “Send an email to a friend or co-worker”? How can such a simple message as “Email me” be misunderstood by so many people? Even when they think “Email me” means to send a message to themselves, don’t they realize that such a button would “Email myself”? Besides, why don’t they assume that I am offering them a way to contact me, since so many websites offer just such an option?

I am getting frustrated at having to send so many messages telling people that “Email me” means “Email me, not them or someone else! In fact, I have saved a standard reply so I can just copy-paste it into an email rather than typing it out dozens of times each month.

23 replies = new reply since forum marked as read
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Just venting about people who cannot understand the simplest, most obvious instructions! (Original Post) tblue37 Jan 2012 OP
programmers and users have different ideas about what is "simple and obvious" Enrique Jan 2012 #1
But do you have any idea of why NO ONE ever got confused until about February/March of 2011? nt tblue37 Jan 2012 #9
oh, this gives me some GREAT ideas...whats your site? ret5hd Jan 2012 #2
The site is the one named in my post--why? Are you going to send me tblue37 Jan 2012 #4
never mind...(walks away whistling) ret5hd Jan 2012 #8
Look up Johns Hopkins study of why people get confused by website instructions & get back to OP... MiddleFingerMom Jan 2012 #3
But "Email me"? How is that even slightly confusing? tblue37 Jan 2012 #5
I have been googling, but I can't find that study. nt tblue37 Jan 2012 #13
Well, at first this was simply ROFL funny... hlthe2b Jan 2012 #6
I am a computer moron. I use a WYSIWYG drag-and drop tblue37 Jan 2012 #7
Try "E-mail Administrator" HopeHoops Jan 2012 #10
Here is one sort of abstract possibility Duer 157099 Jan 2012 #11
Now that sounds plausible. Homestead was purchased by Intuit, tblue37 Jan 2012 #15
Again--Why did this confusion NOT exist for readers until less than a year ago? tblue37 Jan 2012 #12
This message was self-deleted by its author Tesha Jan 2012 #14
I suppose it is more than I should expect for people to know that the tblue37 Jan 2012 #16
This message was self-deleted by its author Tesha Jan 2012 #17
Is "caca" the proper spelling? Curmudgeoness Jan 2012 #18
For the Spanish word for "poo-poo," tblue37 Jan 2012 #19
From Spanish? Makes me wonder Curmudgeoness Jan 2012 #21
Maybe Polish also has such a word. I don't know the tblue37 Jan 2012 #22
Here's your best hope. You've gone internationally famous, and you're getting dimbear Jan 2012 #20
That can't be why. The emails are all very obviously from American readers. nt tblue37 Jan 2012 #23

Enrique

(27,461 posts)
1. programmers and users have different ideas about what is "simple and obvious"
Sat Jan 21, 2012, 04:33 PM
Jan 2012

i have extensive experience on both sides of that divide.

tblue37

(65,457 posts)
4. The site is the one named in my post--why? Are you going to send me
Sat Jan 21, 2012, 04:43 PM
Jan 2012

a bunch of messages intended for yourself and your friends?

http://www.grammartips.homestead.com/index.html

MiddleFingerMom

(25,163 posts)
3. Look up Johns Hopkins study of why people get confused by website instructions & get back to OP...
Sat Jan 21, 2012, 04:40 PM
Jan 2012

.
.
.
Eggs
Milk
Bread
Condoms
Redi-Whip
Three coconuts
Chicken feathers
Clown mask
.
.
.
Pick up laundry.
.
.
.
Write down password of "MFMpassword" and delete this email.
.
.
.

tblue37

(65,457 posts)
5. But "Email me"? How is that even slightly confusing?
Sat Jan 21, 2012, 04:44 PM
Jan 2012

And, perhaps even more important, if it is so confusing, why did NO ONE ever get confused in the 10 years before 2011? This is a brand-new situation!

hlthe2b

(102,322 posts)
6. Well, at first this was simply ROFL funny...
Sat Jan 21, 2012, 04:44 PM
Jan 2012

But, then I started thinking about all those news and magazine websites (and now many others) that have introduced the email option to share the article with others (or send to yourself).

They seem really ubiquitous now... So, while I share your pain, I think I have to soften my attitude a bit.

Why not have a "Contact" button and then the email address or alternately program a form to email you. I think the time it takes you to do so will save a lot of headaches in the long run.

tblue37

(65,457 posts)
7. I am a computer moron. I use a WYSIWYG drag-and drop
Sat Jan 21, 2012, 04:46 PM
Jan 2012

editor to build my pages, and "Email me" is the element that is available in that editor.

Duer 157099

(17,742 posts)
11. Here is one sort of abstract possibility
Sat Jan 21, 2012, 05:22 PM
Jan 2012

Not having tested this at all, so it is all just theory.

Since the "Email me" button invokes some sort of email client, it may be possible that there was a change to the software about a year ago, and that maybe people would try to put their own (or a friend's) email addy as a CC and the software somehow rejects this, in a manner that isn't obvious to the person.

tblue37

(65,457 posts)
15. Now that sounds plausible. Homestead was purchased by Intuit,
Sat Jan 21, 2012, 06:12 PM
Jan 2012

and it has upgraded its software, so maybe that is exactly what is going on! If the "Email me" button throws up a form and the person fills in their address--or someone else's--then perhaps they think that is the address that the message is going to, when instead it merely gives ME their address when the message comes to me.

tblue37

(65,457 posts)
12. Again--Why did this confusion NOT exist for readers until less than a year ago?
Sat Jan 21, 2012, 06:03 PM
Jan 2012

For 10 years, everyone (hundreds of people every month for 10 years) used the "Email me" button properly, but then less than a year ago, hundreds of people started using it imporperly. What happened? What changed?

Response to tblue37 (Original post)

tblue37

(65,457 posts)
16. I suppose it is more than I should expect for people to know that the
Sat Jan 21, 2012, 06:16 PM
Jan 2012

proper form if they want to send themselves a message would be "Email myself." Since it is a grammar and usage website, a lot of people who come to the site just might not be aware of that particular point of grammar.

I like the suggestion that the form that the button throws up might make them think they are sending the message to the email address they put into the form, when in fact that email address is just being sent to me so I can reply to email messages from readers.

That also would explain why these mistakes never happened until 2011--since before that, the software was different, so probably the form the readers filled out was also different.

Response to tblue37 (Reply #16)

Curmudgeoness

(18,219 posts)
21. From Spanish? Makes me wonder
Sat Jan 21, 2012, 07:45 PM
Jan 2012

how my parents ever came up with that one. That was the word we always used to describe...."poo-poo". For some reason, I figured it came from Polish.

tblue37

(65,457 posts)
22. Maybe Polish also has such a word. I don't know the
Sat Jan 21, 2012, 10:13 PM
Jan 2012

etymology of the Spanish word, but it is possible that both languages have similar words from similar roots. If Polish does have such a word, then perhaps the Polish version is spelled with "k" rather than "c".

However, more Americans are familiar with Spanish than with Polish--especially since many study Spanish in school, and also because the US has a large Spanish-speaking population. It is likely that your parents picked up the word caca just because so many Americans use it.

dimbear

(6,271 posts)
20. Here's your best hope. You've gone internationally famous, and you're getting
Sat Jan 21, 2012, 07:36 PM
Jan 2012

reactions from people in whose languages 'email me' is easily mistranslated.

Think of all those languages with reflexive pronouns. Could be.

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